If customer service is of any importance to you, avoid this company. After an erroneous order, I contacted the company and received a fast callback by a very kind and understanding woman. She said a refund would be no problem. I hadn’t received the box yet so I assumed it was a done deal.
A day or so later I had no refund yet, but I did receive an email from the “CEO” Chris informing me a refund wasn’t happening due to the box already being shipped, etc. Long story short, he and I had multiple emails back and forth where his stubborn, pigheaded need to be right superseded his need to honor what the original person I spoke to had told me about a refund. Let’s just say the emails got so wild and out of control that finally, after I said I would be writing a review of their company and their box (which arrived in the midst of the communication) based on my experience. Here is what I got back from the “CEO” (which I put in quotes because of it’s pretentiousness for a 6 person family business):
“I will issue you a refund, but I would like to just spend a moment letting you know why I don’t want to so you can fully understand the situation. We are a small family business (6 people). Mary, whom you spoke with originally, is my mom. When I refund you for products that we already bought + the shipping that we already paid for + the referral, it will cost us $29. We cannot use the products again once they are returned to us, so it is just a loss for our family. We aren’t a big multi-million dollar enterprise, but rather, me, my fiance, my mom, my childhood friend, her husband, and my cousin. We cannot just lose $29 each time someone requests a refund even though it is no fault of ours.
Since you are threatening to blackmail me by trying to ruin our company and our livelihood by ruining our name to people who may purchase in the future, I will refund your payment.”
So there you have it. Make your choice accordingly. The box? Meh. My friends all get Citrus Lane and love it. This box was absolutely, positively not worth $28.A book, finger puppet, socks, and volume 3 of a 12 part French DVD series. My baby is 11 months old. Ask me if I am sitting him in front of the TV to become bilingual. I am not.