FYI – Luxor Box Billing Update – Action Required
FYI Luxor box has transitioned to a new website + payment processor, and you may need to update your account. (Thanks, Cathleen, for the heads up!)
I bolded the action item in this email from Luxor Box:
Hello Luxor Family!
The last few months have truly been a whirlwind and we so appreciate everyone’s patience with us as we’ve transitioned to a whole new website and payment processor. As most have already seen, we now have far more payment method flexibility, and everyone will have their own account to log into and manage. This will make everyone’s life easier in managing their own subscriptions and account information with us going forward.
With that said, there’s one, very important, final hurdle that we need everyone’s help with. In the process of migrating payment processors, we discovered that quite a few of you did not have payment methods stored within your accounts. This affects your subscription with us in two ways: #1 the migration process only ported over profiles with an active payment method on file and #2 our system processes the orders for each month we have a box going out based on a payment method stored. If there isn’t one attached to your account, there is nothing to be processed and your order will not go through. This is still the case even if you’re a GILT voucher holder and the “charge” that is pending is $0.00. Our system will still report back an “error in processing your payment” and we will not receive your order.
So in order to avoid any further issues with your subscriptions, we need each of you to head over to our site, www.luxorbox.com, and access your account. If your account is active, please ensure you have a current credit card on file and all of your profile information is current. If your account is not active, you’ll see an error when trying to log in, and all we need you to do is create a new account and add your payment information.
Over the coming weeks, we will be manually updating everyone’s subscription to reflect what they were pre-migration so rest assured your accounts will properly reflect your original subscription including the voucher period should you still have one. So if you log in and see a pending charge and you have a voucher that covers it, please do not worry as we’re re-subbing everyone and having to re-apply the codes as well.
We’d like to thank each of you for your patience and understanding with us as we’ve gone through the growing pains experienced this year. We know it’s been a trying experience, but we’re excited to share the great things we have in store for each of you and we’re thrilled to be on this journey with you all.
Please let us know if you have any questions!
All our best,
The Luxor Team
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