Since we share a love of our little hobby, the surprise subscription boxes, we have a bond of sorts, I believe.
Because of this, I’d like to caution EVERYONE who subscribes to this box to 1) Notify them of your request to cancel the subscription as soon as you possibly can after receiving the last box.
2) Keep the cancellation email or emails you receive from them, because you may need them.
They billed me for 2 Winter boxes, and made me accept the 2 boxes, although it was a mistake on their part. I could see how it happened due to an email change at that time, and was giving benefit of doubt.
They really didn’t work with me regarding the double billing/ shipping, but when I did speak to the right after the holidays and asked that both the accounts be cancelled so I could comfortably start over close to the Spring box selling period, they charged me in January for one email’s box, which I had no time interval between phone call with CS and an email to possibly cancel. The charge was likely put through on the day I spoke with thiem in January.
I didn’t check my charges that closely on my CC statement, and didn’t find it until this week, when I received not one, but 2 shipping notices.
They had charged a second closed account for the Spring box.
I have all the emails, and I am taking this to the proper channels.
I do want to caution everyone about keeping your emails, and not doing anything important over their toll free phone number. If I didn’t care, I would not bring this to the group.
In closing, I have loved their products. I think the founder is likely a sharp and capable businesswoman who has no idea of what’s going on with the CS personnel.
I’ll never feel the same way about the box or the company because of the hassle and the way they called me a liar in emails.
I wish all of you better luck. The products are usually very nice.
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