Finding the right telehealth platform for prescription weight loss support can be tricky, especially with so many new companies entering the GLP-1 space. After plenty of research, I narrowed my options down to Elevate and Ro, two of the most talked-about providers offering access to medications like semaglutide and tirzepatide.
Both promised convenience, medical oversight, and real results, but I wanted to see which one actually delivered on those claims. So, I decided to try both. What I found was that while each has its strengths, one stood out as the more supportive, transparent, and user-friendly option for long-term success.
Here’s how the two compare:
If You Want the Smoothest Onboarding Process… Elevate
When I first signed up with Ro, I expected a seamless process: quick consultation, easy access to prescriptions, and clear communication. What I got instead was a confusing back-and-forth. Between delayed responses, unclear pricing, and a lack of guidance on next steps, it felt like I was navigating the process alone.
Elevate, on the other hand, made everything simple right from the start. The signup process took less than 10 minutes, and I was connected with a licensed provider almost immediately. They took the time to understand my health background and weight loss goals—not just my BMI or lab results. Within a few days, I had a personalized treatment plan and a clear idea of what to expect next.
The best part? There were no surprise fees or confusing breakdowns. Elevate’s all-inclusive monthly pricing covers everything—consultations, medication, and delivery—so I always know exactly what I’m paying for.
If You Want Real Support Along the Way… Elevate
With Ro, I felt like I was signing up for an app, not an actual partnership. Communication was slow, and when I had questions about side effects or dosage adjustments, it often took days to hear back. That’s a long time to wait when you’re managing a new medication.
Elevate changed that completely. Their 1:1 provider support means you’re never left hanging. I could text anytime and get answers within hours, sometimes even minutes. That ongoing support has made a huge difference in helping me stay consistent and confident with my treatment.
They also go beyond just handing out prescriptions. Elevate offers comprehensive weight management, which includes guidance on nutrition, sleep, and lifestyle changes. It truly feels like a holistic program designed around me, not just a prescription refill service.
If You Care About Safety and Transparency… Elevate
When it comes to medications like semaglutide or tirzepatide, sourcing and quality matter. Ro’s information on where medications came from always felt vague to me, and I never got a clear picture of the pharmacy or compounding process.
Elevate’s approach is refreshingly transparent. Their medications are sourced from highly regulated U.S.-based compounding pharmacies, and all prescriptions are written only if deemed medically appropriate. They’re also HSA/FSA eligible, so I can use pre-tax dollars to cover the cost—a major plus.
I also appreciate that Elevate’s medications come with a 100% refund guarantee if you don’t qualify medically, which tells me they care more about patient safety than just signing people up. That level of integrity really set them apart.
If You Value Flexibility and Convenience… Elevate
With Ro, I constantly found myself waiting—waiting for responses, waiting for approval, waiting for updates. Delivery times were unpredictable, and refills sometimes required extra steps.
Elevate streamlined the entire process. Everything is managed through a user-friendly digital platform, and their direct-to-door delivery means my medication shows up right when I need it. They even offer customized dosing plans, so if you’re already on a GLP-1 or transitioning between medications, they tailor your treatment to fit your current needs.
Another underrated perk? Payment flexibility. Elevate offers multiple payment options—including Affirm and Afterpay—so you can split up costs without stress.
If You Want to Feel Supported and In Control… Elevate
What really sealed the deal for me was how Elevate made me feel. With Ro, I felt like just another patient file. With Elevate, I felt seen. Every part of the process, from the quick response times to the compassionate provider check-ins, made me feel like my progress actually mattered.
They don’t just prescribe medication; they make sure it’s the right choice for you and that you have the tools to make it work long-term. It’s a more personalized, hands-on approach that builds real accountability and trust.
The Ultimate Winner… Elevate
After trying both platforms, Elevate wins hands down for me. The combination of transparent pricing, fast communication, and dedicated provider support makes it a clear standout in the world of telehealth weight loss care.
While Ro might have brand recognition, Elevate delivers where it truly counts: support, safety, and results. It’s not just about getting access to GLP-1 medication; it’s about feeling confident in the entire journey.
If you’re serious about weight loss and want a team that actually has your back, Elevate is the platform to choose. I’ve never felt more in control of my health, and that’s a feeling worth investing in.
Try Elevate for yourself and see how personalized care can change your weight loss experience.
