Boxycharm Waitlist Explained

ByLiz CadmanFeb 15, 2017 | 138 comments

boxycharm_092016-001

1949 Ratings | 195 Reviews

So many readers were talking about BOXYCHARM's waitlist, that I thought it would be helpful to reach out and get more information about what you can expect:

Thank you so much for contacting BOXYCHARM! With the growing success of our boxes, a temporary waitlist has been activated. At this time, our waitlist remains active, and if you subscribe your subscription will be added to it. Once it is your turn, you will automatically be removed from the waitlist, your credit card will be automatically charged in accordance with your selection of payment term, and the terms on our website for a recurring subscription will apply. Unfortunately, at this time, we are unable to determine which box will be your first box but rest assured that Charmers will be removed from the waitlist and actively subscribed in the order joined. We hope that this helps! 🙂

Not a lot of specifics, but hope that helps a little!

If you haven’t signed up for this box yet, it is $21 a month. Check out my reviews of Boxycharm boxes, our posts of Boxycharm Spoilers for future updates!

Starting at $32.00

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BoxyCharm

4.3 overall rating

1949 Ratings | 195 Reviews

BoxyCharm ($32 per month) is one of the most popular beauty subscription boxes that we review, with lots of loyal customers. They promise 5 full-size beauty products each month from a variety of both indie and... read more.

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Liz Cadman

Liz is the founder of My Subscription Addiction. She's been hooked on subscription boxes since 2011 thanks to Birchbox, and she now subscribes to over 100 boxes. Her favorites include POPSUGAR Must Have, FabFitFun, and any box that features natural beauty products!

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138 comments

Melanie

I was put on the wait list April 5th. I tried sending them an e-mail just wanting to know the longest I may be on the waitlist and they sent me a generic response they send to everyone. How long do you think I can expect to be on the waitlist?

Karen Morris

I have been on it since February and last month they sent email telling me I am on the waitlist. I just sent another email and will update you when I hear back from them.

del28

it will be awhile, I cancelled after getting this message:

Hello______,

Thank you for following up with us regarding your current waitlist status! Unfortunately,We do have subscribers waiting to get off the list since February but our team is working hard to try and get everyone off in a timely matter this has been due to the growing success of our boxes.We do apologize for any inconvenience this matter has caused you.

P.S. Please note that submitting a new subscription will only place you in the back of the queue.

Hope we can charm you soon!<3

Stay Charming,

Lily and your BOXYCHARM Team ♡

Corrina

I was put on waitlist in feb. Sent a 2nd email the other day asking why some are off right away and others have to wait. Said it’s not a good way to start off a new sub relationship and what do ya know. Today my box is shipped. I have to say it leave a little sour taste.

Alice

I opted out. After over a month on the waiting list, and seeing other people get off before I did, I decided I don’t want anything to do with the childish games. Boxycharm was great, for a while, but I’m not a fan of this system.

As a heads up, it did take 4 days from my cancellation email to a confirmation.

Arlean

Are you new to Boxycharm and you were on the wait list? Or were you subscribed and you cancelled because you think Boxycharm is playing games? It took 4 days for them to cancel your subscription or take you off the wait list? I’m sorry I’m asking because I would like to subscribe to Boxycharm and it seems like the experience is not going to well. I was not sure if you were wait listed or if you were subscribed and you cancelled. Thank you in advance.🙂

Dee

I am new to Boxycharm and was put on the waitlist. I decided I wanted to wait to subscribe (and get the 3 month subscription at a later date) so I wanted to cancel the waitlist. I sent an email through the website with the description ‘Cancel Waitlist’ and expressed my wishes in the body. I was removed from the waitlist and the box shipped. I can cancel the subscription now that I’m not on the waitlist but I’m a little disappointed that they are sending me a box.

Victoria W

So after a very blunt email sent to boxycharm about them removing people from the waiting list that subbed after me & me still being on the waitlist when I should not be, I’m officially getting a February box! Yay! It definitely should not have had to come to that, but I suggest anyone still on the waiting list to give it a try.

Julie

That happened to me today too. After sending a terse response to their canned answer seems I got an email saying I’m off the waitlist and getting a February Box!

marisa

Just out of curiosity, is anyone still on the waitlist?

Julie

Still on the waitlist. I sent them an email and got a canned answer. I replied that I knew two women who got off the waitlist after I was on, and have not yet received a response to that. I also said why advertise getting the February box if you couldn’t.

Donna

I’m still on the waitlist. I wish they would tell you there is a waitlist before you give them your credit card information instead it says limited spots available.

Laarni

My thoughts exactly. It’s really deceiving. If I don’t get a response by the 28th, I will cancel while on the waitlist. I do have other subscriptions and the only reason I signed up is for that amazing Dr Brandt microdermabrasion. 😆

Lise

So ladies, I sent an e-mail last Thursday asking them to clarify their wait list polity (i.e. why people aren’t removed in the order in which they signed up) and yesterday I got the e-mail saying I’m off the wait list (YAY!) . . . but, the strange thing is I got this message about 30 seconds later. If I ever get a response I’ll share it for those of you still on the wait list. Best of luck to all patiently waiting.

Thank you for contacting BOXYCHARM regarding your current waitlist status!

While we are currently working with our BOXY-Tech Team regarding your waitlist inquiry, we can confirm that you were successfully removed from the waitlist and billed today for the February Box! You should receive an email shortly with your order confirmation. Your box will ship out within the next 5-10 business days and you’ll receive an email with your tracking number as soon as your box is on its way to you. We encourage you to check your shipping information and billing information is accurate on your account to avoid any shipping delays.

Araceli

The same thing happened to me. I emailed them last Friday 2/17 and told them about how other people signing up after me and were off the waitlist already which wasn’t fair since I had signed up before them. I saw that many signed up 2/15 and we’re not put on the waitlist. So I received an email today which said the exact same thing as yours and then I was off the waitlist finally immediately. I am receiving the February box 😀. I would recommend emailing them since many have been off the waitlist shortly after

Karen Morris

SMH! If you’re a big company like this and have a waitlist you need to address the concerns of those on it. I am very upset. I have officially been on it since my birthday Feb 7 and can’t get a legit response. Either you need to get more products or close putting in new accounts til u can meet the demand. But definitely people need to come off in the order they signed up! I think they should do something to compensate us for the wait!

Araceli

I signed up Feb 9th

MontanaBelle

I was part of the waitlist community. I received my tracking # for my February box this morning!

Mel P

I was pulled off the waitlist on 2/16 and also got shipping notification today. Maybe they ship out a batch in waves. Super excited!

Araceli

What is the email for the people on the waiting list. It seems like many are emailing boxycharm and then getting off the waitlist shortly after. Can u guys share the email or post a link please

Karen Morris

Do you have their email address? It’s https://lm.facebook.com/l.php?u=https%3A%2F%2Fhelp.boxycharm.com%2Fcustomer%2Fportal%2Femails%2Fnew&h=ATP9GQ3fLZmnhuXTRRb_zEmbojAxzwHaOlGcrTSRgBC4zH8Oj2zaZEuVFRzUUPXTsU_ByCOnAdcOX4QCIgJ3F2TsuGuVLDNwfwa-p1VAw6DDife9zt54CCOFT-wWa4p5hs6lIBz41juERY1eECB-GbpqDw&enc=AZM6-0DKFUbHIB94LMGxrU2XlGsSXS1CrZZL4AX6PDqzE_XXBI4HHo3B0EcIJSbrLnM&s=1 use this link I copied from Facebook page for boxycharm

Lunalee

Here you go:

info @ boxycharm .com

All together.

Jane

I just got off from the waitlist! I am so happy^_^
I signed in Jan.20th.
Good luck to you all!

Lunalee

That’s great Jane! 🎉🎊

KimberlyB

YAAAAS KWEEN LIZ!!! Haha, yeah, all caps means I’m off the waitlist too, just got my email. I was going to comment here last night and thank you for this (but i fell asleep at my desk, heh), so I thank you even more now! I wouldn’t be surprised if your reaching out to them was the catalyst for them to make so many people active. I can’t thank you and everyone involved with MSA for all your hard work. Please know that it’s very much appreciated.

Liz Cadman

💖

Marie

Yay!! I just got the e-mail that I am off the waiting list. I signed up Feb. 2nd. Don’t know if it’s because I e-mailed to complain or if they would’ve taken me off anyways.

Tina Delgado

Wow I been on the waiting list for two months now. If I don’t hear anything by the end of this month, I am going to cancel and go with someone else. I wanted to feature it on my channel,but oh well:(

Jamie

I am not sure that really helps anyone, honestly. There are people that have been on the wait list since January and December, but then others are signing up this month and getting off the list a few days later. People whom signed up in January are coming off it before people who signed up in December. It just seems very random to be honest. Not to mention, those who reactivate after canceling are coming off the wait list within hours if even put on it at all. It seems to me that Boxycharm is doing this randomly, unless you’ve been subscribed previously, then you don’t need to wait, but everything else is random. They’re definitely not going in order of when you sign up. I love Boxycharm, I’ve been with them for over a year, and it’s definitely worth the money. And I have never had to wait but do think it is also worth the wait. I just wish that they’d be more fair when it comes to this wait list. And that they’d be more organized and Less random. I mean, I feel they pretty much lied when they said they’re going in order because they’re clearly not and everyone can see that if they read comments on YouTube, Facebook, blogs,Instagram, etc. Just isn’t right in my opinion. It is a wonderful subscription though, I can’t deny that at all.

Tina Delgado

You are right it’s not fair

Marie

Anyone who is still on the waiting list try e-mailing them and letting them know that they have taken several people off the waiting list who signed up after you. That’s what I did and shortly after I was removed from the waiting list.

Liz

YAY!! Super psyched! I signed up the 11th, just 5 days ago and got my email today that Im off the waitlist! I am extremely surprised cuz I heard people had been on the waitlist for 2 months!

Amanda

Omg I signed up on Feb 1st and just got off the wait list today…I hope that means I’m getting February’s box because I don’t want March.

Rachel

You will be getting February’s box. I sent a question to Boxycharm and was informed that I would be receiving February’s box that will ship within 5-10 business days.

Liz

Yes u should be getting the February box! The email i got when i signed up said… ” Your first box will be for the month in which you receive your order receipt. For example, if u are waitlisted in January and you recieve your order receipt in March, ur first box will be a March box.”
So if u got an email saying they billed you, then you will be getting it!! 😊

Lise

Well, finally got a (canned) response and I can confirm that they are being dishonest — or that “your turn” doesn’t mean “in the order in which you signed up.”

Thank you so much for contacting BOXYCHARM! We have reviewed your account and can confirm that your subscription is still on the waitlist since January 21, 2017, to join our subscription service.

At this time, our waitlist remains active, and your subscription has been added to it. Once it is your turn, you will automatically be removed from the waitlist, your credit card will be automatically charged in accordance with your selection of payment term, and the terms on our website for a recurring subscription will apply. Rest assured that you will only be billed one time for a monthly plan once you are officially removed from the waitlist.

Unfortunately, at this time, we are unable to determine which box will be your first box but rest assured that Charmers will be removed from the waitlist and actively subscribed in the order they joined. If you would like to cancel your account and be removed from the waitlist, please don’t hesitate to email us at any time to let us know and we will further assist you although we would hate to see you go.

P.S We cannot guarantee how long you will be on the waitlist. As we have more people on the waitlist, we try our best to build more boxes to accommodate everyone this month.

We look forward to having you as a Charmer very soon! 🙂

Stay Charming,

Jessy and your BOXYCHARM Team ♡

Tina Delgado

Hi Jessy, I notice a lot of people who just signed up this month for Boxycharm is already off the list. However, I signed up in December 2016 and I am still on the waiting list. Is there a reason behind this? A concern potential customer.

Jamie

Yep. They’re being dishonest. I stated in a previous comment here that they are. I see some people saying they signed up February 1st and are off the wait list already. But you’ve been on since January…. That is crap. They should just say that you’re wait listed and you get it when you get it and it’s a random luck of the draw. I’d screen shot comments and email them back if I were you, or anyone else who’s been waiting for a long time, and tell them you know that they’re being dishonest since people who signed up after you are off the list already. I’d do that because I’d be curious how they’d respond to that.

Catherine Cayton

I was getting the boxes for a few month, un subbed as to not receive the January box, then re subbed Feb 1st. I was never put on a wait list…If this is true, then I should have been automatically been put on a wait list since there were clearly people already on it…so screwed up!!!!

Patty

extremely tempted to do just this, I see people that signed up almost a week after I did and are off the waitlist, I’d be fine with waiting behind people that have been waitlisted since January or that signed up before I did in February, you know how a list usually works.. but seeing that its totally random and there’s no guarantee that I’ll get February or even March ( as meh as I am about March thus far) isn’t very fair, and makes me not trust them very much anymore. I hate to whine about things like this, but honesty is so important to me, and they are lying or at least not being very clear or forthcoming about this whole waitlist thing.

I got the same cookie cutter answer Liz did and I asked to be taken off the list entirely since I am not a fan of how they are handling this not to skip the list to be taken off..and the same answer almost word for word…

aries667

I re-subbed last night and within an hour I was off the wait list…no rhyme or reason to the list.

aries667

ooops, double post….

Jackie

I am a new subscriber. I went on the wait list on January 29th and was released from the wait list today! I am so excited! It says I should be getting the February box!!!

Chris

Same here! So excited to get my first box. 🙂

Dayan

Now I’m officially just mad 😡
Again, congrats to ppl who just got off the wait list and kept the rest of us updated.
I emailed boxycharm last night and still haven’t heard back from them.
Meanwhile, ppl who subbed after Feb (I subbed on 01/21) are getting emails since this morning saying they’re off the wait list!
WTH boxycharm?!
I know it takes time for companies to respond to customers’ emails, but if they have the time to notify ppl on being off the wait list, why can’t they respond to me??
Sorry for the unpleasant msg. I’ll wait until this evening to see if I need to email them again… Bad impression for me as a new subscriber…

Tina Delgado

I been emailing them too.

Lawden

I feel your pain! I subbed at the end of January bc I really wanted that box ( badly!!! ) and was put on the waitlist, ( btw I had an account b4 so I just reactivated it) and then I hear people not even having to wait just getting in so I emailed them ( several times) and every single response sounded like a generic computer response, so I just got fed up and started up a new account and finally got in with that one! There is no waitlist order, and I really think their customer service, at least the side that replied to customer emails, are not real people, just computer generated responses. Just imho…. good luck with getting in though!! Try a new account!

Sheila

I’m wondering if a separate dept handles the questions/concerns emails vs the emails for new accounts coming off the waitlist. All correspondence I have sent to them has taken at least 48 hrs for them to respond during business hrs. If I sent email over a weekend, the response was even longer. I hope you will be removed from their waitlist today. 😊

Lise

Don’t feel bad, I’m right there with you, signed up 1/21, no message and no response to my e-mail yet. We’ll probably never know what happened, but this has all the appearances of an epic fail.

aries667

I re-subbed last night and was wait-listed. Within the hour I received an email saying I was off the list and my parcel was being shipped shortly. There is no rhyme or reason to the list.

Sheila

I signed up February 5 (new, month to month sub) and got my email, just now that I was charged February 16 and I’m off the waitlist. Pretty hopeful that many of you ladies will be receiving your active email soon!! Fingers crossed for all of you 😊

Elle

I subscribed on 2/3 and nothing smh. It seems like they’re just randomly removing people.

Sheila

I REALLY hope they are able to get their waitlist cleared and that EVERYONE gets the box they signed up for! Keeping positive thought for ALL of you!

Selene

Im off the waitlist too. I sighed up that same day aswell and have been charged for a 3 month subscription. I wonder if I would be getting the February box ? It doesn’t specify which box I will be receiving.

Sheila

It’s my understanding that you will receive the February box. Supposedly if you are charged in a specific month, you will receive that month’s box. It should also show on your account that your next billing will be March 2, which will be for the March box. Congrats!! 😊

Emily

I signed up the same week as you did, and I’ve already emailed them asking to be removed. Congratulations on your box, and hopefully I’ll get mine as well! I signed up just to get February after all.

Michelle

I tried to subscribe on 1/27 and it waitlisted me so I went in to see if I could reactivate my old account and it charged my card. I got Jan box a week ago and then Feb 2 days ago.

FYI if you have never tried that DR Brandt microdermabrasion I seriously suggest you try a little patch first. That stuff set my face on fire and it was still red yesterday. I have never ever had a reaction to anything like that. I had received a little tube from some other box so I swapped my big one yesterday.

Mel P

I subscribed on Feb 3 for the first time. I was waitlisted and didn’t expect to get anything till at least March. But, this morning I had the emails saying I was off the waitlist and then that I had been charged $21. I signed up for a month to month, not a six month…So, does this mean that if they are already charged me that I’m getting the February box after all?

Lunalee

If you see my post below I attached the email that they sent me that they charged me today and I’m getting February’s box. So it should be the same for you.

Sheila

Yes, if you were charged in February, you should get a February box. You will be charged again on March 2 for the March box 😊

Colleen

I’m REALLY confused with BoxyCharm!!!! I subd on 02/16 and was waitlisted. After reading all the messages on these threads, and the email exchange I had with BC, I didn’t think I’d receive the feb box. I just received confirmation they charged me and are sending the feb box. I’ve never subscribed before and only did because I’d use EVERYTHING in this box. Their wait list process is super wonky. I feel for those of you that subd before I did, or others that reactivated and were filled before all of us. I was honestly so peeved last night reading this thread, that I intended to unsubscribe out of principle. Now, I’m getting the box I wanted, but still don’t like the companies processes and hope they read these threads and make appropriate changes.

Elle

So you subscribed today and didn’t get wait listed? 0_0

Abie

I’m so confused now! I subbed on 2/4 and got an email saying I’m on the wait list, but when I log into my Boxycharm account it says I don’t have a subscription and will let me sign up again. Did it say that you were on the wait list on your account (when you were on it)? I’m just trying to figure out if I should sign up again or it’ll update until I get off the list.

Lunalee

It will say you have no subscriptions until you get off the wait list.

Emily

It won’t say you’re subscribed until you’re off the wait list, because people who are on the wait list technically don’t even have subscriptions yet. It’ll just say that you’re a member since (insert date of signup). As long as your CC info is in there and it says you’re a member, you’ll get charged and your subscription will start as soon as it’s your turn to get off the list.

Emily

Really? I subscribed earlier than that and am still on the wait list. And I really want this box. Congratulations on your luck. Maybe this means I have a chance too, since I signed up in February as well.

Chelsea

This doesn’t explain anything, this is the same canned answer that comes in the email that tells you that you are on the waitlist.

I signed up the 1st of feb, they just send me an email that I’m off the waitlist!!😍 There is hope ladies!!

Luna

Liz, after reading all of the comments below, I think putting quotes around the word “Explained” makes more sense. 😀 …. (or the word “Not” before “Explained” ha!)

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