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Chilling Screams Reviews

Is Chilling Screams Right For You?

Updated August 22, 2022 | Verified Since 2022

Chilling ScreamsVerified by MSA
2.8 overall rating
Starting at $40.88
Active Deal
70% off first box
Use Coupon Code BOX70
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Chilling Screams Overview

About the Brand

"When you join Chilling Screams you also join our elusive Screamer club and community. We'll keep you up to date on our latest games and production with exclusive behind the scenes content, giveaways and competitions. Maybe you could have input (or feature) in one of our future stories? We're planning on lots of exciting things in the future, including artificial reality elements, live events and secret "Screamer" only content."

Key Info

User Reviews

Subscriber Ratings

2.8 overall rating
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Subscriber Reviews

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Barry Godwin
Barry Godwin
1st Time Poster!
"Don’t Believe the Bad Reviews!"
Jan 27, 2022
I came across these reviews by accident and looking at them I’d like to put the record straight as the bad ones don’t reflect my experience of being a customer. I’ve been a subscriber for nearly 9 months now and have recommended the game to about three of my friends who have all subscribed also. In those nine months, I found the game to be really entertaining and fun. It makes a really different and enjoyable night in. During my subscription, I’ve spoken to the customer service team a few times and always found them to be polite, courteous and helpful. I’ve also managed to pause my subscription a couple of times due to personal circumstances and I’ve had friends who have had to cancel and then have resubscribed later on - all with no problems. They use an online system which means you can cancel and pause yourself without contacting customer service. I can see how this game wouldn’t be for everyone. You need time and patience, not the quick fix some people crave these days.
Sue Chambers
Sue Chambers
1st Time Poster!
"Try it, you won't be disappointed!"
Oct 21, 2021
Really good subscription box. Friendly helpful staff. Clear instructions. I really look forward to receiving this each month. I had to pause my subscription for a couple of months due to a change in circumstances and the support person was more than helpful and explained I could manage everything myself through the customer account login. Perfect and simple. 10/10.
Ben Peters
Ben Peters
1st Time Poster!
"Fun, enjoyable Puzzler"
Oct 11, 2021
I play this with my brother who has ADHD. It's the only thing we can find that keeps his attention. We both really enjoy it as it's engaging and fun. If it can keep my brother entertained then it's a total winner!
Angela
Angela
1st Time Poster!
"Loving This So far!!!"
Sep 24, 2021
My friends and I are on the 7th box and were absolutely loving it. Really makes our game night each and every month. Cannot recommend it enough.
Jamie Dickinson
Jamie Dickinson
1st Time Poster!
"Subscription Trap"
Aug 22, 2022
As others have said. They offer promotional first box with a money back guarantee. After the first box I tried to take them up on this guarantee as the boxes were quite ameteur and the box lacked any real challenge. I returned the box as per their Ts and Cs and did everything required on my end. I followed up with the customer services twice and got no response. They then continued to charge my card and told me I’m locked into a 12 month contract (against UK law - and a contract I had already ended). Do not fall for the trap and save your money. Buy some decent board games instead. I’m sure I’ll eventually get my money back from the credit card as I have saved sufficient evidence to show I am in the right. But you do not want this headache!!
Scott
Scott
1st Time Poster!
"Avoid - the games are poor and its a subscription trap (and terrible customer support)"
Dec 13, 2021
Poor value, not very interesting or logical. We have done a few similar games as a family but gave up with these Chilling Screams ones as no one in the family wanted to continue the 'puzzle' - too boring/confusing. Cancelling the subscription was a nightmare - terrible customer support. VERY difficult to cancel. It's a subscription trap (we ended up playing this for about two months but paying for 12 months!!)
Matthew
Matthew
1st Time Poster!
"Subscription trap scam"
Nov 10, 2021
The puzzle aspect of chilling screams is enjoyable enough and certainly challenging. I thought I had signed up to a six month subscription and when that story arc ended had no plans to review. To my surprise I was then charged £146 up front for the next 6 months and despite repeated email conversations with customer service (there is no phone line) I have been unable to secure any type of refund. Avoid this company
Callam Boyle
Callam Boyle
1st Time Poster!
"I would not recommend"
Oct 6, 2021
Not worth the money and bad customer service. Avoid.
TGT
TGT
1st Time Poster!
"You'll scream over the subscription trap"
Jun 21, 2021
The original sign-up process was confusing as this was meant as a gift which wasn't a clear option and required some back and forth with customer service where they were thankfully able to accommodate. The games themselves were ok for what they were and mildly challenging per the recipient, seemingly not worth the investment. It was 6 months later though when issues arose and I realised I was now in a subscription trap. Seems Chilling Screams or (Nutty Orange as their customer service email goes by) will continue to charge you unless you remember to cancel through a very specific link on their site (without any kind of reminder that a renewal is pending). When I approached them with this, I received a cut-and-paste email response with non-working links as an explanation (a sign that this isn't the first time they've been asked why a consumer is being charged hundreds of pounds seemingly out of the blue).

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Chilling ScreamsVerified by MSA
2.8 overall rating
Starting at $40.88
Active Deal
70% off first box
Use Coupon Code BOX70
Subscribe Now
Already Subscribed? Write A Review