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4 comments
Krista
They upgraded to a new website recently and ended up charging a BUNCH of old and cancelled customers for another box (including me).
This wouldn’t have been a big deal IMO except it means they don’t ever delete your credit card information, which is a HUGE security issue.
I couldn’t in good conscience subscribe to this box again knowing that about the company. It’s the year 2016, they should know better at this point.
ReplyIris
Website don’t keep credit card info, merchent services companies like Stripe retain this information. Online companies don’t even have access to that information. I know this because my husband works on this software.
This is my favorite box so I feel like I have to share this info.
ReplyKrista
Well, then their merchant services company kept my credit card information (and others) even though we had cancelled our accounts.
I’m glad it’s your favorite box 🙂 I had a good experience with them until this. But the fact that I managed to successfully cancel and then later be charged again exposes a big security issue, and that’s the point I was making, not on the quality of the box.
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