Pop-up order confirmation emails now have survey links at the bottom, FYI.
I’ve entered into what looks like it might end up being a knock-down, drag-out fight with Ipsy. When I tried to place an order from Pop Up yesterday, I clicked “Place Order” and got a pop up window that said there was nothing in my cart. I could see the subtotal + total tabulated at the bottom of the page, so I knew there was stuff in my cart, so I hit Place Order again. This time, the window that popped up said that I needed to enter valid payment. Mine hasn’t changed in years & there’s never been a problem with it. So I clicked through the link to Billing that the window showed me & double checked my payment info (which was fine). I navigated back to the Pop Up shop, and then my cart really was empty, so I put what I wanted back in the cart, then tried to submit again. I got the same 2 messages (cart empty & billing error). I waited a few minutes, rebuilt my cart (with a couple fewer items) & finally was able to submit an order…. THEN I started getting order confirmation emails from Ipsy! Despite telling me that I did not have up-to-date payment information, Ipsy DID process those first 2 orders. I navigated to my Orders page, but when I clicked on the orders, I did not see a way to cancel, even though the order still said Processing. I immediately emailed Ipsy, describing the glitch & including the 2 order numbers that I wanted canceled.
Of course, by the time Ipsy got back to me, the order had already “been processed” and no refund was possible, along with information about how to cancel before processing via the Orders page.
I wrote back that it was not an acceptable conclusion for me, and that there was no way I was paying over $90 for 3 duplicate orders. Of course, Ipsy hasn’t gotten back to me yet… but they sure did send out shipping info for all my orders right quick. I will be opening a dispute with PayPal if Ipsy doesn’t refund me, and I have the feeling that if I have to do that, I’ll be banned from future Ipsy purchases, so this may be the end of the line for me.