Healthy Surprise Subscription Box Review – Feb 2014

Healthy Surprise has the worst customer service I have ever seen. I ordered a box that was never received. After a month of trying, I finally got in contact with CS and they told me that I hadn’t received my box because they ran out of products. I was dumbfounded! How does a company sell its customers something it doesn’t even have? And, when exactly were they planning to notify me of the problem? So I told them I wanted a full refund. Now its three week later, and I still have yet to receive a refund that was supposedly “processed”.
My Advice: DON’T BOTHER, AND SAVE YOUR MONEY

I ordered a 3 month classic box for my sister and her family ($159). They received the first box in December and liked it very much. January came and went and no box. I called the company at least 3 times and no one ever picks up. I did get an email response to say they were working on the problem a couple days ago but no timeline about when my sister might get her January box. It is now February 3rd. They liked the snacks but the cost was high. After the response in addition to that, I would not recommend. I think I will be asking for a refund. Not happy with this company’s customer service.

Ok, so I just got my Health Surprise box that I ordered from Rue La La. The box was the $40.00. From Rue La La, I bought the $50 credit for $25. (I happened to have a $25 credit to Rue La La, but let’s assume I did not, then this box would have cost me $25.)
Here’s the break down:
Taza Chocolate Mexicano Disc (cacao puro)- 5.00
Peter Rabbit Organics (Strawberry and banana)-1.39
Olomomo Cherry Vanilla Dream almonds-2.00 (?)
Not nuts! Seed and Fruit mix-2.00 (?)
Plentils (crunchy lentil chips)-2.00
Lady Jane toasted hemp seeds-2.89
Farmer’s Crate Mango Thins-3.99
Inka Chips Plantain Chips-3.00
Alive and Radiant Kale Krunch-6.00
One bar (apple)-1.00
Healthy Surprise g/c- $25

I was disappointed that there were only 10 snacks b/c HS advertises this box as a 11-snack box. I guess they counted the HS g/c as one item. Without counting the g/c, the total value of this $40 box was around $30. If you include the g/c value, then the box is valued at about $55. This is a good deal as long as you are willing to spend at least another $15 at healthysurprise.com, since the least expensive box is $40.

I received my first Healthy surprise box this month and I’m on the fence about it. I chose the largest box, the combo, to accommodate my family of 6. While I am pleased with the items sent and the variety of different type snacks, I was a bit disappointed with the quantity. After seeing many reviews and seeing how many items came in the starter box, along with the description on the H.S. site, I really expected more.

I don’t feel that what I received is worth the $100 they charge for this package. Since I receive many other food subscriptions, Nature, Graze, Bestowed, Treatsie, etc. and also have the 3 lbs Munchpak coming every 2 weeks, I may decide to let this one go or change to the smaller sub package at least.

Selection of the box is nice, but as you just break even I’d just as well go to the grocery store myself and pick out what I want!