August Birchbox Sample Selection Time!

I’m wondering if anyone was able to receive the triple c battery charger from Julys plus options. I just got an email today saying its backordered and I won’t be recieveing it however I will be getting a full refund and they are going to send me the Chloe and Isabel necklece from Augusts plus options which is nice but I don’t wear much jewelry and my job doesn’t let me ( I work in the bakery at Walmart) so I’d rather wait for the charger oh well

To everyone who wants an Everygirl box but has been told it’s sold out as a sample choice: I think they are reserving some of these for new subscribers… Just buy a 2nd birchbox! Make another account and use the promo code EVERYGIRL. A $10 box when the Benefit liner alone is worth $25? Score! I want to try the liner so I ordered this.
I had the same issues with not receiving the emails but was sure it was because I had opted out of receiving the emails, which was true. My fault, not Birchbox. The customer service rep was soooo friendly and nice. I asked for the Everygirl box but wanted stainiac as a 2nd choice. She said there were no guarantees but that they probably will have the box back in stock to send me my choice. So I may get 2 of the same box or just one, oh well.

To all the ladies who have had problems, I missed out on the July choices and after I got my box, explained the situation calmly in an email and was simply sent the sample of my choice.
The problem is, people dont realize how many subscribers they have that feel the need to message them every other day about problems at peak times when everyone wants answers. They cant just give away all their products because they need back ups to fill orders if people’s items are damaged or whatnot and need a replacement.

Moral of the story, Id say just wait until its a less stressful time for them, at least a week or two, and then get in contact via facebook, twitter, instagram or email and you will most likely get the sample of your choice, if not a good complimentary gift. Its not the end of the world though.

I also had the website crash and no every girl box, but I emailed them as soon as it went out of stock, and they got back to me within 12 hours saying I was confirmed for an every girl box, sorry for the troubles. I always think I’ll switch or cancel, but their customer service is truly amazing.

I’m new to BB. Can someone tell me where in your account you can see what selection you’ve made. I think that I picked one, but I’m not sure. Also, I added a 1 year sub earlier this week and I see a tracking number for July but when I click it, it doesn’t say anything. How can I tell if I’m getting a July box (and if so, what’s in it) or if I’m starting with the Aug box?

Second month for me with no emails from Birchbox. I feel left out.

This is the second month that I didn’t receive any email either, so I guess there are several of us. I emailed them earlier this month and they said it probably wouldn’t happen again but were really rude and unapologetic (a simple apology would have made me feel a lot better) and when I wrote back that I wasn’t satisfied with that response they never responded. Today several hours later I still haven’t gotten a response about this month’s mishap. 🙁

Hope this helps. If you are not getting an email first make sure you are on the email list. Second if you gmail like I do check the promotions tab to see if the emails are showing up there I had been wondering why I never knew about the bb plus items and that’s where my emails kept going so I found d a way to make sure that all emails from BB go to my primary tab I think you just right click the email but I can’t remember. Third if you have another Ema provider check different folders. If you still can’t find an email let customer service know and ask for the sample you want and they might be able to help you. Hope this helps everyone who is having trouble!

i took myself off the waitlist for the Everygirl Box… i’d rather have items based on my profile. i hope i like what i get! 🙂

If I sign up for Birchbox now will I get the July box or August box as my first?

I called Customer Service to complain that this has been the 2nd time where I was not able to choose the product that I actually wanted. They gave profuse apologies and offered to put me on the wait list for the EveryGirl box with no guarantees that I will receive it. They offered to provide my feedback to Management with regards to BB not having enough supply to meet the demand. If you aren’t watching your email 24/7, you will always fail to get the selection that you want.

Also my 2nd month not getting an email. As someone who’s subscribed for over 2 years and regularly orders from the site.. that’s not cool. 🙁

I just saw the email in my Inbox and all four options were available, but the Everyday Girl box was sold out. I chose the eyeshadow and got a message that my selection was processed and I’d get a confirmation email. I probably would have gone for the Everyday Girl box if it had been available, but I’m kind of glad it wasn’t because now I’ll get a few surprises in my box in addition to the eyeshadow I selected.

I am interested to see what I get. I originally jumped on the Everygirl Box but read some reviews about the benefit eyeliner being hard to remove plus I wasn’t crazy about getting another No. 4 comb and prep and no surprises. So I panicked and emailed them asking to switch to the bronzer and they said it wasn’t a problem but when I went back to check what my account says it claims that I am on the reservation list for the everygirl box. Soooo I guess we’ll see when my confirmation email is sent out.
also, when emailing them I got four responses, three were exactly the same from different people and one finally said that they could help me get the sample I wanted. I really thought they’d be more on their game this time around!

This is so frustrating, as this is the second month in a row! I was really wanting the evergirl box, but it kept saying error. So i gave up and chose the noir eyeliner only to be told I had picked the modelco shimmer bronzer! grrr. i sent them an email, and she let me know that i could just resubmit my choice but there is absolutely no where that i can change it. Any ideas?

I was actually able to choose my sample this month unlike last month. although last month when I got my box I let them know I wasn’t able to choose and they sent me the Cynthia Rowley creamy lipstain one week later. I was so happy about this even though I didn’t like the product (haha!) so this month I took advantage (again, no less) of the womenshealth100 code to get 100 points. this is the second month I have done this and it worked! I also sent myself a referral to get a second box this month and used the womenshealth code again! so I got to choose two samples no problem! I chose the model co bronzer in one box and the staniac lip stain in another, since I wanted to try both so bad!! these past two months of BB have been wonderful with the 100 point extra and you can turn in your women’s health subscription and get your 9.99 back, free money pretty much!

Same here. Second month, no email. How do you get on the list??

Thanks so much for adding what products are in the box! I almost picked it without checking your site. I’m glad I didn’t! I got a free sample of They’re Real at Sephora and that stuff WOULD NOT come off on my hand where I swatched it. I had to SCRUB with makeup remover, so I’m afraid to put it near my eye balls!

I was having trouble with the submit button. It didn’t seem like it was working so I was clicking it repeatedly and would get an error. So I started over from my email and just clicked it once and waited patiently 🙂 and it worked. I also switched from my IPad to my iPhone. Good luck!

It wasn’t working forme earlier, but I just tried again and it worked. Looks like the Every Girl box is out of stock

Same as everyone else… I wanted to get the Everygirl Box but one hour after the email was sent it was “sold out.” Shocking! Did they only have like 100 of those set aside?
I ended up choosing the lip stain as my sample option. I’m sure the Lighten Up box will be great but I’m really confused to why they offered the “Everygirl Box” when that was not this month’s theme.
Anyone know?

I would’ve gotten the box, except I got that Number 4 product in my last box and didn’t like it. I decided to just let them send me a random box instead, and after seeing so many people had problems I am glad left the page before I tried selecting anything!

I had no issues this morning at all making my choice. Maybe I got in there at the right time and soOo happy I was able to get the Everygirl box! Chose it just for that benefit eyeliner I have been wanting to try!!

I emailed them immediately when I had trouble with the website crash. They got right back to me and confirmed my choice. Same as last month. Great customer service via email. Too bad it’s necessary.

Be careful refreshing your site. I tried dozens of times to get the Everyday Girl box, and at some point it auto-selected the eyeliner for me, and you can’t change your mind. So now I’m stuck with a “select-your-own-product” that I didn’t select or want. Normally I LOVE Birchbox, but this is incredibly frustrating. This is my first negative experience with them so I can’t really complain to much, but it seems like a very poor change to a product most people are already pleased with.