FYI Serendipity by LLB Subscriptions – November Box Canceled
Due to inventory/vendor issues, the November Serendipity box has been canceled. If you are a subscriber you will automatically get a refund for this box, but if you’d like to instead extend your Serendipity subscription by one box, you can do that as well.
Here is the full letter sent to subscribers. (Thanks, Anya, for sharing this with us.)
Dear Serendipity Subscribers,
We want to let you all know how much we appreciate your patronage, your patience and your anticipation of our November Serendipity box. Unfortunately, we are about to give you what we are calling the second November surprise (the first one occurred on election day).
As you know, we scheduled to ship our November Serendipity prior to the Thanksgiving holiday. This box was specifically a holiday themed box, and therefore it was important that we ship it early enough to ensure that you had time to use and enjoy its contents. Unfortunately, October and November have been difficult months for a couple of our vendors, and consequently for us as well. At this point, we are still waiting on two holiday themed items to arrive. What showed up today (three weeks late), was not their Christmas version, so it is not going to be sent out in a box that we promised would be Christmas themed. Because the holiday season is well on its way, and because we can’t guarantee when the last two items will arrive at our distribution center, we made the difficult decision this morning to cancel this month’s shipment and refund your money. As bad as this may be, we feel it is better to cancel than to ship out a box that is incomplete and ultimately disappointing.
You do not have to do a thing UNLESS you don’t want a refund. If we don’t hear from you by the 30th, we will automatically process a refund for the November Serendipity box. However, if you want us to do something other than refund your money, you can contact us and choose one of the following:
If you have a pre-paid annual Serendipity subscription, we will be happy to:
1) Add a box to the end of your current Serendipity Subscription
If you have a month-to-month Serendipity Subscription, that has already been charged, we will be happy to:
1) Move your November Serendipity to the January Serendipity
Please send a note to [email protected] and let us know your preference, we will be happy to take care of this for you. Again, please note that if we don’t hear from you by November 30th, we will automatically refund your November Serendipity box.
Again, our apologies for the delay and ultimately canceling the November Serendipity, but we do appreciate how wonderful you all are while we grow and work to provide you with the best products, the best curation and the best service possible. We appreciate your patience and your support. Not only of us but your support of all the wonderful businesses that are represented in our boxes. Because of you, we’re able to help women entrepreneurs and small businesses grow and flourish. We believe in this with our whole hearts and we know you do to. On a side note, we will be hiring a “Traffic Manager” in December and he/she will make sure that vendors do what they commit to doing, so this doesn’t happen again.
The LLB Team
Check out our Serendipity reviews to learn more about this subscription.
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