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Written by Liz Cadman
All views in this review are the opinion of the author. My Subscription Addiction will never accept payment in exchange for a review, but will accept a box at no cost to provide honest opinions on the box. This post may contain affiliate/referral links. Read the complete My Subscription Addiction disclosure.
They upgraded to a new website recently and ended up charging a BUNCH of old and cancelled customers for another box (including me).
This wouldn’t have been a big deal IMO except it means they don’t ever delete your credit card information, which is a HUGE security issue.
I couldn’t in good conscience subscribe to this box again knowing that about the company. It’s the year 2016, they should know better at this point.
Website don’t keep credit card info, merchent services companies like Stripe retain this information. Online companies don’t even have access to that information. I know this because my husband works on this software.
This is my favorite box so I feel like I have to share this info.
Well, then their merchant services company kept my credit card information (and others) even though we had cancelled our accounts.
I’m glad it’s your favorite box 🙂 I had a good experience with them until this. But the fact that I managed to successfully cancel and then later be charged again exposes a big security issue, and that’s the point I was making, not on the quality of the box.
I completely understand your complaint Krista. Seems a bit confusing as some sites your able to delete your credit card info and some you are not. When I cancel a sub I try to email them and ask them to please delete any and all account information, credit card as well as online account, especially if I do not intend to sub again. I had to email them because I could not cancel my sub on the new site. They thanked me for the info as they basically had kinks to work out and said I would not be charged again September. Crossing my fingers. I love this sub too, but it seems the switch did not go very smooth. I am now getting two of every email from them.