Just got this email…🙈
Dear SugarBash Customer,
Happy Holidays! You may have noticed an email from Journeebox in your inbox recently regarding your Sugarbash/JourneeBox shipment.. For those who haven’t seen our previous emails, the holiday box was a collaboration with JourneeBox. While the holiday boxes were set to begin shipping on the 15th from JourneeBox, the fulfillment process is to print labels days before shipping, which is why your shipping date is showing December 11th. However, complications with switching carrier’s made the task unachievable. The shipping system used for previous boxes was USPS, and — with the holidays in full swing— making the switch to DHL and securing the pickup of the boxes took significantly longer than both JourneeBox and we ever expected.
Due to these unforeseen circumstances, the boxes are still unshippable. For that, we are incredibly sorry and hope to make it up to you. Both the Sugarbash and JourneeBox teams are doing everything we can to get the issues resolved and have these boxes to our customers as soon as possible — shipping to your home as early as this week. While we’re very apologetic for any inconvenience this may have caused; we would like to make amends by offering an additional $10 off of any Kevia purchase, including her jewelry, home and apparel lines — and, of course, JourneeBox. Use promo code “amends” to save on your purchase.
Moving forward, JourneeBox will be using only the DHL system and will not be affected by this sort of issue in the future. JourneeBox is incredibly dedicated to their customers, and future boxes won’t disappoint. In the meantime, we hope that the holiday box impresses you as much as it does us.
The Sugarbash Team