The Tribe CEO posted an official statement about this concern on the Tribe Beauty Box Lovers Facebook page yesterday, but it’s buried in a comment to someone else’s post about it. Here is what she wrote so you don’t have to dig around Facebook for it:
“Hi there,
Thanks for your post.
From the beginning I’ve always told everyone who inquired, as well as in my Facebook lives about the source of the products. This is never something I have not freely spoken about because transparency and honesty have always been the pillars of this company.
As any business, you have to be really big with huge numbers for the biggest brands to start giving you products. However, these brands never sell out of their manufacturing and often give overstock to suppliers and wholesalers.
These people are easier to purchase from, even if they are purchased by Tribe at a much higher price than the brand would have. These same wholesalers sometimes sell to people who sell products on eBay for example. The strategy behind it is to keep giving you the items I envision I would have given you in a year but from the start, and grow so big to get items directly. The majority of the box, because Tribe has grown so big comes directly from brands with the exception of 1 or MAYBE 2.
I just want to ensure you and everyone that there is no way I would willingly put a fake product in the box. It took me months to get these connections and I would never ever willingly put anyone’s health at risk. I know what is in counterfeit products and for someone who loves make up so much, I would never willingly do that.
I come on here live, I use my real name on here and talk to you guys. I’ve called some of you personally, you have my phone number, I would never do all that if I was sending you products that are counterfeit, knowing the repercussions very very well.
As a small business, a lot of doubts come up and I try my best to address every single one of them but I can ensure you that this is one I will stay on top of. There’s a difference between having a doubt and being defamatory and as someone who stands strong behind her brand, I will do everything to pursue these things that can ruin a business.
This is the official statement regarding this issue, and I’ll be turning off comments as the issue has been addressed. Please email [email protected] for any questions regarding this and [email protected] about anything else.
Thank you 🙂”
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