I thought I’d share this – I used the code back in April or May for Kate Spade where we’d get a necklace with a new subscription – valued at $45. The necklace never came and I figured it was because I did a gift subscription (in my hedgehogs name. I just got an email from Birchbox giving me $20 store credit on my next purchase. Thought I’d share what happened for those similarly situated:
Dear Birchbox Customers,
Hello! I’m Rachel, the Social Media Director at Birchbox. I’m writing to welcome you to our community and also to apologize for a mistake on our end—and to tell you how I’m going to correct it.
If you’re receiving this, you joined (or gifted) Birchbox via a promotion we ran on our Facebook page to celebrate having 1 million Facebook fans. You used an offer code to receive a free Kate Spade Saturday Mirror Necklace with your purchase.
Unfortunately, due to a mistake at our warehouse, we do not have the necklaces to send anyone who participated in this promotion. This is not up to our standards of customer experience and we sincerely apologize.
To make it up to you, here is a code for $20 off any full-size product or gift subscription purchase on Birchbox.com: (code redacted)
Our number one goal is to ensure that you have a fantastic Birchbox experience, so please don’t hesitate to reach out with questions or concerns.
All the best,
Rachel
Social Media Director, Birchbox
I’m actually quite pleased with this response. I would have swapped or gifted the necklace anyway so now I can buy something I really want and in the end it is like getting 2 boxes for free.
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