I let MSA readers know I'd post again about Beauty Box 5 shipping delays as soon as I heard back from them. I've reached out twice now and I haven't heard back. So, since we don't have any responses from Beauty Box 5, I thought I'd share what I know, and if you've had any interaction with them, please let us know.
Here's a timeline:
July 21st - Beauty Box 5 posts on their facebook page that July boxes are delayed. Our July box arrived the week of August 27th. (Beauty Box 5 July Review)
August 26th - I emailed [email protected] to find out what was going on and if they were shutting down. (No response)
August 28th - Beauty Box 5 posts on their Facebook page that boxes will be delayed because their shipping warehouse is located in Houston:
September 12th - Again, I emailed [email protected] to find out what was going on and if they were shutting down. (No response)
As of today, September 19th, there have been no new posts on any of Beauty Box 5's social media handles since the August 28th post.
While I totally understand any shipping delays because of Harvey, it seems off to me that they aren't responding to emails or customers on social media. (My understanding is that their main office is in Austin.) At this point, I would recommend reaching out to your credit card company to file a chargeback if you have been charged for September.
If you've had any luck communicating with Beauty Box 5, please let us know.