BoxyCharm Premium Waitlist is Open Now!

You are not the only one. Me too.

Nope, I’m right there with ya, I want nothing to do with their regular sub so I will pass on this, even though I really wanted to try it😭

You can cancel the base box after November.

I think everyone is on the waitlist but because they sent out that email saying you are on the premium list people didn’t scroll all the way to the bottom and see that it says in tiny print that it’s still a waitlist. You won’t get off the list till they take the money out and they don’t take money out till the first. It’s just like when boxyluxe started. Boxycharm just posted a video about getting off the list on the first of November. They will pull people off in the order they signed up. So don’t lose hope yet.

That confirmation email got me too. BC congratulated me to put me on waitinglist. I thought I was in it until I scrolled down and saw I still need to check on my status from my account.

It is not available for the first box. You will be able to choose one product for the second box.

I think because you would be receiving both the Premium and the Base box in November, you would receive both the choice products. One in the base box and the other in the premium box. I think this is the case because they have said if you have both you will not receive duplicates.

I got off the waitlist!!!!

What time were the emails sent?? I didn’t get one, but I was still able to sign up early like at around 4PM central. Lol

There was 30 seconds in between me getting the email and then my email confirmation, so I also feel my chances are pretty high.

No, you will never get 3 boxes, only 2. December is the next boxyluxe. November you would get BC and Premium for $60 and December you would get luxe and premium for $85.

Whoah whoah whoah. You want to talk about misinformation? It’s typically Boxycharm throwing that out causing confusion and leading to customers spreading the misinformation. Facts? Do you know how many times the CEO has personally presented something as a fact only to change his mind and not bother explaining or even acknowledging it? If you’d like examples I am happy to provide several over this past year in particular.

I’ve been subscribed to Boxy and many other subs for years now and I can say that it’s a fact that there is a tremendous history of extremely questionable, unfair, inconsistent, confusing, misleading and even downright dishonest business practices where Boxy is concerned. MUCH more than any other sub I’ve ever had or heard of. Is it intentional? Maybe not. Perhaps they’ve never been prepared for their exponential growth and still don’t know how to manage vital aspects of their business like advertising and customer service. Is it all bad? Of course not. Do you honestly think people would stay subscribed to a service or company that had no redeemable qualities or benefits? No. They’re great at many things, especially providing tremendous deals on a great selection of products you just won’t find anywhere else, especially when it comes to makeup, and lately with skincare as well, including new and exciting brands even beauty junkies/addicts like me haven’t tried before. Plus their latest ventures into higher tier subs, add-ons, choice and (maybe one day) customization are highly commendable and very in touch with what customers want. But the bottom line is that they do many things in a very nonsensical and frustrating fashion. They engage in some shady behavior when it comes to advertising and promotion as well. And their lack of consistency in multiple areas is quite honestly just astounding.

What I and I imagine many others do is weigh the pros with the cons. At one point my frustration became too much to be calmed by the perks of the subscription and I left. I wasn’t able to stay away more than two months though. 😁
Currently I feel like I will get more positive than negative by being a subscriber. But it’s still very frustrating and disappointing to deal with all their issues. Maybe it’s all been smooth sailing for you and that’s great. Tell us all about it because it gives new and current subscribers hope. But I also have the right to share my frustrations and commiserate with other subscribers that have had negative experiences. And potential subscribers also need to be informed about both sides in order to be prepared for the almost inevitable aggravations that come with this subscription. They already get to see the amazing products, prices and advantages. They may also want to know that they could end up in my position and not get extremely important and time sensitive communications from Boxy. I for one never got the email that Premium sign ups we’re open despite being on the notification list (and being a customer for half a decade). Luckily I saw it on MSA but unfortunately not for several hours so I probably won’t get off the waitlist for November. You don’t think I and the others have a right to complain about that?
Even after I signed up after seeing the post here I never did get a confirmation that I was added to the waitlist. I also didn’t get the email about foundation shades or the ones confirming my product selections. And it has nothing to do with my Spam folder, much as they’d like to believe that. This was never a problem in the past. Now it’s a big one and they’re offering no solution whatsoever. So yeah… I think that’s BS and that a $20 million+ company needs to get it together and treat everyone as well as you’ve apparently been treated.

This notion that this site is only meant for celebrating, promoting and strictly positive comments is ridiculously small minded. And not only are people trying to censor comments they don’t agree from being posted, they won’t stop trying to tell people to unsubscribe. No one is on here telling Boxy’s biggest fans or members of the Positivity Police to shut up about their strictly positive experiences or feelings because it’s a FACT that it’s not like that for everyone. I don’t see someone’s comment full of giddy excitement and praise for Boxycharm and reply to their post below about how wrong it is to just be happy and ignore the fact that TONS of people have been mistreated by Boxy.

We’ll continue to let you sing their praises as we’ve always done. Now it’s time for you to respond in kind and respect our opinions and decisions about our subscriptions. Otherwise it’s you that is engaging in unhealthy behavior and energy expenditure. Unless you can prove that something negative I or someone else shares on here is not true, how ‘bout you just do you and let me do me.

And actually, venting your frustrations among people that share your feelings and experiences is in fact a healthy behavior. Especially if like me, once you get it out you can let it go.

Isn’t it maddening? If you contact them about not receiving an email, or multiple emails that’s their response. It’s so typical based on my experiences with them over the many years I’ve been a subscriber for them to put the responsibility back on the you. They’re constantly making so many mistakes so any time there’s an opportunity to find a way to blame the customer they jump right on it.

I emailed them the same day I read the post on MSA about the foundation shade email we were all supposed to receive. I told them I hadn’t received it along with other important emails like the ones with product selections. After about a week I got a response where they gave me the same nonsense about the spam folder. I politely replied that I have known to check Spam for missing emails for many years now and that I wouldn’t waste my time or theirs if there was a chance that was the issue. It’s just amazing to me how often their first reaction to a problem is to not only blame the customer, but to completely ignore or disregard the possibility (more like FACT) that the problem may well be in their end. It’s such a bizarre way of doing business. “The customer is always right” is by no means always the case, but it is how most customer service representatives are trained to approach the situation. The other common response to receive from them is one where they just copy and paste certain portions of the FAQ section from their website. I assume they believe both of these tactics are to save time and answer as many customer emails as possible but that’s just not logical. Most people are going to respond to their insufficient reply and be even more upset thereby creating double the work. Just read the initial message carefully and respond appropriately and completely. It’s just not that complicated. Or at least it shouldn’t be.

Wow I read the same comments as you and yet I didn’t find them negative at all. People asking questions, sharing their experiences. Expressing their worry. Helping other people with advice. It’s funny how two people can look at the same thing and one see negativity and one see conversation from differing viewpoints.

Hi Bess, I wouldnt be surprised only a handful of us will get the Premium at the end. By promoting the Premium with the ND palette, their basic box subscription must have sky rocketed already (guess thats their whole point). Like Samantha mentioned below, BC can keep us waiting for a lonnnng time. Anyhow, we wont get charged until we are off the waitlist, so I am ok with that. And when Im tired of waiting, I will just cancel. Oh btw, I recently stumbled upon a youtuber (subbox lover or something) rating her boxes (she has tons, no idea how can they afford to). I find it a good way not to focus on items that we are less satisfied. In general, I got 3 out of 5. So not all bad after all. Of course it would be nice to get all my preferences in the boxes. And I never subscribed for a whole year, less repeats, less disappointment :).

Have fun with your subscriptions you all!!
Ps. Any Canadian BC subscribers here?

Is the 340$ combining the values of both the regular and premium (since you have to get both the first month) or is that the value of just the premium box alone?

since there’s a waitlist, there’s no guarantee that you will getting premium at all…so Boxy could technically keep you on the waitlist for months with hopes of eventually being upgraded. Not sure if I like that to be honest.

I see what you mean. In other words, if you have to resubscribe to Luxe because of the way they’ve insufficiently set it up on their end, there’s a chance you might end up waitlisted again. They still waitlist people for Luxe almost a year later so I’m pretty certain if everyone that chooses to keep Premium and give up the original sub gets automatically kicked off their Luxe subscription and has to resubscribe, that will be too many people at once. That’s definitely a major glitch and quite unfair (AGAIN.)

I know they’ve been saying for months they were going to fix the billing so that there’s only one charge for the Luxe months but they haven’t been able to do that. Maybe this issue is the holdup? They’re keeping it separate so that after they implement Premium you can remove the regular/original Boxycharm without removing the Luxe? It would be great if that’s what happens but I’m not too hopeful. I’ve been saying that a key area Boxy really needs to invest major money in is their IT staff and software/systems. I think they outgrew their current resources a long time ago. It’s caused pretty much every problem and broken promise they’ve made, from customers unfairly not getting the first BoxyLuxe to the over-a-year personalization delay. They have ineffective IT resources for nearly everything including the over-reliance on auto-generated responses from customer reps that fail to resolve the problem or sometimes even address the correct issue.

I’m excited about Premium, although not too much since I didn’t know sign ups were open until three hours after the announcement, but overall they probably should’ve revamped their systems to better and more completely manage their original and Luxe subscriptions first. That being said, their strategy to add yet another subscription despite the many kinks with the current ones worked better than they could’ve imagined after the epic Ipsy Ultimate fail. So many people including myself ran from Ipsy and back into Boxy’s tempting new Premium arms. 😄

I actually recieved the tarte palette, 6 items and the dose of color shadows. I was happily shocked. Hope they make it right for you.

I feel the same. I just got my October box. The Tarte palette was in there, but I only received 5 total items, no free gift for new subscription (and, of course, no eyeshadow palette). According to my box content list, I was supposed to receive a primer as the ‘free gift’ (their words). I’ve emailed and have yet to receive a reply. I don’t believe I can trust Boxycharm. Until they rectify my missing item, I can’t move forward with them.

I thought that too but when I signed up it indicated that you can just have premium and cancel the regular BoxyCharm so that you’re only getting one box at some point.

Wait what boxyskincare??? Is that a separate BC just for skincare ? Where do I sign up stat please

I think their posted facts are poorly written. It’s only for November that you have to sub to both boxes. You can cancel the regular box for December and going forward unless you want Luxe.

Yosef has said so many times in so many videos that after the first month paying for both boxes, you could cancel the basic box and keep the premium….like so many times. I dont think you are right.

More Boxycharm smoke and mirrors.

Pretty much no advantage. I don’t know why they didn’t just make the first list the waiting list and why they opened it up in the middle of a work day. I wasn’t able to check my phone until an hour after it opened. Goodness knows how many people signed up before me.

The advantage I believe was being notified when the waitlist was open via email.

Everyone is waitlisted. We wont know until the 1st of the month if we got it or not. Make sure you are subscribed to the newsletter as I received an email.

Everyone is waitlisted. Just like with the luxe they will start pulling people off the waitlist in the order they signed up on the first.

Good to know. Thanks for the info! Would love to at least get the first Premium box. But after that, I think $60 monthly is going to be a bit much for me.

Luxe is a “lifestyle box”, premium will be “beauty”. They haven’t really specified yet whether beauty will be just makeup or include skincare

Luxe is an upgrade to the regular box – it’s $50 every 3 months, but replaces the base box – you get 8-10 ish products. Premium is a separate box for $35 with 6 products, although starting out you have to add it in addition to the base box – total for both boxes is $60 and it’ll be 11 products.

Assuming the status is done the same as Luxe, it won’t change to active until they successfully bill you. So no one will know until you’re charged.

I’m pretty much doing the same thing as far as evaluating all the options. However, based on past experiences with Boxy, especially with the first BoxyLuxe, I’m not sure signing up for Premium today will even make much of a difference unless you signed up IMMEDIATELY following the announcement. Unfortunately I was a few hours behind so I’m definitely not getting my hopes up about making it off the waitlist the first month. Which would be such a bummer considering the only reason I jumped in without waiting to see what the first box looked like before subscribing was to get that Natasha Denona palette. I REALLY REALLY want that and it’s not often Boxy gives EVERYONE such a new and popular hero item in any given month. Oh well… I could end up being wrong about not getting off the waitlist for the first box. Here’s hoping! 🤞 🙏 ☘️