Boxycharm Limited Edition Box Updates + CEO Video

I am absolutely not trying to minimize people’s feelings at all. They have the right to be upset but I agree some are taking it to an un-needed level. A website error, sales were cancelled, everyone refunded along with their free charm points. No damages here other than the major loss boxycharm could have incurred. The customer has the right to be upset but they do not have the right to force glossybox to sell it to them at that errored price. I studied contract law. There are people quoting acts from the UK, other countries as well and googling and the stating cases (without reading them to fully understand them) that do not really apply.
I am personally not a fan of the “sue happy” and I hope not to offend. I am a business owner and the customer honestly is not always right. Glossybox is not popsugar meaning a giant business. Small businesses can be destroyed by things of this nature. They have the right to fix a website glitch and quickly refund people their money (keep in mind popsugar and other companies can and have taken up to 21 BUSINESS DAYS TO REFUND. glossybox is doing so in 2 days and one of the days was a weekend )
Easy terms: “Unlike many other countries there is no US national law regarding contracts. Rather, each state has its own contract law, so it is important to determine which state law would actually be applicable to any given contract. Of course, there is much commonality between states for what is required to form a contract and also in relation to enforcing terms. In general, courts may not uphold a contract if one or more of the following is found: Lack of Capacity, Duress, Undue Influence, Misrepresentation, Nondisclosure, Unconscionability, Public Policy, Mistake, Impossibility.”
The word mistake is pretty loud here. They made a mistake. AND THEY DID RESPOND QUICKLY IN BUSINESS TERMS. (Not trying to be shouty capitals here, just point this out in my seriously long essay lol). Ritual boxes went on sale Friday November 10th. Orders were cancelled Saturday 11th. They notified everyone via email in ONE BUSINESS DAY. Businesses have the right to be closed on weekends too. They caught it and fixed it in less than 24 hours. They responded in technically LESS THAN ONE BUSINESS DAY. AND they refunded everyone. Before blowing this way out of proportion, it’s okay to be upset. But it isn’t to be unreasonable and trashing/harming a small business/sue happy/ when the fact your order was cancelled quickly and refunded immediately. Yes their customer service in the past could be handled better. But they were quick here.

I don’t want to stir up trouble, but did anyone on the waitlist get a box?

I am on the waitlist and managed to get one box, but I think it reset my member date.

Before I bought the box my member date was 16 Oct 17, now it says 9 Nov 17.

I’m really hoping they’re able to restock and that subscribers are able to purchase these. I was really looking forward to buying one of these boxes, but missed the email after the hectic week I’ve had. I understand why people are frustrated, but I also agree that Boxycharm should have put some sort of system in check where only current charmers were able to purchase. I’ve been a charmer for almost 6 years and I was really hyped about their first Lux Box…. so I am just going to stay positive and cross my fingers and hope I get one of the boxes if/when they restock.

I can’t believe I’m not even getting a chance to purchase it now… I’ve been subscribed for a long time… thought I’d get a chance to purchase:-/

i WONDERED WHY IT WAS SHARED HERE BEFORE i EVEN RECEIVED MY EMAIL. And now i missed my chance to get my box and iv’e been years subbed to BC. I hope your all happy and I hope you all enjoy. I think i’m hanging up my subb boxes and moving on. Bye girls/guys Thanks for the fun… Enjoy and be thankful

Liz, trust me, it’s nothing to do with you, it’s a glitch in their system.  Do you have a way to connect me to a higher up at Boxycharm ASAP?  I don’t think all the boxes actually sold out … I think I’ve figured out the problem and SOLUTION.  I have reached out on all forms of social media and I realize it’s Friday night but this could save them (Boxycharm) a LOT of grief.  If you can help, please contact me via DM on Instagram @joannej_1974

I just got a strangely worded email from Boxycharm saying ” we have curated a special box just for you”

Are they changing what was originally in it to accommodate their screw up? Cuz I’ll be passed if they throw something together
Why don’t they just say what the exact items are already
, geez.

Blows my mind that people are upset over this… you snooze you lose.!! I’m happy as can because I waited and kept watching for that email cause I knew this box was gonna fly out of stock, well… I got one.!! You want something bad enough.. you gotta work for it.!! It’s called life, put your big girl pants on and move on.!

I didn’t even get an e-mail. 🙁

I can’t seem to stop reading the comments on this subject, though it is getting repetitive. I guess we are not going to change our opinions on how we feel about the fiasco, but it’s nice to have a place to share thoughts. At least it’s not as bad as yesterday when the MSA emails kept crashing my iPad because of all the hundreds of comments. Do not underestimate the fury of makeup box addicts.

The way y’all were going on about “hot” Yousef, I was let down by the reality. He’s just average. 😅

For anyone who missed it…

3 of the Allure boxes are back on sale at Costco

Some people are so stinking ridiculous… I wanted one, I didn’t get one, I moved on….

All this drama for a box… you got to be kidding me, even my 5 and 7y/o kids get over frustration way quicker than some of this grown ass women…

People involved apologized, it was the very first LE box and everything has a learning curve, next time it will be better, meanwhile, get over yourselves.

Liz, you didn’t “mess up” so don’t feel bad! You did your job at keeping us informed. If there’s anyone to blame it’s Boxycharm for not anticipating how popular the box would be & not having a presale plan rather than this free-for-all style pre-order. Keep what you’re doing Liz. You’re doing a great job running this site & we appreciate your hard work.

DEAR LIZ, You are wonderful we look be you and My Subscription Addiction. It was not your fault at all!!!!!! BOXYCHARM told everyone to post the link on Facebook.

You are great and what you built with your website is amazing. Every time I get my emails from the website I say thank you Liz and company.

Keep up ALL THE GREAT WORK YOU DO for us Subscription Addicts I know I appreciate it!!!

I’m hoping the new system works and I get one but I have moved on … damn MR CEO is fine and I can understand why marketing personnel give him such fabulous product for us! My guess is they put together quite a bit more than waiting list!!! They made a mistake but I can be forgiving but because I have made several! I just discovered sub world in 2015 !! It’s amazing.

While it is a shame most of us did not get boxes this is the fault of Boxycharm alone. They encouraged subscribers to share the link with friends and family and social media. They should have been smarter and only allowed 1 box to be purchased by active subscribers first. Even if us waitlisters would miss out still it would have been more fair.

I certainly don’t have hard feelings with MSA they did what they were allowed to do BUT that said, I don’t believe for 1 minute that Boxycharm didn’t see this coming with a waitlist for a $21 box each month?

They are going to sell $200 worth of high end beauty items for $50. and they didn’t expect it to sell out?? I’m calling BS. Mr handsome is backpedaling because this blew up and out of proportion.

Don’t feel bad Liz, you didn’t do anything wrong. The link wasn’t supposed to be a secret.

Boxycharm didn’t think this through before doing it. It’s a learning experience and hopefully next time will be different. I got lucky and got a box right after the link went out. I got one box, and that’s all I wanted.

My nose is still out of joint from the whole thing. I got the email with the link, the website wasn’t working, by the time I got home 10 minutes later it was sold out?? I don’t get it! I’m upset with the whole works.
And this other thing with him thinking they would have left over boxes and what not, umm….you have people on the wait list, so why on earth would think it wouldn’t sell!

Liz! I LOVE MSA! It’s not anyone’s fault. Just like with the Beauty Con boxes, I do not think anyone could have anticipated the demand for the boxes. It just shows how the interest in Subs are increasing and how many people MSA reaches.

Side note: Not all people who order multiple boxes are greedy. Because the site was crashing, Every time I clicked the preorder button, it added another box to my cart. Although, I changed the quantity to 1, I realized after my card was charged, the amount was for 4. I reached out to my charmer friends who were unable to get a box and offered the additional boxes for retail. My 3 additional boxes went to 3 other charmers who would have not received the box otherwise.

(1) I hope that Mr. Beautiful from Boxycharm is able to restock the box for those subscribers who didn’t get one, and

(2) I hope that no one buys the boxes on ebay from the piggy people who intended to price gouge so they get stuck with them.

Is wasn’t your fault! The website should have been set up like the rest of the websites that offer limited edition boxes – only subscribers have access! This website allowed all access!

I don’t feel that this was Liz’s fault/MSA’s fault at all. I still haven’t received my tracking email. So, I wouldn’t have known about this at all. Boxycharm did say that anyone could share the link. So this is on them.

How is it any of your fault, not everyone who was subscribed had gotten the email w/ link. And boxycharm was going to let people in the boxycharms groups buy the box also, whether they subscribed or not.His words, not mine! People were posting the link to buy there also….. I usually never get my tracking email until after I have already received the box in the mail, sometimes 2 day after i received it. They should of had it that you had to already had an account/subscribe w/them in order to box. I heard some ordered like 10-20 boxes…..how?? I only ordered 1 box. I can understand wanting to buy a box as a gift, but 20 boxes??

I’m glad they are going to refund the shipping, I know it said the shipping was included in ‘quoted price”. I saw some people got charged up to $11.00 and more. I paid $4.00 s/h