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FYI – Ipsy Shipping Delay for Some Subscribers

Ipsy Glam Bag

FYI – Ipsy is experiencing a shipping delay for some subscribers:

If you haven’t received a shipping update yet, you should see movement on your package in the next 3-4 days.

If you are new to Ipsy, it is a $10 a month beauty and makeup subscription box. Check out all of our Ipsy reviews to see what’s been in past boxes. And check out our Ipsy Spoilers to see what’s coming up in future boxes!


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Written by Liz Cadman

Liz Cadman

Liz is the founder of My Subscription Addiction. She’s been hooked on subscription boxes since 2011 thanks to Birchbox, and she now subscribes to over 100 boxes. Her favorites include POPSUGAR Must Have, FabFitFun, and any box that features natural beauty products!

Posted in Ipsy News, Subscription Box News| Tags: ipsy | 46 comments

Comments (46)

  1. Here it is the 22nd my bag was due 12th. It has not updated since the 11th. Not sure what to do . Ipsy said wait 14 business days but then in will be a holiday and what can they do? I dont really want a replacement bag of leftovers when I was suppose to get Pacifica and Mellow.

    • I had the same thing, DHL still shows last update was May 11th. I contacted Ipsy customer service and was told I should wait 14 business days from ship date. I waited a couple more days and contacted them again. They said they would send another bag. I hope it’s what my original bag was supposed to be. This note they sent said tracking info should update in 3-4 days, that didn’t happen. I’m not thrilled but this is my first real issue with Ipsy so I’m not going to cancel, not yet.

      • I don’t think its Ipsy, its dhl. Even when dhl isn’t “experiencing difficulties” they suck. Mine never updates on tracking until it gets handed off to usps. I’ve emailed in before and complained about dhl. Perhaps if a lot of use write it to voice our opinions about dhl they will switch? Currently, they use both dhl and FedEx, both hand off to usps.

      • I heard they don’t send the same things because they run out. Also I want to review my items because everyone says how important that is. But I have no clue if I am getting the black or Opal pixi eyeliner. If I am getting black I want to downvote it so I am less likely to get one of the black eyeliners I saw in spoilers.

  2. I’m in Michigan and still haven’t received my May bag. 🙁

    • My bag haven’t gotten here either I’m in Michigan suppose to get mines on the 13th smh

  3. I’m in Ohio and I just got mine yesterday. I was kind of wondering what the heck was up because it seemed like everyone already had theirs.

  4. Same here in Michigan, would have been nice if they would have explained it like that when I contacted them yesterday. Supposedly it’s out for delivery right now…

  5. I’m in Canada and I got mine a few days ago.

  6. I live in MD and I received my bag late last week, which was late. I usually received a shipping alert; but, I did not receive this month.

  7. I guess I don’t understand how a shipping center can get behind a whole week. I could understand a backlog of a day or two but what has to happen to make them not be able to get to packages for a week or more?

  8. Every month it comes from NC, takes a sightseeing tour through Maryland, up through Massachusetts, to get to me in Connecticut. Boxycharm is worse. It starts out 20 mins from me, goes to central MA, then south thru most of CT, taking 5-6 days. It left a town 20 mins away. I don’t get it. DHL is the worst-they tend to hold on to things for days w no movement.

    • I’m in CT and I got mine. Boxycharm does often take a while, but I got that one too already. All the subs are often inconsistent with when in the month they arrive. As long as I get it, I’m good. Lol I get so many subs that I can’t use everything the day it arrives anyway.

      • Oh, I totally agree!! I think the latest I’ve ever gotten a box is the 20th. Just crazy the route they take. Fedex is much better than DHL though.

      • Fedex is sometimes even worse, unless you pay for express. I once had something shipped from 10 miles away, and it went from downtown LA to Tennessee and bounced around the midwest before reaching me in Santa Monica.

  9. If I am getting a May bag after all, I live in CA, I’m sure MY bag will travel internationally before I finally get it. The Drama Queens all live in L.A.!

  10. Mine has been in OH for over a week. Ugh. And I have no when it should arrive date.

    • Mine has too! And it is 20 minutes away from me. Sigh

  11. If I signed up a few days ago, will I get a May bag, or June?

    • You should get whatever month you were charged for so May. I was also taken off the waitlist this month and am waiting for my box!

    • June

    • @Katherine – June. They’ll bill you June 1st and send the bag later in the month.

  12. My box came from Ft worth Tx. Which is about an hour away from me.I just got my bag today after it went on a sightseeing trip to Az. Oh well it’s here now and I love all my stuff

    • Same here. Mine took a trip to AZ before coming back to Texas. Still haven’t gotten it though.

  13. We received ours days ago here in Louisiana

    • Seriously? I’m in New Orleans and mine seems to be on an extended sightseeing tour with DHL.

    • I’m in New Orleans and got mine a few days ago as well!! 😊

      • Im in gulfport, ms and got mine last Tuesday of last week. I hate dhl tho. I messaged Ipsy last month and asked them to please switch me to FedEx but they said they don’t offer a feature to allow users to switch. I hope this mishap with dhl opens their eyes and they drop em.

  14. I live in MO and mine was in MO on its way to me but then it was sent to IL and said it was missent? What in the world??

  15. I live in Texas and I haven’t received my bag yet either. (Sigh) It’s my first bag so I’m super duper anxious.

    • I’m outside of Austin and my bag arrived last week. It didn’t go through Ohio though.

      • Hi Ashby! I’m glad your bag arrived safely. My bag went from Forth Worth, TX to Phoenix, AZ and now it’s in Grand Prairie, TX. I read on ipsy’s Facebook page, that the same thing happened to several other Texans. The tracking notice states I’ll get it on May 20. (Fingers crossed!)

      • Yessss this us the same trip my bag went on

      • I’m outside Austin too (in Hutto) and my bag lately has been starting in Ft. Worth then going to Houston and then here. It arrived last week as well.

    • Seems really unfair to you: I live in Illinois and got my bag from Texas 10 days ago…

  16. Dhl sucks. They really should drop their contract with them.

    • I agree 100%

    • Upvote

    • I’ve only received 2 Ipsy bags, newer. ..

      I signed up early March, but didn’t get bag until April

      I thought I was reading tracking I have gotten May bag this week.

      I am in Phoenix, AZ but both of My bags start their tour in California, then TX, CO, NY, Ohio, when they hit MD and freeze tracking for days. I have gotten the box while tracking is frozen. (I have not listed all states of tour).

      It’s nice that is sent update. And I think their customer service is incredible! Just know that when you do receive bag, it will be worth the wait

  17. Hmmm. I live in Ohio and got my bag today. Guess I’m lucky for once. 🙂

    • I love in Ohio. My Ipsy bag is in Stow, OH and has been since the 11th. I could just drive there and get it, it’s less than an hour from me….lol. I contacted Ipsy support and they were very helpful. This was before they sent out that message. My bag looks like a great one this month so I’m looking forward to receiving it, hopefully soon.

      • Same here, mine have been in Stow since the 11th and I was supposed to get them last week. I live about 8 minutes from Stow and they has been there for over a week and I’m so anxious!

      • Wow. I didn’t even realize anything was odd since I normally get my bag late but it was shipped on the 4th and then sat in Stow from the 9th to the 17th and was delivered yesterday. Hope that means they are clearing them out now and you guys get yours soon too! I got a great bag this month too so I guess the wait was worth it…lol

      • Same here mines been sitting in Stow since last week. I’m only 2 hours away. DHL is the worst.

      • Mine too! It’s 20 minutes away from me…

  18. Yep, that’s mine too!! I have to laugh I finally have something in common with Liz when it comes to subscription boxes!!

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