FYI – Allure Beauty Box May 2020 Curology Moisturizer Update

Came home to a surprise moisturizer in my mailbox. Thanks Allure. I sub through Amazon

I received my replacement today. Never got a tracking number though.

Wow, I go the email yesterday saying my upgraded moisturizer was on its way to replace the cleanser mix up. Checked the tracking this morning and its going to be delivered today!!! NICE!!!!!

If you subscribe via Amazon, check your email. Amazon will send you a replacement box.
With everything going on in the world, that’s impressive.
cureology stepped up.
Well done Amazon and Cureology.

This is disappointing, but I’m not so sure the sample is worth all of the form filling and waiting for Amazon to make good on this.

That said, it most certainly does impact the way I see the brand…

OMG… I am sooo glad you guys told me… I used it twice so far & was wondering why the consistently was so weird, when i applied it, it did not sink into my skin, it just smeared around & wouldn’t dry, i thought it was because it was a gel cream but this explains it all. Will def fill out that email asap. Thank you!

I got the cleanser, too, but thankfully tested it out after seeing the email. The smell was terrible. I used a little of it this morning and tossed the rest in the trash. If this is an example of the brand, I am definitely not missing much.

I sub through Amazon. Where do I get a link to fill out?

Yes I opened and tried mine and its definitely cleanser. I will go to the updated page now to see about entering my info. I did not want to put anything into a blank page because anything could have been written around it as I’m sure you can understand. I sub through amazon and didn’t receive an email or any notice, this page is the only way I found out (thank you MSA !!) And thank you Kelsey for responding.

I’m confused now. So yesterday I clicked on the email link that Allure sent me and the website only had spaces for my contact info, which I filled out. No other explanation. So now that that page is updated with more info, do I have to go and fill it out again? Or did they get my info the first time I filled it out? Ugh, what confusion!

I appreciate the reply but there are a lot of Allure subscribers through Amazon. Amazon has not contacted its customers, nor has Allure reached out to the Amazon subscribers. So the only way they would know is if they are seeing things like this post.

Hi Luna,

We are so sorry about this and are working to make this right. If you haven’t filled out the form yet for a replacement moisturizer, send me a message on the Curology Facebook or Instagram.

I am happy to hear that the cleanser made your hand soft. I hope you enjoy it!

Best,
Kelsey & The Curology Team

Just in case I resubmitted my info now that they have updated the form. I noticed at the end that they plan to send a larger size moisturizer out as the replacement: “We are so sorry for our mistake! Thank you for letting us know you received our cleanser instead of our moisturizer. We are working on getting you a new, larger 25 mL bottle of our moisturizer and will keep you updated via email.” (The one in the box is 15 mL, well, 15 mL of cleanser, lol.)

Well this sure explains a lot!! Used twice and wondered why it felt so weird! Just saw this a s tested and sure enough it’s the cleanser!!

Other than that it was a great box this month. Lots of awesome skincare

Glad I haven’t used mine yet. I need to remember to put it in the correct basket b/c I will forget.

They changed the Curology contact form. The added an explanation now compared to when the e-mail first went out linking you to just a blank form. I filled it out again.

What if we didn’t get the email?

I signed up to allure through amazon in order to get my box earlier than when allure sent it out. I didnt use the product yet from.alluren it was still in the box when I checked it out. It was the cleanser. I filled out the form.and they statement after I filled out the form.claimed that they would.mail.be a large bottle of the moisturizer.

I used the link to request a new one, but after reading some of the comments I’m a little nervous about it now. Did anyone else fill out the form?

I’m glad both had a safety deal. I had not used the earlier tube either but both are cleansers. Seems very mild and I can use with my French girl powder. I will try alone but seems so gentle not sure if it will remove sunscreen. I can never have too many cleansers and one can go in my pandemic purse kit.

LOL

I used this as an overnight moisturizer last week and couldn’t figure out why my face broke out everywhere, since I’m not prone to breakouts at all, even when I try new skincare. Just checked it and sure enough, it suds up when I add water. So disappointed! I’ve had to skip wearing makeup for a whole week because of this.

Unfortunately, I put mine on as soon as I opened my box because I happened to go downstairs while my serum sank in. Hubby had put the mail on the kitchen table that evening. I slathered it on my face and neck and told him it felt weird lol. I slept with it on…yikes! That was maybe 3 days ago? Tested by mine today after getting this email, in the palms of my hands, and I had lots of bubbles.

Agree that it is Allure who needs to make this right. The landing page for the Curology link is not clear & not something I feel good about typing my information into. Instead of the guessing game, Allure needs to fix the flub.