POPSUGAR Must Have Subscriptions Are Changing to Quarterly
Huge news – POPSUGAR Must Have box is changing from a monthly subscription to a quarterly subscription. (The last monthly $39.95 box will be the February box. Moving forward, boxes will be $75.)
Here are all the details from Lisa Sugar on the change:
Must Have has been around for five years. Why are you making the change now from monthly to quarterly boxes?
The short answer is we listened to feedback from the loyal community of POPSUGAR Must Have
subscribers. We’ve always strived to provide our customers with the best assortment of fashion, home, and beauty items, and, in fact, personally choosing my favorite finds for the box and sharing them with
subscribers is a highlight of my job. Over the past year, we’ve received feedback from customers that while they love their surprise box every month, they can sometimes get overwhelmed by the sheer number of products. We’ve also had a very positive response to our Limited Edition boxes — they are fan favorites. So we listened! Moving ahead, we will slow the pace of delivery and will pack each box with more high-end luxurious treasures. These upcoming boxes are our best yet, and we are really excited to make the change based on feedback.
What types of products/brands should customers expect in the new Must Have box?
We will lean on our Limited Edition boxes as our template and provide a range of higher-valued products and fine brands covering beauty, fashion, and home.
Will there be a price change?
Yes, our new program will offer over $250 worth of products in each box for only $75 + tax per box.
Will PS MH still have Limited Edition boxes?
We will no longer offer Limited Edition boxes; however, we will continue to offer cobranded and surprise
assortments throughout the year.
How many products can customers expect per box?
Each box will contain at least six or more products. Sneak peak — our first quarterly box will have more than eight!
Are Add-Ons still available for each box?
Yes, we will continue to offer Add-Ons for each box, so you can add even more specially curated Must Have picks to your box.
When are the new billing cut-off dates?
Apr. 15 for the Summer box
Aug. 1 for the Fall box
Oct. 15 for the Winter box
Feb. 1 for the Spring box
What is the shipping schedule?
For existing subscribers, boxes will ship according to the schedule below:
Summer box will ship by the end of May
Fall box will ship by the end of August
Winter box will ship by the end of November
Spring box will ship by the end of February
How do active subscribers get the quarterly box?
By doing nothing! No action is required by customers with active subscriptions. All active subscriptions will automatically be signed up to receive the quarterly box and will be charged $75 + tax per box on April 23.
How do current subscribers opt out of receiving the quarterly box?
If customers with active subscriptions do not want to receive their quarterly box, they just need to log into their account and close their subscription by April 15. They can do so by clicking Account > Subscriptions > Cancel This Subscription.
I still have subscription credits, what will happen to those?
Our customer service team will be contacting you directly regarding any existing subscription credits in your account.
Our customer service team is ready to assist with any additional questions. Please feel free to email us at [email protected]
What do you think about the changes? I love getting my monthly POPSUGAR boxes, so this is a bit of an “end of an era!” moment for me, but at the same time I LOVE their Limited Edition boxes, and I’m excited to see what the new quarterly boxes will include.