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POPSUGAR Must Have Subscriptions Are Changing to Quarterly

Huge news – POPSUGAR Must Have box is changing from a monthly subscription to a quarterly subscription. (The last monthly $39.95 box will be the February box. Moving forward, boxes will be $75.)

Here are all the details from Lisa Sugar on the change:

Must Have has been around for five years. Why are you making the change now from monthly to quarterly boxes?

The short answer is we listened to feedback from the loyal community of POPSUGAR Must Have
subscribers. We’ve always strived to provide our customers with the best assortment of fashion, home, and beauty items, and, in fact, personally choosing my favorite finds for the box and sharing them with
subscribers is a highlight of my job. Over the past year, we’ve received feedback from customers that while they love their surprise box every month, they can sometimes get overwhelmed by the sheer number of products. We’ve also had a very positive response to our Limited Edition boxes — they are fan favorites. So we listened! Moving ahead, we will slow the pace of delivery and will pack each box with more high-end luxurious treasures. These upcoming boxes are our best yet, and we are really excited to make the change based on feedback.

What types of products/brands should customers expect in the new Must Have box?

We will lean on our Limited Edition boxes as our template and provide a range of higher-valued products and fine brands covering beauty, fashion, and home.

Will there be a price change?

Yes, our new program will offer over $250 worth of products in each box for only $75 + tax per box.

Will PS MH still have Limited Edition boxes?

We will no longer offer Limited Edition boxes; however, we will continue to offer cobranded and surprise
assortments throughout the year.

How many products can customers expect per box?
Each box will contain at least six or more products. Sneak peak — our first quarterly box will have more than eight!

Are Add-Ons still available for each box?
Yes, we will continue to offer Add-Ons for each box, so you can add even more specially curated Must Have picks to your box.

When are the new billing cut-off dates?

Apr. 15 for the Summer box
Aug. 1 for the Fall box
Oct. 15 for the Winter box
Feb. 1 for the Spring box

What is the shipping schedule?

For existing subscribers, boxes will ship according to the schedule below:

Summer box will ship by the end of May
Fall box will ship by the end of August
Winter box will ship by the end of November
Spring box will ship by the end of February

How do active subscribers get the quarterly box?

By doing nothing! No action is required by customers with active subscriptions. All active subscriptions will automatically be signed up to receive the quarterly box and will be charged $75 + tax per box on April 23.

How do current subscribers opt out of receiving the quarterly box?

If customers with active subscriptions do not want to receive their quarterly box, they just need to log into their account and close their subscription by April 15. They can do so by clicking Account > Subscriptions > Cancel This Subscription.

I still have subscription credits, what will happen to those?
Our customer service team will be contacting you directly regarding any existing subscription credits in your account.

Our customer service team is ready to assist with any additional questions. Please feel free to email us at [email protected]

What do you think about the changes? I love getting my monthly POPSUGAR boxes, so this is a bit of an “end of an era!” moment for me, but at the same time I LOVE their Limited Edition boxes, and I’m excited to see what the new quarterly boxes will include.


How do subscribers rate POPSUGAR Must Have?

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Written by Liz Cadman

Liz Cadman

Liz is the founder of My Subscription Addiction. She’s been hooked on subscription boxes since 2011 thanks to Birchbox, and she now subscribes to over 100 boxes. Her favorites include POPSUGAR Must Have, FabFitFun, and any box that features natural beauty products!

Posted in POPSUGAR Must Have Box News, Subscription Box News| Tags: POPSUGAR Must Have Box | 176 comments

Comments (176)

  1. Looks like my box has been shipped and will be here by May 11th! I did notice that the robe appears to be shipping separately. Hope it’s good!

  2. I was wondering why my March Box didn’t come in. I really liked the monthly boxes. Sometimes I would gather some of my unopened PSMH items and put them together for a little nice present to give someone. I will try the quarterly. I was not super excited about the past ones I’ve received. But will at least give it a try.

  3. Is the summer box going to be the first quarterly box?

    • Sam-yes it is!! Check it out in their homepage (see below). I actually read all through their FAQ too. Very help with billing & shipping dates.

  4. I’m interested in this quarterly box but curious to know more about the add ons. What is the price range? What types of items are offered? I’m familiar with (one) FabFitFun add on sale so if it’s anything like that let me know. I appreciate any info. Thanks!!

  5. I emailed them and inquired about getting a cash refund for my remaining credits (3). I didn’t want to pay $35 out of pocket for the second box. My credits were from last year’s promotion where I paid about $20/credit. It looks like they will issue a cash refund for the promotional price paid. Here is what “Andy D.” wrote to me:

    “Thanks for reaching out. At this time we see that you used a promotional code to purchase the credits currently on your account so we would only be able to refund you the price you paid, which would be $63.64. Let us know if you’d like us to move forward with this refund or if you’d prefer to leave the credits on your account.”

    Given that it will be approximately the same number of items in the box but at a higher price point, I’m going to pass. There are too many items with grossly over inflated retail values.

    What are you ladies with credits going to do?

  6. I think what annoys me most about this situation is the suddenness of it all. Honestly, I fall firmly within the category who likes the monthly box, even in my small apartment it never felt like too much stuff because I got something I didn’t have or could use more of. This new box seems like a weird combination of their two previous offerings, with a lower price point than their previous seasonal box in a quarterly schedule. Life I said before, the last box notice is really off putting. I wonder how long popsugar knew in advance. I assume at least two months because of planning schedule, to tell the procurement team to skop for a different schedule of items. What was the rational of not telling anyone then? Let people spend down their credits, get some feedback… I reviewed the boxes every month and they never asked if I was getting item overload. Why only listen to the customers leaving you and not the ones still with you?

    As for alternate monthly boxes, I think I’m going to give Free Trade Friday a try. $30 monthly with 3 items. And I like their mission which is to empower small enterperners globally. I’ll try to see a February review before buying their March box. GlobeIn is similar but $50 for 5 items, a little more focused to home goods and some food. Loved the celebrate glasses from Mexico for January though.

    • Correction on Fair Trade Friday (not free trade friday, lol), is $33 and will send 2-4 global items monthly.

  7. Does anyone know if we sign up now in February if we will be receiving the Spring box? Or are they skipping the Spring box and making people wait for the Summer box which doesn’t get shipped out until May??

    It looks as though they aren’t going to do a Spring box and start with a Summer??

    • Yeah, there schedule shows they are skipping a spring box and starting with summer.

  8. I am so disappointed. I loved getting the box every month and really looked forward to the limited editions. Oh well, nothing lasts forever.

  9. If this ends up being more like a quarterly Neiman Marcus than their LE box.. count me in! I just recently started PSMH and love the NM box but didn’t care for the LE even for the sale price they had. Guess we will see what they have in store for us!

  10. I have mixed feelings about this but one thing that I am glad about is that the boxes will not be shipped January, April, July and October like most quarterly boxes. This is a plus to me as the shipments will not all come in the same month. However, a major disadvantage is that the price is a bit above my usual ‘gift price’ for many occasions so that option has disappeared for me.

    In order for me to ‘bite, though, I will have to see a significant increase in value over the monthly boxes. They are now in between the cost of monthly and LE boxes and the LE boxes always seemed to be more upscale and valuable. Holding out judgement.

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