My Subscription Addiction
My Subscription Addiction
No results matched your query
Our reviewers research, test, and recommend the best subscriptions and products independently; click to learn more about our editorial guidelines. We may receive commissions on purchases made through links on our site.

Luxor Box Subscriptions On Sale at Gilt City! Over 50% Off!

Liz Cadman
ByLiz CadmanJun 28, 2018 | 306 comments

Luxor Box

Luxor Box
2.7 overall rating
86 Ratings | 8 Reviews

For the first time ever, Luxor Box is on sale at Gilt City – and the discount is incredible! You can get an annual subscription for $269! (Regularly $695 a year!) And you can use Gilt City coupon WELCOME20 to get an additional discount! UPDATE You can also try coupon SHOP20 or SHOP25 or coupon GIVE25 ($25 off orders of $75 or more) FYI – you may need to make a new Gilt City account to use any of thee coupons.

Click here to go to the Luxor Box Gilt City Sale page.

  • 1 Luxor Box: $55 (Regularly $139)
  • 3-Month Luxor Box subscription (2 boxes): $99 (Regularly $278)
  • 6-Month Luxor Box subscription (3 boxes): $149 (Regularly $447)
  • 12-Month Luxor Box subscription (6 boxes): $269 (Regularly $695)

Check out my Luxor box reviews to learn more about this box! (And check out the Luxor Box spoilers to see what’s coming in future boxes!)

Every-other-month, we curate a selection of high-end, luxurious spa products, top-shelf beauty products, jewelry, apparel, home accessories and unique treasures from around the world. Only full size products with a value of $250+ per delivery.
Liz Cadman
Liz Cadman
Liz is the founder of My Subscription Addiction. She's been hooked on subscription boxes since 2011 thanks to Birchbox, and she now subscribes to over 100 boxes. Her favorites include POPSUGAR Must Have, FabFitFun, and any box that features natural beauty products!

Liz Cadman
Liz Cadman
Liz is the founder of My Subscription Addiction. She's been hooked on subscription boxes since 2011 thanks to Birchbox, and she now subscribes to over 100 boxes. Her favorites include POPSUGAR Must Have, FabFitFun, and any box that features natural beauty products!
Join the Conversation

Please do not enter your email address in the Name field or in the comment content. Your email address will not be published. Required fields are marked *. Remember to post with kindness and respect. Comments with offensive language, cruelness to others, etc will not be approved. See our full comment policy here.

306 comments

Sobie

I went to find my voucher code and there is no record of it. I called them and they can’t find it. It sucks!! $99 down the drain!!

Becca S

Did you by any chance open a new account with a new email address, so that you could use a promo code? If the voucher isn’t in your email, I hope it’s in another email account of yours.

Madison

oh no no no. they tried this with me and I did the year. over $200! Fight tooth and nail and if that doesn’t work with either company because quite frankly both of their CS has been atrocious, dispute it with the bank. You didn’t pay $99 for a headache and piss poor service!

I’m in the same boat sister!

Cristina

They email you the voucher codes so you should still have your emails. Plus they warned us all to print of save our vouchers a long time ago so not sure how you can blame GILT for this….

Madison

I was refused a refund by a Guilt CS rep today. Has their staff changed with the owner change? Luxor and Gilt are both such a joke!

Cristina

What was the reason they gave? Many people on here did receive refunds maybe you should try again with a different person?

Madison

They didn’t give one! Just that the ball was in Luxorbox’s court now. I’ll try calling tomorrow.

Barbara

And just received this email from Luxor in response to my email inquiry over the weekend. I plan to see what happens and hope they work it out as promised.

Hi Barbara – thanks for reaching out! You’ve likely seen many updates on this via social media and we appreciate your patience with us as we launch this new chapter in our company. We are working around the clock with our tech team, Gilt, and our new payment processor to get this all straightened out. Rest assured, should you keep your voucher all will be fulfilled upon. Stay tuned for updates and we sincerely apologize for the inconvenience. We hope to see you as part of our community soon! 🙂

Anna

Omg that’s amusing “updates on social media” after they took their FB page down, removed messaging as an option. They’ve been not answering people’s questions for longer than the Gilt deal so SSDD.

Nicole

So I just saw this link posted by Luxor! It shows how to redeem gilt vouchers. I still cannot redeem mine because I purchased the “one time box” and see no option for that box (and receive an error message with my code for the 2 month plan).
Those who have ordered multiples of the plans might want to read this!

https://www.luxorbox.com/gilt-how-to

Cc

I couldn’t figure out how to correctly enter 6 months under their instructions (do I enter “3” or “6” or “1”?), so I emailed for clarification.

Madison

This is a cluster if I’ve ever seen one!!!

Claire

I waited patiently to give Luxor the benefit of the doubt but continued radio silence on social media and website led me to conclusion it’s better to be safe than sorry. I called gilt and they refunded on the spot. I paid with PayPal credit so I received my refund by the time I finished the phone call.

Barbara

Well Luxor’s website is still showing the every other month subscription and no new instructions or social media postings. I do follow them on Instagram and people are posting their frustrations under their photos but no reply. Facebook is still down. I am so upset because I wanted those darn boxes even if they started in September. So will call tomorrow Luxor after 9 am and see if I can get this mess resolved otherwise I’ll request a refund from Gilt. What a shame since they had all these new customers eager to try their business and they have handled it abysmally.

betty stone

I just contacted Gilt and was told Luxor is still having technical difficulties and we should be able to use vouchers in 24 to 48 hours. I may regret it but I will give them a few more days before asking for a refund.

Lena

Canceled through gilt city with ease! Would recommend all others to do so. Whether purposeful dishonesty or complete disorganization/poor management I don’t think this offer is worth the trouble.

Nicole

How did you cancel? I tried to email them, haven’t gotten an email back yet. This has been a total nightmare !

Maggie

Try using the live chat feature. It works best although my refund took ~5 days to process

Eileen

I’m okay with my subscription starting in September. I’m not sure if the subscription is set up correctly. The Luxor site shows the bi-monthly box. I entered my voucher number & it was accepted. I changed the number to 6 & the amount due is 0, but I’m not sure if that means 6 of one box or 6 different boxes. I also changed the number to 8, then 10, then 12, and my amount due still shows up as 0.

Lisa

That exact thing happened to me. I only bought the 3 month 2 box deal. I also changed the quantity to 2 and the amount due remained $0 then I also changed the quantity to 4 and the amount I owed went up but so did the discount to take me back to a $0 balance due. Then it went straight through PayPal and completed my transaction. So now it shows I’m getting a total of 6 September boxes. I’m so confused.

Cristina

Yeah, I thinking everyone should wait until they sort it out. The GILT coupon doesnt expire till September. It doesn’t make sense to put multiples of the month to month box, and it will probably be harder for them to sort that out since they already have shown they don’t know what they are doing.

Chris

Same here. I bought an annual membership and tried entering 6, 7, 8 boxes, “0” balance was due to me. I am also afraid I will be receiving 6 September boxes after redeeming the code. Thus, I didn’t continue to check out. Sigh….

Lia

I bought for 2 boxes for 3 months and entered 2 in the quantity – I am hoping I get September and November and not 2 September boxes. It was a good deal, but they should have been ready logistically prior to getting the deal out there. I sent an email and hoping to hear back from them. I have been watching this box forever but it was out of my comfort zone in terms of pricing – at $50/box – it was worth a shot. Not canceling just yet. Will give them a week to respond to my email. Keeping my fingers crossed.

Jazzy5

Has ANYONE been successful with submitting their GILT code for a 1 (ONE) box purchase? I have attempted to use the link that stated to click if you purchased from gilt and added one box for the $139.00 but my code isn’t working! If you were able to redeem your one box code, please let me know and HOW? Please and thank you….

missann

I could tell right away this was going to become a major problem so I contacted gilt the day after i ordered a 3 month and they emailed back by the nexy morning saying that they have already voided my voucher and a refund was in the works. that is what I requested and I received my refund in my bank within 2 days So I think Gilt did an excellent job for me. I do believe the guilt for this problem is with Luxor not Gilt

Lena

Wow this company and deal is super scammy/shady. I facebook messaged them an hour ago inquiring how to redeem multiple boxes (since on the website you can only choose the quantity of boxes for a bimonthly subscription – it was unclear if changing the quantity would refer to multiple months in a single subscription or if I would receive 2 boxes for a single month). Within an hour their entire facebook page was either deleted or the page blocked me personally.

Jn

I had the same question about the quantity of the boxes. I wish they would just answer that question. So many people are unclear it would only take only one second to answer and clear that up. My husband said to make sure I am not ordering multiple subscriptions since Luxor say they do not offer refunds. I think I am just going to wait a day or two and see if there are any answers before I redeem my voucher.

ELJP

I agree. Tried to redeem my 2 box voucher and was stupid enough to enter credit card info as some one else commented that they did and then voucher worked. No place to enter voucher code and was immediately charged $278 for 2 of the so called “SOLD OUT JULY BOXES.” What a scam!

Nicole

Ugh! Same thing happened to me! Charged for the one box but didn’t take my code, I should never have purchased the gilt deal. I don’t know if this will ever be resolved. Now I may have to involve my bank.

Ashley

Same thing happened to me and I was charged I emailed luxorbox and haven’t heard anything so I was charged and still haven’t used my code Will this get resolved liz

Becca S

Their page is down. It could be because someone reported them to Facebook, and not something that Luxor did.

Barbara

Yes ! this happened to me after I posted on their wall along with other irate voucher purchasers and sent them a message. This is just getting stranger and stranger..

Lena

It’s crazy! I was totally polite/non-irate and only inquired as to how to redeem it properly. I’m definitely contacting gilt city to get a refund. There’s no way this company deserves anyone’s business, no matter how “good a deal” this is.

Cindy

Has anyone tried redeeming for the annual? I purchased for the annual, however on their web site it directs you to “click here if you purchased at Gilt” This takes you to a page that only has the one box option. I’m confused :/

Michelle

I purchased the 6 month gift card. I went thru the “click here if you purchased at Gilt” and ordered the one box three times. The gift card worked for this. Hopefully it will be the 6 month and not 3 of the same box! I emailed them to confirm. I wanted to get it ordered quickly as it said supplies limited. I did have to enter my credit card but then was able to delete it from my profile after I ordered and it appear to credit from the gift card.

ME

Thanks for the update. I followed the same process, I ordered 3 boxes, added code it brought it to $0 but did have to put in a credit card. The odd thing is that when I went to the “payment calendar” it only had the September box reflected. Hopefully the boxes will be worth the hassle. I contemplated cancelling but honestly thought it would be just as difficult.

Kc

I emailed them since there isn’t an annual renewal spot. Waiting for a response.

Carol

Consistent to issues all others are having today. Although there is a “redeem your code here” link – it does not work… I purchased a one year subscription voucher and have not been able to redeem. I certainly do not want to put my credit card information in the Luxor site – as that is not part of the Gilt City deal…… There is no requirement according to the Gilt offer to purchase any other boxes from Luxor. Can’t believe with all this time that they were not able to get their website issues corrected. And still… no apologies via any form of social media from Luxor.

Liz – have you been in contact with Luxor and been able to get any response????

Julie

In theory the Gilt City deal said that shipping and taxes were not included so Luxor could charge for both and you would have to enter your credit card info for that. And as seems to be the case what they offer full price paying customers and the rules for gilt city vouchers are different so they could tack on tax plus shipping even if shipping is included for their normal box.

Liz Cadman

Sorry, I just reached out. I’ll do a post when I hear back.

Kc

I believe they addressed some of the issues on fb?

Anna

Except their FB is gone now.

Here’s what they posted though:

https://www.facebook.com/LuxorBox/
What a truly exciting couple of days! We’re thrilled to see so many new members and are unbelievably excited to have all of you as a part of our ever-expanding community.

Please allow us to address the issues surround the Gilt promotion. There was a massive miscommunication with Gilt and the expectations of the offer being extended. From the beginning we had always intended on having each of our new members resulting from the Gilt promotion begin with us in September because we could not foresee how many of you would become part of our community.

So, to be safe and ensure that all our featured brands would have enough time to meet the demand, we had September’s Box earmarked for this sale. Due to the sheer quality of the products we feature, we are unfortunately limited by the production times given to us by each brand we feature in our boxes, and for July, there was simply not going to be enough time to prep each of them.

We understand this should have be relayed via Gilt’s website and it was not our intent to cause such confusion, but we sincerely apologize for this unfortunate miscommunication. We pride ourselves on our customer satisfaction here at Luxor Box, and our number one concern is ensuring that all our members are happy. So in keeping with our timeline for each month a box goes out and to avoid any further issues or confusion, all vouchers will be redeemable on the 7th for inclusion in September’s Box.

We want to thank you all for your understanding and patience with us and we launch our new website and all the new initiatives we have coming your way.

We hope each of you enjoy the surprises to come and we thoroughly look forward to beginning this new chapter in our journey together!

Barbara

I saw they posted on Facebook but now when I went to send them a message via Facebook I cannot find them and I am receiving a message saying the site is not available right now. I went back to Luxor and the only way to redeem the voucher is month to month. Some people have been adding how many months they purchased and it is going through. I did try adding how many months I purchased and the voucher worked but this is to me is an error. I did not purchase a month to month subscription but a yearly subscription voucher. I am worried they will send me multiple boxes all at once. This is just a disaster…

Carol

Unfortunately they did not acknowledge any share of responsibility in the issues. They placed blame on Gilt. And…. the Gilt offer was up for plenty of time – did Luxor not even look at the offer if a correction needed to be made for the “massive miscommunication”? You would certainly think since this was the first time they placed an offer via Gilt that they would have reviewed! And… they have not addressed the issues – both from July 2nd continuing thru today – on redeeming the codes. I fully understand that mistakes can occur…. but then you correct asap. Ah well – sunny day – time to be outside!!!!!

Claire

Anyone have an update on this. I bought the annual sub and I have been patiently waiting for everything to sort out. I tried using it today, but the only way to use it is by selecting one box rather than the annual, so like an earlier remark made, I am afraid I will lose my other boxes by selecting this option. I don’t see any updates on the site with instructions on what to do so was wondering if anyone had managed to do anything with one of the longer subscriptions, or only the one box sub?

Lori

I’m having the same problem. I’ve reached out to cs but I haven’t heard anything. I’ve been wanting a Luxor sub for awhile now, but I’m not sure that it’s worth all of this hassle. They willingly did this deal with Gilt and they only offered so many of each subscription so they knew what they were getting into. Their lack of preparedness and blaming everything on Gilt (who responded immediately to my questions) is frustrating.

ME

Was anyone that purchased the 6-month subscription able to redeem? It looks like the only option is box to box. My voucher worked for that but I’m afraid I will only get 1 box instead of the 3 so I didn’t complete the transaction.

Lynn

Wasn’t sure whose comment to respond to. I got the one year. The only option I saw on the section for redeeming the gilt coupons was single boxes. I did put in six. I put in the code, and it credited me and brought the total to zero. Yet I still had to put in my payment method to submit the subscription. I got a confirmation that zero was being charged – BUT my account shows I will be charged $0 in September – for six September boxes, not six boxes over a year. Seeing the mess here, I’m not going to bother to contact them until they seem to have found a solution.

Nicole

I only purchased the one box and my code is not working 😩

jazzy5

Same here I purchase one box and the code isn’t working using the link that gilt provided via the annual box option; I attempted to enter the code using single box option as well as the link and the Luxor beauty box website isn’t recognizing my GILT code as well! This is so frustrating; I’m so glad that I purchase only one box! After that gilt night mare with POPsugar and the peachy box codes; didn’t want to risk too much! Please let me know if anyone was able to do a one box purchase? Using the Gilt code?

Danielle

For anyone that was able to get through this morning , did you have to put your credit card info ? My voucher goes through but now it won’t let me proceed unless I put my credit card info in.

Autumn

I bought a one year subscription. It says that the promo code is valid, but not for what I selected. There are only so many options to try, and nothing worked. However, when I tried to “contact us,” the red message appeared on that page. So, I guess I will just try again later today.

Lisa

Not only am I getting the same notice about my annual voucher not valid for the plan, my current account which has two boxes remaining I cannot enter as it states that the account does not exist. This is very concerning…

Barbara

I swear this is beyond frustrating ! This morning I received the following 2 error messages when trying to redeem my yearly subscription. First voucher not valid ! Then when I tried again my voucher is valid but not for the plan I chose ?? I will keep trying and will email Luxor. I want my boxes so why have they made this so incredibly hard ?

Barbara

So checked again and when I try a year subscription it isn’t valid but there is a message that says “if you have purchased from gilt.com please redeem your code here”. When I click here if takes me to a recurring every other month subscription $139 and asks for a credit card. My voucher works but I did “not” purchase a recurring subscription but a yearly subscription paid in full with a value of $269. I am scared I will lose my yearly voucher and they will start charging my credit card. This is beyond ridiculous at this point. I am waiting for a reply from my prior email and will call on Monday morning if this isn’t resolved by then.

Barbara

I will say there was no red message when I tried to place my order which is the first thing I checked this morning. But when I sent Luxor an email through their website the red message did appear. I get the feeling they still do not have this in order. I sent them an email via Facebook as well. If no response I will be calling them Monday morning. I wonder if it’s the yearly subscriptions since someone posted they were able to redeem their one box. Keeping my fingers crossed but they really have handled this promotion abysmally.

Tita

How do you use the 6 month subscription voucher? I don’t see that as an option.

Marian

I was able to successfully enter the order with my voucher this morning. This is such a good deal that it’s probably worth the trouble.

Nicole

How??? I still haven’t can’t 🙁

Barbara

Me either 🙁

Nicole

I should have also mentioned that I purchased just one box and it still has the red print about not being able to purchase until today, 7/7. I noticed the other boxes no longer have this red print above them. I hope this is resolved soon so I can redeem my box 🙁

Angelica

I received an email from Gilt saying I need to redeem this voucher by the 8th and if I don’t I will no longer have access to it. I find this very strange and wanted to know if anyone else got this as well. I am brand new to Luxor Box and I am feeling rather nervous now about all of this. Thanks

Jennifer

Reread your email. What you’re sayIng here and what the email actually said are very different.

Angelica

Actually, Jennifer, I did read the email and I contacted Gilt. A few issues have made me concerned. First, if I was able to use the voucher past the date of the 8th. When I spoke to Gilt the first rep was unsure if I would be as they were told the vouchers needed to be used by the 2nd. My other concern is if the website is not updated by then….will I still be able to input the voucher code. Furthermore, I was under the impression I could sit on the voucher until September and then claim it if I wanted to. So instead of starting with the September box, I may start with a later box. That is not the case. I must, in fact, use it and start with the September box. I don’t feel that was clear when I made the purchase.

Cristina

Someone posted the actual email a little while ago it’s from GILT and you don’t have to redeem it before the 8th, just make sure you save or print your confirmation email with the voucher because you won’t be able to find it online after they change their database over. It doesn’t have anything to do with Luxor. I have been using GILT for a long time and they have always had great customer service I hope that doesn’t change now that they have been bought.

Tlc

👉PRINT/SCREENSHOT YOUR VOUCHERS 👈

GILT was sold to Rue LaLa and it appears changes are moving quickly and An email was sent out to print all outstanding vouchers by noon JULY 8.

Here’s the message:

If you have any unused vouchers, we encourage you to print or download a copy before 11:59 PM ET on July 8, 2018. You can do this by simply logging in to your Gilt City account, or referring to the email that was sent to you when you purchased the offer.

When you log in to your account on GiltCity.com after July 8, you will no longer be able to view your purchased vouchers due to system changes. In the meantime, please refer to your confirmation email to redeem offers purchased after this date. We apologize for any inconvenience this may cause.

B

I’m so happy hold refunded me, because I fully expect there to be a big charge for shipping and taxes. As stated on the voucher they’re not included so hopefully you Luxor defenders won’t be disappointed!

Jennifer

Shipping is included, so no additional charges for that.

B

Gilt! Not hold haha

You Might Also Like

Join CURATEUR For a Discounted Price!
Join CURATEUR For a Discounted Price!
July 16, 2021
FabFitFun Fall 2021 Box – Customization 3 Spoilers
FabFitFun Fall 2021 Box – Customization 3 Spoilers
July 22, 2021
JourneeBox Subscription Review – Summer 2021 Editor’s Box
JourneeBox Subscription Review – Summer 2021 Editor’s Box
July 27, 2021
BeautyFix – Addressing CX Issues
BeautyFix – Addressing CX Issues
July 16, 2021
Our reviewers research, test, and recommend the best subscriptions and products independently; click to learn more about our editorial guidelines. We may receive commissions on purchases made through links on our site.