CAUSEBOX Winter 2019 Box Shipping Update
To our Members,
We want to take a moment to address CAUSEBOX shipping timelines. We’ve been busy preparing boxes and market orders for shipment and we lost sight of the importance in communicating updates with you along the way.
Update 1 (Add-On Market Orders): We’re happy to reaffirm that all market orders have shipped or are on track to ship this week on an expedited basis for delivery by December 24! While most orders have already been delivered (or will deliver) well before the 24th, we recognize that we should have provided more clarity on timelines for those hoping to receive product further in advance of the important gifting days. We promise that we’ll be making changes internally to improve our communication going forward — your trust and patience is not something we take for granted, we are immensely grateful for it and will continue to work to ensure it is well-placed.
Update 2 (Winter Boxes): Winter Boxes will begin shipping out this week and every day over the coming 3-4 weeks. We typically aim to begin shipping seasonal CAUSEBOXES within the first 7-10 days of the season (in this case shipping would have begun by 12/10) but we were unable to send boxes off in time because of an unexpected delay in receiving one of the products in the box. Each season over the past five years, we’ve added new measures to try and prevent delays that would affect our shipping schedule. Unfortunately, despite many months of planning and preparation, one of the products fell behind schedule in production and rather than replace it completely, we believed that the most sustainable thing to do was to move forward and accept the possibility of a slight delay. We have been deeply reflecting upon the fact that the lack of updates might suggest a lack of transparency, however, we wanted to make sure we had all of the information about timing available before communicating an update or promising anything specific. Our mission is predicated on supporting companies that we truly believe in and are making the world a better place. As difficult as it has been to work through this delay, we felt it important to maintain our voice as a supporter of our brand partners, and to find ways to work together to deliver the best products to our members that are doing the most good. Our warehouse team has been working overtime to make up for lost time — and we will continue to do everything in our power to ship you your Winter Box as soon as possible. We put so much thought, love, and care into this box and we’re so proud of it — every product is useful, gorgeous, and impactful, and we can’t wait for you to experience it.
Lastly, we are committed to constantly learning, improving, and growing as a company, and we wouldn’t be here without your support, trust, feedback, and love. We are endlessly grateful to have such an engaged and informed community, whose feedback has guided the decisions that we make at every stage. This past year has been one of significant growth, which is exciting because our mission and impact are being spread further than ever before. Our foremost priority is and always will be maintaining the same values that we have had from the beginning, and delivering a product that goes above and beyond. We’re so grateful for your support and promise to continue improving your experience as a member each season.
Happy Holidays from the CAUSEBOX Team! ❤️
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