Boxycharm Subscriber Alert – New Items in the Charm Shop! (1/25)

Does Boxycharm ship charm items with the monthly box or are those shipped separately?

I thought I had seen a reply from Youssef himself here in the comments but now I don’t see it. I wanted to reply to him directly because he said he would reach out to his technical support team to fix the issue with the charms not applying correctly to our purchase. I just received yesterday that my order has shipped but no response about the $22 charged to my credit card. I should have only paid $4. Has anyone heard anything more from Youssef on this issue either here, on Facebook, etc? It seems so many people were unfairly overcharged

Does anyone have a list of what still is actually available in the charm shop? If there is anything.

Do they only add 5 items per product? Seriously! I go to check and everything I want is gone. I redeemed $40 because I saw the Gorge hair product was listed and only after I redeemed I see there is no add to cart button. This is so misleading! Remove the items that are sold out! It’s simple therefor there is no confusion. Now I’m stuck and don’t know how to get my points back.

They should be refunding us. Still waiting( day 3) to heat back. Seems obvious it itnot intended for just 1 item coupon use, right. They should have fixed this error before unveiling the new items and having the same issue. This is from boxy help faq.

Using Charm Rewards
LAST UPDATE: OCT 2 2017 8:27AM
Charm rewards must be used for the full amount in order to take full advantage of them. Unfortunately, if you do not use the full amount of the reward, you will lose the remaining value; they will not rollover. Therefore, we recommend getting your subtotal as close as possible to your reward value to take advantage of the full discount amount.

For example:

You redeem a $30 off coupon

Your Charm Shop purchase is $21

You will lose 900 Charms ($9)

I don’t know how they are charging some of us on our bank card. The Charm Shop is supposed to be for charm redemption only. They really need to take a look at Ipsy rewards. It’s an incredibly easy point system that works beautifully without math. 😸 No buying coupons and having to pay for shipping and waiting forever for customer service to correct mistakes. Ipsy customer service is excellent. Step up your game, Boxy!!!

If it says you owe more than it should be they will charge your card, made that mistake yesterday! If you go to your account it should say something like rewards completed or rewards pending, if they’re pending there will be a code underneath it and if you haven’t already try copying and paste it into the coupon/code area…you should also have an email with the code. Earlier today I was able to use my charms and pay the $4 it didn’t cover. They had already sold out of a lot of things but hopefully you all can get it sorted out and at least get a little something you want. Good luck!

Finally!! I get to order stuff with my charms, I’ll actually use.

BUT.

I ordered the coverFX – Blossom $18 and the Lang Brushes – $29.98.

I redeemed charms for a $40 credit and other charms for a $4 free shipping credit.

And they charged me $33.98.

Their math is broken. I screenshotted and sent them an IM on their FB. That makes NO sense AT ALL.

Gah, I guess it really was too good to true. LOL.

If they ever fix their website, does anyone know if you can use charms to renew a subscription? Like, it allowed me to add a 3-month subscription to my cart, even though I’m a current member. Can I use my charms to pay for that?

Still can’t add any of the rest of the items I want, since the add to cart buttons are all missing. It’s been hours. Anyone know if they are working on fixing this? I’m worried everything will be sold out by the time it is back up and running. 🙁

Can someone tell me why there is nothing to click to add things to my cart?? I have tried everything I can think and I’m getting no where!

I love you Boxy. I really do. I would hate to break up with you, but c’mon, FIX YOUR WEBSITE!!! It’s one of the worse I have ever seen. Way too many glitches and malfunctioning. This should be the new game plan: 1) keep a fresh and steady collection in your charm shop. 2). Make sure customers are able to access the site and to redeem charms. 3). Make yourself much easier to contact. A phone number and/or live chat would be awesome. Emails take forever!!! And please, fix the website.

Also where on here do i go to review the products ive tried for 50 charms?

I think those coverfx pencils are half price this week on Sephora weekly deals.

How long does it take to get these items? I just cancelled my sub with them.

My reward certificates won’t work on the eye kit! 🙁

My 20$ off coupon wouldn’t work on the eyeshadow brush set, but automatically applied when I put the makeup remover in my cart. Frustrating, but I’ll take it

Yay – free Gorge spray!

I am so happy boxycharm is finally listening to its customers and putting items people actually want on their charm shop!!

I am trying to check out. I used charms to get 20 off and i picked 20 worth. it deducted the 20 then adds 4 for shipping but the total says 18. Anyone else?

They added so much more!!!! I should have waited a day longer to spend all my charms! XD

Can you only use your charm rewards for certain items ?