IF YOU HAVE SHIPPING PROBLEMS & IPSY SHIPS TO YOU VIA DHL:
I just finished an email session with ipsy abt this very subject. They were not very helpful, but keep reading bc i have an idea! Ipsy still ships with FedEx and via straight USPS but for some ppl, like me, they use DHL. I was told it’s bc of a combination of info that ipsy gathers that includes where we live, shipping times, customer satisfaction (that’s important. You’ll see why at the end) & shipping costs. What I found out though is that DHL is calling our bags delivered as soon as they hand them off from their primary delivery service. For example DHL got my bag on Oct 10th in North Carolina from Ipsy (same day the hurricane hit Florida so that wasn’t an issue) & dropped it off on Oct 16th at their main ecommerce center (like a big package sorting center) in western Texas and they called it “delivered”. That’s misleading AF to say it’s been delivered when DHL still has it in their building. USPS didn’t get it until Oct 20th at 4:30am & they somehow managed to deliver it to me that same day even though it was a Saturday. DHL said they gave it to another carrier on the 17th, but idk who that carrier was. I only know it wasn’t USPS.
My whole point here is that I emailed ipsy abt this. I told them (100% truthfully) that i have been having this problem since i was switched to DHL, that it’s crazy bc I live in Texas not across the country or in Hawaii or Alaska (and I feel super bad for those Ipsters that do!), that I know I’m not the only one and I know that bc I’ve been talking about this with other Ipsters online on sites like MSA, Reddit, Facebook, etc, that we all have the same issues and that the problems we have with delayed delivery from DHL is getting worse as our glam bags arrive later and later with each month that passes.
While ipsy wasn’t very helpful for me right now they did say 2 things that were hopeful.
1) input from customers letting them know stuff like this is what they rely on to male decisions. Otherwise they can only go by what the companies tell them, like when DHL said my bag was delivered on Oct 16th.
2) I’m getting an extra item next month for my troubles.
I’m thinking that if enough of us write in and complain about DHL, let ipsy know we are talking to one another, let them know we all know the others are getting a freebie for their trouble and that y’all each expect one too then maybe this will get some traction. If they have to give away several hundred freebies every month maybe they’ll fix the shipping. Anyway, hope this helps.
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