Rachel Zoe Box of Style Spring 2018 Add-Ons Available Now for all Subscribers!

Ok guys! To follow up on the cancellation situation. I received two emails today, both assuring me I was cancelled and not charged for Spring. After emailing a few times they DID fix it. I wanted to be as fair as possible after voicing my concerns. I have certainly loved my run with BOS, and maybe we elll meet again. For now, I’m turning it over to all the beautiful ladies far more adventurous and glamorous than I xoxo

I saw these items Feb 13 at a Rachel Zoe event and am looking forward to most of them. I probably won’t wear the duster, but wonder if my 20 yr old daughter might. The sunglasses are fantastic and I suspect she will steal those too. My daughter is very fair (like Rachel Zoe) and she would look spectacular in both. I didn’t get to try out the toner & lip cream, but I am interested. Someone asked if the toner was used as a make-up setting spray – and she seems to say she’d use it after applying make-up as well. The headwrap/choker is sparklier than the picture – more dressy than I anticipated.
I did talk to another staff member about the late arrival of the winter box. No explanation was given, but it was clear that from their end it was a disaster that should not happen again. That same staff member is working on the summer box and is very excited about its contents ( That was the previous box that got me to subscribe). No hints were given and I’m very curious. . .

Has anyone had issues even getting on the site? All of these cancellation horror stories made me nervous and I want to possibly cancel my sub after this box, but I can’t get anywhere on the Box Of Style site. Is it just me?

Wow! These comments are exactly what I need before jumping into any box. Never got this box and wouldn’t now for sure. Thanks ladies for cluing me into what a scam this sub is.

This box is so much fun and actually caused me to subscribe to BoS!

Except they don’t want my subscription. I have tried subscribing 3x, each time getting an error message on the website, but it shows as pending (I have since received 3 cancellation emails).

I do have to say, I have had a really great customer service experience with them. The first time I emailed, I got a response within a few hours, and was able to go back and forth with a real person, who was sending me screenshots of what the website *should* look like. But, after three tries, on different browsers/mobile, and your website STILL doesn’t work for me, I think that is the Sub Box Gods telling me that I don’t need to spend $100 on one box, and maybe I should give FFF another shot.

[Box of Style, if you are lurking here, tell mgmt that whoever “James” is via customer service email is awesome and helpful and deserves a bonus]

Also, I can’t wait for these to ship because I am FOR SURE finding myself a Golden Girl’s Palm Duster on eBay. *swoon*

Ok I tried to get add ons….. three are listed… no earrings any longer? Is everything sold out?

I sent a cancellation request last Friday, and I have had an email back yesterday saying that my subscription is cancelled and I will not be billed for the Spring box. I just checked my subscription on the BOS website, it is showing as “on hold”. There has been no charge against my credit card for the Spring box. So I think everything is good here.

I have not had a problem getting a response when I have used the ’email us’ link at the bottom of the web page, usually I get a detailed response within a few days.

The shipping notice for my Winter box, which I only ordered on 8 Jan, was only provided on Tuesday, but I accepted that with the vagaries of shipping to Australia – which so many companies seem to find so difficult. 🙂 we are not exactly a small country!!!!!

I’m really disappointed to see all these issues with cancellation. I’ve subscribed twice and cancelled twice – never with an issue. I really like this latest box but now I’m afraid that if I resubscribe I’ll have a hassle getting out of it – not worth it!

I have TWO accounts. I cancelled both about a week or two ago. i received a confirmation and a survey even. Just went over and payment is processing on one. And the other is still active. Grr
Thanks, I just assumed I was good. My bad I guess. Gonna pop over to my cc and try to tell them to deny the pending charge. What is really really bad is that we got rid of all our credit cards in a bid to re-organize our finances and buy two new cars. The exception is one single card with a tiny credit line for my boxes, That’s it. I have FFF waiting to go thru next week. If this charge hits from BOS I will not be able to swing the add-ons which is so far the only reason i am subbing this season to them.
I’ve always wondered why i haven’t subbed BOS til recently, and now i remember. Their cs sucks.

I find this almost criminal. They ignore cancellation requests, charge us for merchandise we do not want, we can’t return it. I’m absolutely appalled Rachel Zoe is able to get away with these horrible business practices. It’s theft at this point. Cancellation request 4 ignored.

I am so glad I checked this today! I cancelled back in January, received the cancellation confirmation but surprise surprise, my account is ACTIVE today! Come on, RZBOS – this is absolutely ridiculous and sleeezy.

Funny. This box looks awful . This looks like Lularoe not Rachel Zoe!!

Thanks to reading all these comments, I logged into my RZ account to verify that it was canceled ( I canceled back in January). Sure enough, my sub was active. 10 hours until charge. I sent them an email confirmation of my cancellation, and called my credit card company. Credit card co. said they could freeze my card from charges, but couldn’t block the merchant or give me a contact number – only email. RZ should be listed #1 right now for sketchiest sub boxes. Buyer beware. You can’t rely on changing your cc number or blocking the merchant. They should be shut down for reactivating old subs without their permission. If you’re thinking of trying them – DON’T.

I am beyond livid!!! I cancelled both of my subscription in December; upon seeing this post, I decided to go check both accounts to make sure they were cancelled… NO! They are both showing as ACTIVE! And they are set to be charged in 10 hours!!! I emailed AGAIN. I do not want this box at all and I definitely do not want 2 of them!!! UGH!!!!!

I canceled too and received confirmation; but I’m very dismayed that it isn’t reflected on my account. It says “next payment due…”
I do not trust this company, because you have to wait days for a response. They also make it difficult to cancel. They seem dishonest.

Hi,

I submitted a cancellation request in December during that whole debacle. I was assured that it had bene done, only to receive a Members email the other day and logged in to see that I was about to be billed in a few days. I quickly emailed back their “confirmation of cancellation” email and called them on it, and then received an official cancelation within an hour or two. Shady!!!

I’ve been trying to get them to cancel my sub, no response. Since they seem to follow up on here rather quickly-please cancel my sub!! And everyone else’s cancellation request you’ve been ignoring. I can’t go from faux fur scarf thingies to a golden girls duster. I’m not that versatile. Thank you!