CAUSEBOX Has Changed Its Name to Alltrue

I’ve been trying to cancel my subscription for many months and keep getting more boxes. HELP

Although the sugar coated reason for changing their name sounds nice and all; I just don’t buy it. Must have been a falling out between partners or some other reason. A company doesn’t go through the trouble of spending time and money to rebrand for no reason.

How do I cancel my subscription?

First spoilers out for summer box: all made for the box specifically and all made in China stuff.

Wow. My comment about my negative experience with this company was just deleted. Are you guys serious?!

The link for the $25 into a box just takes you to their regular subscription page? It’s offering a quarterly or annual sub.

I don’t know if someone already wrote this already but I just wanted to share: I have an annual “cause box” subscription which I canceled since I didn’t want it to automatically renew. But, I just logged on to alltrue.com and it said my subscription is active! So unprofessional and a sneaky wait to resubscribe me since my renewal is coming up after one more box. I’m just glad I checked otherwise I would have been stuck with this.

At least with cause in the name I could pretend it was benefiting someone that needed it more than a company, and that’s why there was some excuse for a level of terrible. Now it’s just all true that they’d rather spend money on rebranding then fixing actual issues like their janky online shop and inability to communicate, ship in a timely manner, or even deliver all the items you ordered

Terrible name. Couldn’t think of a worse name. The next box is my last and I am glad. I essentially paid $50 for a $10 tote bag. The robe in the last box didn’t fit me. It’s been a huge disappointment.

Ok, now I’m worried. Is it possible to cancel an annual subscription and get a partial refund?

This really feels like a marketing miss. I’m not a marketer or in that world at all, but aren’t you supposed to create or identify a need and then show how you’ve addressed that need? I feel like they totally skipped that step. In all the language in the announcements, it’s clear how the change benefits the company itself (“we’ve been thinking about this for a long time…”) but they really don’t even try to address how it will positively impact their client base in a positive way. Even just choosing to frame it in a “we know you love X so we’re giving you more of it” or “We know you love Y so we’re giving you Z” would have made so much more sense and, I think, made people so much more excited!
And obviously every company is allowed to have marketing misses, but this one feels like a big one. My feeling is that if their priority really was being cause-forward (“altruism”-forward, as it were), altruism/causes would be the focus of the announcement. This announcement doesn’t focus at all on how this rebrand will be better situated to make the world a better place—just how it will be better situated to produce and sell a wider variety of products.
I’m personally just left reminded that the founders are two serial entrepreneurs with no significant history of activism or championing environmental or gender-rights causes. They’ve not really given us any reason to believe that those things are an enduring priority for them, so at this point I’m going to go ahead and stop giving them the benefit of the doubt.

I signed up for an annual for the Fall 2020 box because I got really excited about the towels/robe and then… nothing. I was so hyped for this box but now I have set my subscription to not renew. The horrendously long shipping times and poor communication isn’t cool, and I think the item curation has gone downhill- I don’t want to get stuff that was sent in FFF or other boxes months or years ago (in the last box alone the This Works Sleep Spray and Wld Konjac sponges were repeat items for me). I’ll take my $50 a quarter and use it towards LE beauty sets that come along.

Very glad I just have one box left. Hate the new name. Really sounds sleezey. Debating whether to try to get money back on last box from credit card since this was not what I ordered or just let it go and get last box while grumbling alot.

I subbed to an annual in Winter and I’ve been happy with my two boxes so far. The article Tamara shared says “The first box from Alltrue will feature a customizable curation of 13 socially conscious brands, and products ranging from a sustainable retinol serum to a packable hammock and a set of bamboo-based nesting bowls.” I don’t really care what the box is called, I’m just stoked for a hammock.

I wasn’t really happy with my last box, so I’m out. Its getting harder and harder to find a good quarterly box that isn’t filled with junk. FFF was ok but I had way too many beauty products. Guess I’ll be keeping my money, unless you guys have suggestions on a good quarterly box.

They should change their name to WCSE Worst Customer Service Ever.

Wow. Terrible name. Why would they feel the need to change their name? Because their name is associated with all kinds of negativity. They are known as a box that you can’t customize. And with really bad products in it. Causebox is known also for horrendously long shipping times. This box is a joke, a scam and one that’s excitement fizzled out over a year ago. It’s just a box of junk. I’m sure they have realized that this model is dead for them. They probably want to be like fff but can’t source “do gooder” items that cheap. So change the name, drop the commitment to fair trade, etc and hopefully lose the attached negativities. It wouldn’t surprise me if they come out soon as more customizable now that they’ve solved the cheap item sourcing issue.
I remember when I first brought this up and received a ton of backlash. Then I noticed others were taking up the same opinion. Now it is just an obvious and common view. I think the fact that this start up is by 2, fresh out of college, business men who had zero to do with subscription boxes or causes has a lot to do with their demise. This was set up as a gimmicky money grab by entrepreneurs not connoisseurs! And you can tell. But they based their whole business around dumping unwanted products on their unsuspecting Seasonal members. This whole situation is hilarious and desperate. When you put your name on those waffle robes and towels, and all the plastic they’ve offered well your name becomes synonymous with cheap and scam. The days of the random boxes of junk are over. We’re over it. And it looks like, finally, they know it too. The future of sub boxes is customization. That whole press release is wordy and talks in circles while actually saying a big bunch of nothing. If it were me, It would’ve went like this. Causebox is ending. A month later… pitch a new box… with a better name. NOTHING is salvageable with this brand. Give it up Causebox. Geesh! And here i go… I told you so.

Also, in case anyone missed it in the article Tamara shared below, here are some early spoilers for the next box:

“The first box from Alltrue will feature a customizable curation of 13 socially conscious brands, and products ranging from a sustainable retinol serum to a packable hammock and a set of bamboo-based nesting bowls, memberships start at $49.95 per season and each box includes at least $200 worth of value. Additionally, members will have the opportunity to include the company’s brand new full-length seasonal publication, All Good Things, which aims to support and inspire intentional living.”

They are expanding beyond boxes, so they no longer want the name causeBOX. See the article from yahoofinance. They are going to have a podcast, and a flag! To me the name Alltrue sounds like something out of the novel 1984, and the flag is ridiculous looking. See: https://finance.yahoo.com/news/causebox-rebrands-alltrue-company-expands-130000312.html?guccounter=1&guce_referrer=aHR0cHM6Ly93d3cuZ29vZ2xlLmNvbS8&guce_referrer_sig=AQAAABWi99p8Q4C9Mkz1eEvM6Spa158jHmd_FpqWCkI6jcr4WROwaZqEG4sS91Juy_xIZ0fw-wtztOc1juGwT8Tww-0BDWXmR-lHgOOGRjBNQTzpTgCripcLDmxkVrt-0yGfMlOprlHrQM1pR9VEmt5ChQmVa6YzGW1awm7CI_164O1q

They went from sounding like a subscription box that cares about causes to sounding like an insurance company. It doesn’t make sense with the information we have, which tells me there’s more to it. This maybe a last ditch effort to stay afloat.

Erm…this is the weirdest rebrand. Why change to a worse name and a vaguer mission?

Or is this just because it was getting hard or expensive to source items supporting actual causes, while ‘talking’ about social issues on social media is cheap?

I’m not impressed. Causebox was either purchased or given a bunch of money and now have to bend over for their new investor. The fact that they’re surveying current customers about how they feel about standard big name brands/products (Madewell for one) just shows that they’re looking to expand their product base into mass market goods which does not subscribe to the mission of Causebox. I’m actually a fan of Madewell but I’d put money on the fact that their products are made in the same factories as any other large brand (Gap, JCrew, etc.) that has been called out for Social Accountability issues. Causebox always made it seem like they were working to empower these garment workers and improve their wages and lives. It’s all so murky and really just looks like they’re changing their name and adopting the FFF model. Now I’m wondering, did FFF buy Causebox?

Um… this name is kida dumb. Causebox sounded way better. I can’t stop reading the name as “Allure.”

I’d like to know why they felt the need for this in reality, the explanation they gave is weird. Did someone purchase the business?

For now it looks like nothing actually changed in any meaningful way

Is it just me or did the name Causebox already reflect the mission? Not buying this at all. And Causebox just sounds better too.

Hmm, I wonder what was the real reason for the name change. Causebox sounded much, much better.