CAUSEBOX Fall 2020 Box FULL Spoilers + Coupon!

Thanks. Are they sending you a new box. I hope it gets resolved soon before they run out of stock for you and me. If they are nice as other say and we are not the exception.

Rose, the same thing happened to me with the summer box. Fed Ex said they delivered and they didn’t. We had proof on our porch camera that no one delivered at the time they said they did and we were home when they said they delivered. It was a mess but Causebox did replace the box thankfully because it was a phenomenal box!

As Deb said, I emailed Causebox and got a pleasant reply, another set of towels, and tips for maintaining the towels. I will not be ironing towels, but I appreciate the thought.

Everything else in the box is great. I picked the muscle relief gel on a whim and just love it. Really nice on my back after a day at the computer.

***UPDATE***
So as I said above I am very disappointed in this robe. I emailed Causebox Sunday afternoon expressing my displeasure, and today (Monday) I received a reply back. They are sending me a new robe and they also offered some tips on possibly restoring the other one as well as tips on washing the new one. (UM, definitely gonna wash in ice-cold water by hand and lay flat to dry.) Anyway, while this solution doesn’t make the quality of the product any better, it does speak highly of Causebox and their customer service. This is the first complaint I’ve ever had with them and they handled it wonderfully.

I did the same for the same reason! Awful smell! I followed the washing and drying instructions. Mine shrank as well and it looks hideous. Happy with the rest of fall box.

Yeah…got this email too. It really should say to ignore the washing instructions on the tag that is on the robe too. Tag says wash in warm with like colors and tumble dry medium. I washed it in cold and dried it on low and ended up with a robe half the size it was before washing. There’s no restoring it to its original size no matter how much stretching and ironing I do.

I do have to say Causebox customer service was fantastic, addressed my complaint and made it right.

I received this email also. Would have been better if they had included this info with the item in the box. Better yet, it could have been in with the notes about all the products. Perhaps they didn’t know/weren’t informed when they made the deal with Bathen to include these products.

This is way too much trouble to go through for a towel. One of the big reasons I canceled the fall box. The value just wasn’t there for me, especially compared to how good the summer box was!

Just wanted to give a final update. so last month they were going to ship my 2 replacement items but since the towels were out of stock they said it would be arrive and delivered end of October. First week of Nov I followed up and within a day I get message my item was shipped. Just got the replacement box yesterday and glad the tumbler made it safely this time around. Have to say causebox customer service is very friendly. If everything comes on time great but if not and damage they seem to make it right for you. Not the fastest but at least they try to make you whole eventually. Really liked this box.

Wanted to give an update. Finally got a response by a very nice customer service on Friday. So it was a 5 day response rate for me. Not sure if it was me posting on IG on one of their advertisement posts that help or just timing. So they plan to send the replacements and I can keep the robe they incorrectly sent (that was a nice gesture, I would have happily sent it back if they gave me a return label). So hopefully the tea tumbler will arrive safely this time around because to me that was the highlight of the whole box to me. Will let you know when I actually get it, they projected up to 8 days. crosses fingers.

Gosh those are awful experiences, definitely not one would want to encounter when subscribing to a box. And hopefully it won’t get to this with causebox.
Anyway, I jinxed myself. Got my box yesterday, nothing crashed but my robe and bamboo serving set were damaged. I did contact them, got the email, and I did fill out the form (twice). I don’t know if it that was what made the difference, but I got an email in the evening from a very nice customer representative who offered replacements. So, I am not sure how long it’ll take for them to ship, but that’s what I’ve done. The form said it was to better streamline their assistance, if you haven’t heard from them I’d fill out that form twice. It worked for me. Good luck!

Thanks Izzie, the problem with mine is it involves 2 items so they told me not to fill out form and wait when I click on the link. I feel I might not get. Hope they respond and have items because that is all I want. I don’t want to exercise my legal rights because it is going to get ugly because once I start it may involved many agencies and court rulings as a result. But if I have to I will be using lots of time to set an example that will cost way more than the box for them for and for me it will just be time cost. I don’t want to spend min 2 year to fight for a $50 box and then I will trigger the next correction if they don’t pay up that may cost them additional attention, time and resources to resolve that ever company prefers to avoid unless they do everything properly and like spending a few year to deal with. Similarly, I have called companies out for doing something that might be fraudulent they just never correct it but since they correct it for me (which is the correct way it is done) I don’t bother reporting them because if they didn’t I need to report it to the authorities to get my money back. I always wonder if that was how some employee was embezzling funds or just the company.

T, did you receive an answer? a friend of mine got her box yesterday and she had a similar issue that required a replacement. She told me that she emailed customer care ([email protected]) and received immediately an automated email with a link to fill out a form (don’t know if you got that as well). She did and after a bit she received an email from a customer care representative who offered a replacement for the towels. As for the tumbler, she didn’t have issues with that and I think there should be enough for replacements. I thought to share her experience, so you know that the towels are still available. Hopefully they contacted you, if not maybe it’s worth to email them again. I’m waiting for my box to be delivered today, finger crossed!

Thanks Izzie. I do hope they can resend the replacements. I’m just worried that they might be out of stock with all the damages that everyone has. I just want my items. If they ship it again via fedex 2+ weeks I’m afraid the tumbler might not survive with them throwing the box at every checkpoint. I really just wanted the tumbler and the towels which was why I decided to get the box. I don’t even care if they send a different color for the towels I just needed the towels and tumbler for my tea. I can mail them back the robe that they incorrectly sent. If it was missing anything else I would not have even cared.

Hi T, I only had once bad shipping experience (with the spring box) where 2 items were damaged. I emailed them the pictures (I included the pics with my first email to avoid unnecessary back and forth) and they replaced the products pretty quickly. Perhaps, right now, they are taking more time to get back to you because they have many people reporting issues with their boxes – I suspect, given the fragile glass bottle and the robe/towel fiasco. Don’t despair and good luck!

I was missing the towels I ordered as an annual and the glass tumbler was damaged with many broken glass pieces. I emailed support and still waiting for a response, I’m on day 3. Its so upsetting. I hope they send the replacements or just take the whole box back and refund my money. I rather have the goods and I’m not taking a partial credit if they offer. If they don’t I’m not going to lose out without a fight to be made whole and getting what I ordered. What was the whole point of even getting the box if it doesn’t have the stuff I only wanted in the first place. I sometimes find big corporate assume the consumer don’t know the law and regulations. It just takes a lot of time but you do it yourself vs the lawyer. It’s the principal of the matter and not the cost at this point.

I’m annual. Customized first day. Still waiting.

I order the towel, bracelet, facial rounds and tumbler. Also this is my 2nd box. Not sure if this is how it works but the tracking number for my first box is no longer showing. So I guess they only show one box at a time. Not sure how they would track how many boxes you have shipped if you skip. Is this an internal tracking on their end. I would assume they show a history of what was sent which they don’t at least not on mine.

I’m annual and customized on Day 1 it was opened. Still no tracking so it means its not even in process.

Lucky! Still waiting on mine to ship, same with my market purchases. Getting excited.

Causebox did say that seasonals could call or email to request the towels over the robe if you were concerned about the robe sizing. I don’t think it was widely publicized because within 24 hours seasonals were emailing to request the robe, which wasn’t what the offer was.

The welcome box is a regularly priced box that replaces the core box when it sells out, and often has some of the same items as the core box, and costs the full price. The intro boxes are only $25 and have less items. They come if the welcome box sells out too.

Michelle, correct. Sometimes it’s called a “summer welcome box” and sometimes it’s the “intro box.” They often have up to 3 of each.

Generally speaking, any items can show up in welcome ($55 without a coupon, also there are many coupons out there for $10 or so off) or intro ($25) boxes. These extra boxes only show up when the main box sells out. The intro boxes only become available when the welcome box sells out. No welcome box for that season unless the main box sells out; and if there is a welcome box that comes out then no intro boxes for that season unless the welcome box sells out.

With the welcome and intro boxes, you get items from previous boxes. From what I’ve seen, the welcome boxes ($55) have some of the items from that season’s main box and then some items from previous boxes. They also have a similar value (at least $250+). With the intro boxes ($25) you MIGHT get an item from that season’s main box or something else. They also have a lower value (I believe $200 or less), which is why the boxes are cheaper. I believe the intro boxes will have 2 or 3 surprise cheaper items that you won’t know what it is until you get the box, but they do give spoilers for the other 2 or 3 items that are more big ticket items.

I believe for the summer welcome box, there were 4 items that were also in the main summer box, plus 2 items from previous boxes. The highest value for the summer welcome box was $321, depending on choices. Not sure how much the main summer box was as I didn’t see prices listed here for many of the items, but I’ll assume the main box was also worth over $300. There were also 3 different intro boxes for this summer, but looking back on this website you can see that only 1 of the intro boxes had big items that were in the summer box (the PMD and stretch lids). The other 2 intro boxes had items from previous boxes. I hope this isn’t all confusing. lol

Last Summer the big ticket item, from an MSRP standpoint, was the PMD. The Summer box sells out. Then they sell the Summer Welcome box. Same price; same number of items, but not the same box. I believe, but feel free to fact check me, the PMD was included. It was the smaller items that differed.

Fast forward, then they sell the Summer Intro Box #1 – fewer items, but yes $25 dollars + tax. Then Summer Intro box #2 and … Summer Intro Box #3 – each $25. Which one you get depends on when you signed up. Want to buy them all? Create 3 accounts, which you can do in one profile. I don’t remember which intro box the PMD was in, but it was in one of them. Another featured a crossbody purse.

Now as the lantern wasn’t the hero item for Fall, it’s less likely to be featured, but yes it could, potentially be included in one of the many intro boxes to come.

I hope that helps!