Totally feeling you! Also cancelled everything at the end of June. Incredibly unhappy with the customer service I got and just how unprofessional they were. Emails going unanswered for weeks, dozens of unanswered emails and over a month trying to get a refund, having bogus COD charges, etc. Never even received my last add-on order from May (of which there were 10 things I bought).
There are multiple items shown that I’m tempted by, especially that Fenty liquid lipstick I’ve been eyeing since last year, and also the MILK lip balm, the Kaja lippie, the Alamar brushes, and some other stuff. But after my last experience with add-ons, what’s the point? So I can order more stuff, and get excited about getting my items, only to have a month or more go by and receive nothing, then have customer service blow me off for a month hoping I’ll forget about the $110 I spent, and then say how everything is out of stock and they’ll just give me a refund? Which I then lose money on because of the exchange rate? Screw that.
Just because you buy something in add-ons, doesn’t guarantee that you’ll actually get it. I learned that the hard way. And lost money because of it. Lose/lose situation. And that’s also assuming you’re actually able to even buy the stuff you want in the sale. Most of the good items disappear instantly. I heard there was a huge glitch this month with add-ons, where people were able to buy stuff before it opened for everyone, and then when it finally opened so much stuff was already sold out. Just seems so pointless. It’s just another big headache waiting to happen.
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