POPSUGAR Must Have Coupon – Save $10 Off the Fall Box!

I wanted a larger reyobe because I like it to wrap around with extra room.. However, when I went to choose my size, they only had the next size down and then smaller.. THEN I find out they got more of the larger size in but only sent them to people who complained.. I chose the next size down because in previous experience, they ran out and too bad so sad.. Nothing they will do for you.. THIS time they ordered more.. So I contacted them about it and ask why they didn’t send a notice out that they were getting more product so I could have changed it before it was sent? They sent basically the same email to me and said they would try to find the size I want.. I had to pay to send it back but had they told everyone that the sizes would be replenished this would not have happened.. I had to pay 6.50 to send it back so my box cost me 86.00 + for my box.. NOT fair.. I am canceling and sticking with FabFitFun. I loved it better when they had the MONTHLY box! It was affordable.. even though you are actually paying more, you get more product in the long run.. Plus the first seasonal box I thought had more fillers then ever!!!

I emailed pop sugar and even though this post as well as their website indicate a “fall box preorder ” they cannot guarantee you will NOT get the summer box. They replied saying that anyone who subscribes now may be “promoted” to the summer box . and they can’t prevent that from happening. 🙁 Maybe this post needs to updated to say that the first box may end up the summer box .

their reply :
HI Karen,

Thanks for reaching out!

Please know that all new subscriptions are auto enrolled in the wait list, and if an earlier box becomes available, you’ll be sent that box. Unfortunately, we cannot confirm that your new subscription will for sure be for the Fall as you could be promoted to receive the Summer box via the wait list.

Ann P.

I would say “buyer beware” if the summer box is not what you want – they have suddenly found more after being out for months – this coupon will get you the summer box!!!! 😕😕😕

Looks like my first comment didn’t post so I’m reposting. I’d leave it on the forum, but it’s down and people really need to know how they treat their long term customers who are paying $80+(w tax) for a box. Reply shows first, then my query, because I didn’t want to alter or exaggerate. This is after at least 6, SIX, polite emails for help:

Hi Taren,

Thanks for reaching out. We’re sorry that you received the wrong sized robe, however we’ll allow you to make an exchange. Please send the robe you received to the following address:

PopSugar Inc.
6600 Sillaci Way
Gilroy, CA 95020
Once it’s on the way, provide us with a tracking number and we will send out the correct size for you. We appreciate your cooperation.

Cheers,

Ann P.

Have more questions? Check out our FAQs

Taren, May 15, 11:00 PM PDT:
Hello, I still have my unopened robe, that was sent in the wrong size. I also have my correspondence where I tried to order the small in plenty of time. I simply want to exchange my XL (unopened, etc.) for a small. Please help. Thank you.

So, basically they are making me pay to send it back, send them tracking, then HOPE they send the correct one, although it was their mistake to begin with! Very poor service in my opinion.

I would post this on the forum, but it is down. This is at least my 6th email to them. Everyone keeps bragging about their CS, and I have been with them at least 6 years, and this is a terrible way to treat people when it was they who messed up:

Hi Taren,

Thanks for reaching out. We’re sorry that you received the wrong sized robe, however we’ll allow you to make an exchange. Please send the robe you received to the following address:

PopSugar Inc.
6600 Sillaci Way
Gilroy, CA 95020
Once it’s on the way, provide us with a tracking number and we will send out the correct size for you. We appreciate your cooperation.

Cheers,

Ann P.

Have more questions? Check out our FAQs

Taren, May 15, 11:00 PM PDT:
Hello, I still have my unopened robe, that was sent in the wrong size. I also have my correspondence where I tried to order the small in plenty of time. I simply want to exchange my XL (unopened, etc.) for a small. Please help. Thank you.

This is after NO help from previous emails, and I am on my own to pay for shipping and contacting them with tracking. Rather than them sending a return label, etc. It’s THEIR fault, and at this price point this is the best they can do for a long standing customer?! Wow.

Their website says preorder your summer box which makes me think they had a bunch of cancellations. Not sure if ppl sign up with this code that they’d be getting the fall box if their website still says preorder your summer box.

After washing my robe, it appears to have shrunk a bit. I confess I did not read a tag as to washing instructions.

My suggestion would be if you don’t want your robe to shrink, hand wash it and if you want to shrink it, throw it in the washer 😀. I still love the softness of the Jersey robe!!

When I saw the spoilers for this box I was not happy. After receiving it, my opinion changed. Granted, there is zero wow factor to this box…I mean, zero. At least for me. Within a day I was falling in love with Sunday Riley, wrapped in a very soft robe, becoming a lip gloss addict, using watermelon water flavor packets, and loving the box on my vanity for cotton balls. The soap is in full use. Anti bacterial in my bag. Razor will be heading to Cuba with me on Friday. So-my summation of the box is, it’s not exciting but it’s actually pretty darn useful. I also find summer boxes to be the most underwhelming, so fall will be the true test of this box IMO. Here’s hoping for better spoilers next round.

I am really happy with my box. I have no problem waiting for the robe even though I also picked my size asap. Not a biggie.

Very tempting

This is the first time (in over 4+ years of subscribing) that I would tell anyone considering this box NOT to get it. POPSUGAR had months and months to plan the Summer Box. What we received was poorly conceived in value and concept. And they lied to me and countless others that ordered a size XXL robe. Many of us opened the box to find that there was no robe. However, there was a note saying that since we picked in the 2nd round, we have to wait until sometime in June to get ours. Well … we picked within the first day, some within hours of receiving the email telling us to do so. I was willing (but still upset) to accept the fact that thIs was a quirk that just happened to me. Upon contacting POPSUGAR, they stated that it was a warehouse mistake. Yet, upon reading the comments from the reviews, it wasn’t just me. They lied to us when they placed that note in the box instead of a robe. It was an out and out lie. I think we deserve better than that as customers, loyal of old, or new. 🤷🏼‍♀️

This is a $50 box at best.. not going there again. Totally disenchanted with PSMH.. they lost it

Was that the summer or spring box? The pamphlet said spring?

As soon as I saw full spoilers for the summer box, I cancelled my subscription. I haven’t even gotten my box yet and I’m not excited about it at all. Maybe at $50 I’d be willing to stick around but I’m not here for a $75 quarterly box ($81 after tax in my state) that I like less than FabFitFun, which is $25 cheaper.

I pretty much only kept the lipgloss and shell box. To me that’s not worth the $80ish I paid. Maybe at $49 they’d get more ppl interested.

Wow, people are harsh! I liked their summer box.

HAHA!!! Damage control at its finest. It’s just a reminder to me to cancel. #terribad

After seeing the items in their last box, i’m not getting this one unless they show some good spoilers.

Here’s an idea…what if a sub box offered $10 off to current members to stay subscribed? As it is what’s the motivation not to cancel since the company obviously thinks it’s initial offering of $75 is too expensive. I’m off to cancel…I’m not going to be the sucker that pays $75 for a $65 box.