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Cuddle Crate Reviews

Is Cuddle Crate Right For You?

Updated March 9, 2021

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Cuddle Crate Overview

About the Brand

Formerly known as Pet Pakz, "Cuddle Crate is one of the most customizable pet subscription available! 3 members sizes from 4-5 items, 6-8 items, or even 9+ items. Boxes for 7 types of pets (tiny, small, medium, and large breed dogs, cats, and two sizes of small animals). The ability to mix and match boxes to include items for multiple types of pets. Corn/soy/wheat treats that are made in the USA. Monthly and bi-monthly delivery options and 1, 3, 6, and 12 month plans available! Plans starting as low as $19/box."

Key Info

Cuddle Crate Reviews

User Reviews

Subscriber Ratings

3.3 overall rating
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Subscriber Reviews

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LisAndJeff
LisAndJeff
Jun 9, 2015
LOVE Pet Pakz! We received one of their very first Gift Pakz and signed up with a subscription shortly after! We loved the customization of our subscription. We could choose the size (number of products) and what types of pets we had. We ended up getting a gold membership which is 9+ products and we choose large breed dog, small breed dog, and cat pet products. We also went with grain free treats which we thought was a really nice touch to ask people if they prefer since our smaller dog is on a grain free diet. Very good quality box and very unique with all the other pet subscription services out there!
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Sabrina Keightley
Sabrina Keightley
Dec 28, 2016
We have had this box for about 10 months. It is regularly shipped out late. They did email for this month being late, (though they didn't email til the 10th and it should be mailed by the 5th). We were told we would receive it by Christmas but we still haven't. Multiple times this year, I've emailed them about concerns over the small toys they are sending to my Large dog. I've verified he is signed up for the correct size box but they still send toys designed for dogs 1/3 his size. These toys do come in an appropriate size. That being said, the toys GENERALLY are high quality and the cat treats (we have both cats and dogs) and extremely high quality. I have never received a response from an email I've sent them, leaving much to be desired of their customer service. I may update my review if the December box is handled in an appropriate manner, but either way, I would never recommend this for a dog over 50lbs. If the customer service issues clear up, then this box would be great for a small or medium dog and is certainly well received by my cats. It's also quite wonderful that they combine various types of pets into one box...when you receive the box.
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Cheryl Wylie
Cheryl Wylie
Nov 26, 2019
Placed my order October 12 and was charged on 10/26. As of 11/26 I have not received my items or a refund and their order page still list my October box as "processing." I've emailed multiple times and FB messaged repeatedly over the past week with zero response from the company. Their only listed phone number is consistently busy. They may have been a good company but apparently no longer care about their customers.
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