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At My Subscription Addiction, we believe in better living through subscriptions. We help readers discover new and exciting products and services that will help deliver the best version of their lives.
At My Subscription Addiction, we believe in better living through subscriptions. We help readers discover new and exciting products and services that will help deliver the best version of their lives.
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Their website and customer service is horrible! I would never waste my time on buying a product directly from Too Faced. It’s been a week and I still haven’t received a tracking number. I had to pay for shipping by now I should have a tracking number. Calling their customer service you wait for a long time for them to tell you the same thing. Just not worth it!
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Daisy
I received my box days ago . You definitely should have heard something by now . I would contact my cc company to try to stop payment . My order was shipped the day after I placed it
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MzBev
I had ordered about 10-15 minutes before MSA posted about it. Got the shipped email today! Wow! Excited to get it so quickly! Tracking shows Monday delivery!
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torres_alexia
What items are there going to be in the bag? the same ones as the other mystery bundle?
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Trisha
For $20 this was an awesome deal! I’ve gotten 1other mystery box in the past & it was fab.
I wanted their new unicorn bronzer and checked out the sale page and WOW, didn’t expect to see this was available.
I had no website problems, but I was online in the middle of the night!
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Camille
Their website is terrible. I’ve had numerous issues with ordering before. I wont order from them anymore and I will be removing myself from their text and email notifications for sales and new releases. I think I will stick with other more reliable brands.
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Cindy
I feel the same way about their web site format, for myself it’s not very user friendly.
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Jen
I agree! I will never deal with too faced again! After calling them and being on hold for a half hour they gave me zero resolutions and refused to take a phone order and their website was never fixed even though it’s a day later and they never emailed me back. They need to get their act together.
Tonya
I got my confirmation immediately after purchasing. I think they must have sold out quickly. I did order an extra so if the items are the same in both boxes I may sell one of them. Let me know if you are interested.
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Amanda
I was too slow! I would buy your extra if you get one.
Just email me vegmom28 at gmail
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Shannon
ARGHHH!!! I *just* missed it! Had it in my bag, waited to get home for my credit card, and *poof*! 😭 😭 😭 😭 😭 😭
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Redhed36
Sold out! 🙁
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Taren
Yup. I keep checking but it’s been sold out for a while! Bummed!
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Lee Ann
It told me my email address wasn’t valid and I couldn’t place an order. If anyone has an extra they don’t want please let me know.
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Iggy'sRock
sold out
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Lee Ann
Sounds about right. If anyone has an extra they don’t want please let me know.
Lee Ann
Nevermind. I got an order placed but received no confirmation.
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Taren
Darn! Says it’s not available!
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Laura
I had it in my cart but now it says it’s not available. 3:20 PNW time
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Beccah
That’s weird. It says it’s available for me. I just bought one
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Taren
I need to figure out what I’m doing wrong then!
Angie
I had an issue buying when I went to check out my order but as soon as I chose PayPal ,it wouldn’t let me place it yet again! So I refreshed the page and sure enough all the info was up again and I was able to place the order and I bought only 1 and had no issues after that! I got a order number and everything so I’m happy to not have as much grief .
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Nan
Now says currently not available.
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Jen
I was on hold for 30 minutes only to be told there is nothing they can do to help, won’t take phone orders, and the site will eventually be working again. It’s a bit frustrating but I wanted to let others know so you don’t try calling. Not sure if I’m going to try to buy their make up after all since the customer service wasn’t good.
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Charity
Thank you! I was on hold for 25 min and ran out to get the mail during that time and of course that is when someone answered! I called again and was on hold until I saw your post. I didn’t know they don’t take phone orders. Thanks again for posting! It saved me a lot of time.
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Jen
I’m so thankful it saved you some time and frustration. I was so surprised that I cannot but their product and it really turned me off to them. I tried using a credit card instead and it said the mystery box was available but then refused the payment. Someone else had their email refused. I hope this isn’t their normal etiquette and maybe they’ll improve in the future but for now I’m sad I couldn’t buy from them BUT maybe it’s better that way.
Kalyn
I ordered but after I didn’t any type of confirmation, I don’t want to miss it but I don’t want to order two. Did anyone else not get confirmation of their order
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Lee Ann
I didn’t either.
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Andi
I didn’t either, no charge on my credit card either and now it says sold out.
Frances
Did anyone else have any glitches while placing an order? I never got a confirmation that the order was placed so I tried again and now think I may have duplicated my order. Arrrrg…….
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Danielle
The same thing happened to me. Each time after placing the order it sent me back to my cart and the “estimated total” had changed to full prices. But it did change back to the correct total when I tried placing my order a second time. No email confirmations, no pending charges on my cc, and no record of any orders on my too faced account page. Typed all this up in a message to customer service on their site and it wouldn’t go through. I think their whole site is messed up. Heck, they’re probably already sold out of the mystery bags knowing my luck.
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Jenna
I’ve been on hold for 20 minutes trying to speak w customer service 🙁 hope they can do an old fashioned phone order lol. Too bad I really wanted these items.
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Frances
I was on hold for about 20-30 minutes before I got a hold of someone on the phone. Good luck. I suspect that none of our orders went through for those of us who never received an email confirmation.
Bonny Adams
I went through payment process then it went to a page where total was over 40.00. I didn’t hit the payment bar…but no confirmation on the first one😕
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Sheila
Same thing happened to me… maybe its a sign for me, I really don’t need this:)
Misty
Yes! I have been having trouble as well. After clicking “Place order” it loads back to my cart. . . I sent them an email. Maybe they will get it fixed! *fingers crossed!* <3 🙂
Suzy St John
I think I bought like eight of them, but my account shows no order history, and it never left my bag. I am on the phone with customer service (again, been disconnected twice), waiting. I will update when I find out if the transactions went through or not.
Frances
Mine did something weird like that too. It doubled up the Total amount after I hit the place order button. I’ve been trying to reach their CS but no luck yet. 🙁
ssk7783
FYI, shipping is free if you buy a better than sex product but the lowest priced item I saw was $10.
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Lisa
This is the 2017 box if it was new it would be a 2018 mystery box so yes you are going to get same items. The box is only released once a year around Cyber Monday so what you see if what you get. I watched a few unboxing and everyone got same things same color.
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Heather K
Yeah, I would want to think that also, but it did sell out rather quickly so maybe this one is similar, (same basic items) but in different colors. They do still have all of the same items in the clearance section, even in the same colors so who knows…
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Toni
I grabbed one , I already own the p&j palette but I’ve got two granddaughters with birthdays coming up so it’s a win for me since I’ve never been able to grab one before
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Heather K
@Liz, is this the 2017 mystery bag or a new mystery bag with different items? I ordered 2 of them thinking it was a new mystery bag, but now I’m not so sure. I already got one of the mystery bags when they came out originally. I would be ok with any of their clearance items being in it, just maybe in different colors that the first mystery bag was in.
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Amanda
If you end up with a bag you don’t want I’d be happy to buy 1 from you. I only want to get one if it’s the 2017 bag, since I know I will like everything in it.
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Katy
I’m deciding. Their site is also having a 70% off clearance sale as well. And there is some good stuff for nice prices.
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Taren
What was 70% off? I just scoured the site after I read your post and the sale section didn’t have one single item that was 70% off….
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MzBev
I hope it is the 2017 bag with the PB&J palette! I’ve wanted that but not enough to spend all that money on it. I loved their shadows, so far!
I bought 1 of these and am pretty excited to get it! Great price! (even with the $5 shipping)
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Sara
Hmmmm I like 2017’s for the palette only not a fan of the rest of the stuff, but hated the 2016 mystery bag and the ensuing disaster that followed it.
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Candace
Cyber Monday 2017 bag. They have it discounted from $39.00.
Is it just me or is Too Faced overhyped and overpriced? Their shadows are so hit and miss, even within a palette. Sweet Peach Glow was basically a useless joke and it gets the distinction of being the only makeup I’ve ever returned for a refund. I was so excited for that palette too.
Their foundations are ok, but nothing to write home about. The Born This Way powder is great, the melted matte lippies are nice and the Better Than Sex mascara is decent. Other than that I can’t say I’ve really loved anything else Ive ever gotten from them. They do, however have the cutest packaging in the business.
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Helen
Do they make glitter lip gloss? 😉
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Maggie v
Scarred me for life. No mystery boxes for MEEEEEE!! Haha!
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Jules
NO THANK GOD! I mean I’m all here for glitter….but I wasn’t too thrilled to get that much lip gloss.
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Leah
Oh please. Oh please not again.
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Leah
I accidently got 3 apparently. Do they vary does anyone know?
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ssk7783
Leah, if you get three black perfect eyes eyeliners you want rid of, I’m your girl. Hit me up on the forum or swaps. 😉
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Leah
I get it Friday! Those are pencils right? I don’t use pencil eye liners like… Period. If I get em you got dibs!
Jules
From what I’ve seen in the reviews on the site and here, the bags seem to be all the same or at least very similar but might vary in color. If you end up not liking it, it should be easy to trade on here or sell on ebay.
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Rhenn Rainbow
Woohoo, thanks! I snagged two. I don’t care what year it is, it’s a great deal!!
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Our reviewers research, test, and recommend the best subscriptions and products independently; click to learn more about our editorial guidelines. We may receive commissions on purchases made through links on our site.
Please do not enter your email address in the Name field or in the comment content. Your email address will not be published. Required fields are marked *. Remember to post with kindness and respect. Comments with offensive language, cruelness to others, etc will not be approved. See our full comment policy here.