Luxor Box Subscription Updates
FYI – After the July 2019 box, Luxor box will be quarterly:
We have some exciting changes happening over the next few months, and we want you to be the first to know.
The first Luxor Box shipped in Spring 2015. In 2018 we implemented a plan to make your experience more streamlined and simplified, but we’ve identified some areas where we can still enhance the experience we provide, and that has us really excited about what we’re about to share!
Starting in summer 2019, Luxor Box will become a Quarterly Box.
That’s right! Luxor Box will ship every 3 months, with a total of four exclusive luxury boxes each year, starting July 2019. Our boxes will ship in July, October, January, and April.
Now that March boxes have shipped, the next box will be the July box. We are aware that some recurring members have already been charged for a May box. We will apply this payment to your July box. After that, the recurring payments will be set up on a new subscription system so you will not get billed again until it’s time for your October box.
Why the change?
We want to give each member the attention they deserve by providing a world-class experience combined with the most sought-after luxury goods we can provide.
More value for less money? Yes, please! The overall price you’ll pay over the course of your membership will actually decrease, but you’ll receive more value in each box you receive.
- If you have already been billed for the May box, we will apply that toward your July box (the first quarterly box).
- You have to wait a little bit longer between your boxes, but you get a lot more value!
- By June we will have a new subscription system set up that gives you a lot more flexibility and control over your account than Paypal does. Once it’s in place we’ll provide instructions for you to set up an account.
What to expect from us
As we work through this transition, here’s what you can expect from us:
- Full transparency. We will be clear with details regarding recurring billing and when you’ll be charged for your seasonal box. All of your financial data is secure through our payment processors.
- Clear communication. We’ll keep you updated on our progress, giving you a behind-the-scenes look at what we’re doing.
- Customer service. Our team is prepared to answer your questions and assist with any account changes you need to make.
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