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Each month, you'll get 6+ Allure-approved makeup and skincare picks delivered to your door ($100+ value for only $25). 6 or more products (at least 3 FULL-SIZE) valued at $100+ with only expert-approved products, hand-selected by Allure editors. Enjoy a new member gift valued at $15+ free shippin... read more.
Liz is the founder of My Subscription Addiction. She's been hooked on subscription boxes since 2011 thanks to Birchbox, and she now subscribes to over 100 boxes. Her favorites include POPSUGAR Must Have, FabFitFun, and any box that features natural beauty products!
Liz is the founder of My Subscription Addiction. She's been hooked on subscription boxes since 2011 thanks to Birchbox, and she now subscribes to over 100 boxes. Her favorites include POPSUGAR Must Have, FabFitFun, and any box that features natural beauty products!
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I recently subscribed for a three month subscription to allure for beauty boxes. One week ago I received the September box but nothing for October. Can you tell me when the October boxes will go out if they have not already? If there is a better email or place to ask this question please let me know.
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Liz Cadman
October boxes have not yet shipped to subscribers. There was a delay this month due to one of the items. Hope that helps!
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Emma
I did not receive the Este Lauder or the primer in what was my 1st box. I’m guessing this was an over sight that you will fix this error. Also when will the October box go out?
Jess
I’m actually cancelling this box – I’m a little tired of the repeat items and the hit or miss products that are not worth my $15 monthly . I feel that my walmart beauty box provides better products and deals.
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Jackie
Embarrassed that I was saying how great this sub was when these spoilers came out and now that I havent received 2 of the pictured items, I’m pretty sure I’m going to cancel. From the responses, it doesn’t feel worth it to call them or email them and besides I just don’t feel like it. Allure obviously took the picture showing all of the items in the box?!? And the booklet didn’t seem to say anything about mascara/primer or eye cream variations, unless they make different booklets for each variation or I just missed something. The boxycharm box looks like fun and only $6 more for at least 4 full size products. I don’t really need anymore makeup (for probably the next 80 years!), but it’s fun to try new products and full sizes are calling my name right about now. Now I just need to figure out if I want to cancel Sephora starting next month as well, as I’m on sample overload anyway. Is that why it’s called subscription addiction?!?
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rockstar120795
Hello everyone !! Just received my Box and was Super Pumped about getting a Beautiful Nail Polish (Purple-ish Colored ) !! Also was Ecstatic for the Milk cleanser to Help me Take off my Make-up after a Nights hard work, Plus Softening my Skin in the Process . The Perfumes Fragrance i received is Waterlily , it is a very Sweet Outdoorsy Scent that Last for quite Awhile and is the Perfect Size to fit in the Pocket of my Purse !! I have Gotten the Eye Serum Before and cant Complain , I Love the way it Brightens the Area around my Eyes making them seem to Enhance and knowing my Skin is getting the hydration it needs is another advantage as to why i love this product ! Everything else That was Suppose to be in my Box was there and would like to Thank Allure Beauty Box for Making my Subscription Amazing !! keep up the good work <3
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Kay
Like most of you, I received 6 items, without the mascara or Estee Lauder eye cream. Thanks to many of you who contacted customer service and posted your experiences. I just called them to request my missing 2 items. The CS rep was nice to my surprise as I was prepared, lol. I mentioned that I read on the blog/internet that people are calling in to receive the missing items. The CS said she put in the order, so let’s see. I consider them missing items because Allure’s spoiler clearly showed 8 items for this month and AFTER we are all charged (at least for recurring monthly subscribers) that they did an unboxing video and mentioned variation and surprise items. On a different note, I thought it was strange to include two eye creams in one month. Also strange that they decided to send either primer or mascara, doesn’t the brand want us to try as a pair for best experience? Anyway, undecided to keep this box or not for now.
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Michelle
I just noticed I haven’t even been charged for this month! Just emailed customer service about it and am waiting on a reply, will try calling instead. I contacted customer service last months since my Supergoop spray spilled in the box, they were super nice and sent me a full replacement box immediately (with the Pixi Glow Tonic instead of the ELF brush!). Now I’m wondering if I won’t be receiving the September box since I got 2 boxes in August. May be cancelling this sub, seems be nothing but problems each month and it’s not worth the hassle for a few tiny samples.
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Becca
I received Augusts box on September 7 but was never charged for septembers box. I emailed CS to find out if I was getting Septembers box or not. A few hours after I emailed them I was charged for Septembers box and then I received a response from CS saying I was charged and the box was shipped. They did not bother to address my other questions about augusts box missing 2 items. I guess they were hoping I would give up and not bother to contact them again. I will call them this time since I paid to receive all the items and finding them missing is not acceptable.
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Kara
My supergoop spray also leaked over last month’s box. I called and they said they would send out a replacement – but I haven’t received a replacement and am not holding my breath. I cancelled this sub – not impressed with the curation or the customer service.
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TJ
Personally I don’t think this company is worth the time for a phone call. Technically nobody is missing items, the spoilers were just misleading (not intentionally). Allure shipping out a tiny mascara and a tiny Estée lauder product is less than satisfying. Then some people getting them, then some not based on the rep. It’s ridiculous business practices which seems to be the only thing Allure can stay consistent on. The bottom line, the value isnt there and not even close. I’m not going to continue paying for “freebies.” To me calling them up looking for the free samples seems insane. Go to your local make up counter and you can get tons of high end samples. Probably even better ones. The only thing Allure deserves is to be dumped.
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jess
I just phoned in and spoke to someone, explained that no where on any advertising did they ever explain the there were variations in the boxes or that we would only be receiving 6 of the 8 spoiler items. He sounded less then impressed, and frankly kind of annoyed, but did say he was putting me down to have the two samples shipped to me. I also mentioned that the supergoop is honestly embarrassing in size, There’s only 1/3 a tube of 1.5ml….. literally. I don’t expect to receive the items based on the fact the CS didn’t seem to care that I was upset/frustrated, here’s hoping.
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Jill
After much consideration, I decided to cancel my sub today. It’s been great fun discovering all these great products, but I don’t appreciate all the inconsistencies. From now on, I’ll just keep an eye on future Allure Box samples and if any products spark my interest, I will research them and order travel samples straight from the companies. I have tons of product to get me thru the fall/winter. I will continue to check in to this forum to see how things are going….wishing you ladies all the best.
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Angelica
I too cancelled after much consideration. Allure has some good samples but it’s not worth the hassle: getting much lower variations, hard to sign into your account, hit or miss good CS are a few of my gripes. I also went through my samples and realized I have so much to go through, some items I had even forgotten I have. What is the point of receiving samples if we don’t use them? Waste of money.
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Khaleesi
I called because I was also missing the mascara and the Estee Lauder sample. I was told all of the missing items ship out on the same day, this month it’s the 16th. So if you call in before then, hopefully you can get your missing order in time for shipment 🙂
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Khaleesi
You’re so welcome! It’s worth it to call and get some kind of replacement so that they can fix their mistake.
I don’t *need* another mascara but I haven’t tried this brand and I definitely wanted the Estee Lauder, so I made myself call and a very nice, helpful CS rep named Josh helped:)
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Leah
I emailed them and the response made no sense. She said “sorry you don’t like the Avene [I never said anything about the Avene, I clearly said I was missing the Estee Lauder product] and we have nothing to replace that with, but we will be sending you out a Grande Primer.” Um, I was missing the mascara, not the primer. So now I feel like I should leave good enough alone and hope I get something, instead of engaging in conversation and not getting anything. What do you think?
Colleen
Thank you Khaleesi!!! I had been dragging my feet about calling. I needed to address the missing brush and serum from last month they promised to replace as well as this moths mess. Your info was VERY helpful. Here’s what I experienced…
I spoke with Keith, his initial response was that I received a variation this month (no mascara or Estee Lauder). When I asked him why Allure was sending out apology emails to some and offering to send the missing 2 items to callers on the 16th, he miraculously changed his tune and said he could mail the mascara and Estee Lauder along with my missing august items. He said one was not available right now (same story I got in August). Said he couldn’t see it anymore but thought it was the EL product. It should be 2-3 weeks for all 4 items to ship. I also asked what info I should get from the reps I speak to in order to reference the call. He said to ask for the rep name and ID number. Hopefully when we ask for it, they feel like they should actually process the request.
I’m not sure if they’re just saying what we want to hear because they’ve been getting so many calls or if they’ll make good on their word. I encourage everyone to call them and try to get what they released as spoilers for this month’s box. Good luck ladies!
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Luna
I was once had to call Allure CS because I had a top coat nail polish bust in the Bridesmaid box (fortunately, the box and squiggles absorbed the top coat, and none of the other products were affected), and I spoke to Keith who said he’d replace it with a Julep polish (this was the month that had Julep polishes in the boxes), and what did I get instead?…. a sample sized Dove body wash as my replacement. I also got Keith on another call where I had been charged 2x for the same month. I told him I’d be fine with getting two boxes, which he said he’d put through, and of course I never got that 2nd box, so I had to call him back (I was given his direct phone #). It eventually came weeks later after the 2nd phone call.
Even though I still sub to Allure (only because I have a prepaid annual), I try to avoid dealing with their CS as much as possible. All I get in return is major grief/frustration/high blood pressure when dealing with them. He was very nice on the phone, but I think it’s the lack of follow through that bothers me. Like someone else said… a couple of free samples that I could easily get somewhere else isn’t worth the aggravation to me. I try to avoid as much stress as possible in my life so I just let it go since those missing products aren’t worth it to me. I also never put much weight into the spoilers that are always sent (for Allure and other boxes). I just wait to see what I get, and since I’m easy to please, I’ve always been happy with my boxes even if I don’t get the highest RV box. It’s more about personal value to me.
Granted, it’s still not right their whole bait & switch tactics…. so I can totally understand peoples frustrations and wanting to put forth that effort to make it right.
Colleen
OK, so I’ve been following this thread of comments and now I’m more confused than ever. What ARE we supposed to receive this month? Some that call are being toldenied, “too bad”, some are being told the 2 items will be sent and now a few people are getting emails from Allure with an apology? I haven’t called yet, but received the primer and Avene, no mascara or Estee Lauder. Every month I’ve been with them has been frustrating. Any suggestions other than banging my head against a brick wall?
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Luna
I would ask myself if the two missing products are worth the possible aggravation of dealing with CS. If you really want the missing products, I’d suggest calling. From my experience, they’re easy to deal with on the phone, but the follow through is severely lacking so you may need to do follow up calls. However, I think it depends on which CS rep you get. It seems like some people are having good luck in getting replacement items, while others don’t. I would highly recommend not emailing or IM’ing. Not only do they not fully address your inquiry via email & IM, they can be somewhat unprofessional in the IM. I’ve had them cut me off when they assumed they had addressed my inquiry when they hadn’t. There was no “is there anything else I can help you with today?” or something along those lines. They just “answered” my question then cut me off.
I know there’s a principle in the matter, but sometimes we have to pick & choose our battles.
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Heather F
Well…
I got a bright red nail polish, the Avene, and a mascara, the cleanser, and the TINY Supergoop. I got no Estée, no primer, and my perfume was a different scent and color. Customer service told me that as long as I had six items that my box was “all set” and I just got a variation (one of three) but said they are getting lots of calls regarding the confusing and misleading video on Facebook. This was my first box and I’m underwhelmed.
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Anna
I’m embarrassed to say this but I can’t figure out how to open the perfume. Help please? ?
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Tj
The directions are inside the lid of the perfume box also.
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Anna
Thank you for your replies; I finally opened it and not impressed with the smell. I received omnia coral. Oh well at least the bottle is cute ?
Cindy
The silver parts on the sidesare attached to the top. I’m trying to picture the bottle lol. So hold on to the other sides (purple part?) And pull the two parts apart. Keep the bottle upright so you don’t spill it everywhere.
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Kim
I received an email from Allure apologizing for not sending me the mascara and Estee and said they will send it out to give it 2 weeks. I had spoke with customer service and they told me of the variations, but then I got this email…maybe they realize they made a mistake and people are upset so they want to fix it????
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MG
I got the same email today. We’ll see…I’ve already cancelled tho, over it!
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Elaine M
I only received five items. I cancelled Allure today. It’s too much trouble right now. They offered to send me the missing item to make it 6 products, but I figured I wouldn’t really get it and it and I just didn’t want to stress over Allure.
SBR
I just finished an online chat with allure. I asked for my missing 2 items since they were in the Allure spoiler pic as emailed to me. They said they would mail those out to me. It could be 2-3 weeks. Fingers crossed…
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heatherlxx
Just cancelled my sub. Did not get the primer or the Estee Lauder, which were the only two things I was interested in. I was under the impression – based on the spoiler details – that each box was going to contain all 8 items, but that was apparently isn’t the case. That’s just cr*p.
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Jenn
Well, dang, I think I’m missing some items. I got the primer but no mascara, and no Estee Lauder at all. not cool. I thought it seemed kind of empty! Did this happen to anyone else? The booklet included doesn’t list either of those items though, but I guess I will email cs. I expect some box variations and getting an undesirable substitution once in a while, but I don’t agree at all that some of us should get 8 items and others get 6 items with not even a crappy Elf brush. lol (btw, my ORLY was a bright purple “Feeling Free.”)
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Cassie
Jenn, apparently there are box variations and you either get the mascara and Estee Lauder OR you get the primer and the Avene. As far as I know, no one has gotten all 8 products.
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Alyce
Although Allure CS states there are three variations, I have only seen Contents of one box posted. Has anyone received a variation or the Estee Lauder product?
Jill
ok…putting all the box variation disappointment aside, I gotta say: the GrandeLash Primer is totally awesome. It has mini lash fibers in it to build up the lashes. I am really impressed. It is the BEST lash primer I have ever used. It works wonderfully under my usual mascaras.
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Anna
I agree, that primer is AWESOME! I already know I’m getting the full size before the sample runs out.
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Alyce
Jill, I also LOVE this primer! I have only used a Mary Kay primer, and could not notice a difference. I’m 60 yo and my lashes look like I’m 30…okay maybe 40. LOL. Seriously, I will be purchasing this product.
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Cassie
That’s great to know, Jill! Are you supposed to wait until it dries before you apply your mascara?
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Jill
Hi Cassie! By the time I put the primer aside and get my mascara ready for application the primer has dried enough. My mascara wand was clear of any primer after applying, so I’m sure you’re safe to apply without waiting. But if you wanna play it safe, you could wait a few more seconds for drying time, for your peace of mind. Also, the primer seemed to come off easily with my mascara with my makeup remover at the end of the day. I always use a gentle cream or gel eye makeup remover. (I stay away from oily/watery eye makeup removers…just b/c oils tend to break me out, and I find that it takes longer to remove product from my lashes with thin removers.) I will definitely be purchasing this primer when my sample is empty. Hope you like it too! Oh…and one other thing: I hear primers work really well under colored mascaras.
Elaine M
No mascara, no EsteeLauder in my box. Five small products with the stinky perfume. I’m done with an Allure sub.
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Mary K
Allure does suffer from subpar customer service and they do make some boneheaded decisions that lead to box envy — never a good thing. I remember when everyone was raving about those 2 bonus boxes they got (Red Carpet and something else, crazy good value). I’d been told I’d get them, but they never came. I was a little stung because I’d been a member since the Sample Society days and got zippo (I since learned that’s why I didn’t get them: I was considered a “legacy” customer and left off the list — loyalty doesn’t always pay). So yeah, they need to get it together. Make sure they have enough stock for everyone, be upfront about what will be in the box, and treat everyone the same. Variations are what I dislike most about boxes.
However, even tho I thought this month kinda sucked, Allure has been my fave box since Day 1, even back when people complained about Sample Society. From the mini-magazine to the wide choice of items, I just really dig them. I think they offer the best variety of makeup/skincare/haircare, from good brands instead of the usual no-names that make the rounds of beauty boxes, and their samples are not usually as tiny as September’s. I think they’re just going through growing pains and will eventually sort it all out. They were in a “can do no wrong” position about six months ago; now everybody is ticked off at them, lol. It’s just part of the sub box cycle.
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Colleen
Ok… I’m definitely going to cancel Allure. This is the 4th time Allure has disappointed me because of the bait and switch with their spoilers. I signed up during the foreo fiasco – confirmed I’d get it, cs confirmed I’d receive it – a big Nada!!! Canceled because of it. They refunded me and sent the next month anyway and have charged every month since. I didn’t cancel again because of their spoilers. I was excited to try the Mally highlighter but received the elf brush. I didn’t receive the eye cream or wet brush last month, called them, they said they’d send replacements – nothing yet. This month, well… we all know the story here. I received my box today – purple polish is on swap already, supergoop – will be on swap momentarily. I definitely have a bunch of Purlisse, but will keep. The perfume is cute and I can wear it, thankfully. I’m excited to try the primer under all these underperforming mascara samples I have a drawer full of. And eye serums are always welcome, if I don’t like them for my eyes, I use them on the back of my hands.
Ready to cancel, but FOMO is REAL in subscription addiction land!!!!
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Casey
I have a theory.
I remember someone commenting a month or two ago that they were sent a survey about possible increasing the cost to ~$20/mo.
I’m guessing that smaller samples, more variation, and cheaper products will become more frequent if they’re going to stay at the $15/mo mark rather than increasing the cost.
I subscribed in May and only started getting boxes since July. This box has caused me more grief than enjoyment, so I can say I happily canceled today.
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Alice
Oh interesting! I never saw that survey
$20 is better spent on Boxycharm, especially since allure charges tax (so it will be more than BC for me)
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Tj
Count me in the disappointed group also. I’ve decided I’m giving Allure and Sephora til December, then I’ll decide if I’m canceling. I mean the samples are comically small. There is absolutely no way anyone could determine if they like a product based on one to two uses at best. $16 can be better spent elsewhere. Allure is making a killing off these boxes. These are literally freebies and we’re paying for them.
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Angelica
I’ve cancelled too. I’m on a tight budget and can surely put $15 to better use. I signed up based on past reviews but seems all I’ve got in three boxes are minuscule samples and awful CS. I could’ve got the FabFitFun box for that money instead. Oh well, live and learn. Bye bye Allure, and good riddance.
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Cindy
I’m with you. I only subscribed because past reviews were so good and because if the May box, which I didn’t get. The June box was ok and was much better than the Ipsy box. Ipsy kept sending me eye shadow, blush, eye pencil, etc. They also send me stuff I said I don’t use. So, I cancelled Ipsy to try Allure and Shore but the not box I’m really happy with is Fabfitfun so Allure and Sephora will be out the door soon. I want to try Beautyfix in their place.
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Alice
Same, I’m cancelling. I’m upset I spent my money here instead of Beautyfix – it’s more suited to my tastes, but I tried to save $11 and instead spent $16 on garbage ??
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Rosamunde
I’m with you. This will be my last Allure box. Items are miniscule! All that packaging & plastic for 3 or 4 drops of a product?? No thanks. I rec’d 5 products this month, 1 missing that was listed in the info pamphlet. I just switched over to Boxycharm. Reviews look good & Full size products!! I have ipsy too, which might go next. Their cust service is great, but how many bronzers & mascaras does one person need?
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Kp
The surprise is there’s 3 variations. U only get 1 eye cream. And either primer or mascara. For sure youl get the milk cleaner. Nail polish and Supergoop. The last 3 items are different.
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Kp
I’m getting the primer. Coral one and the other eye cream not estee
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Kp
There perfume are also varied
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Kp
You can sign up for more than 1box but you have to call in to do so. Mine kept getting canclled so they put it together
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Patricia
Where did the full spoilers information come from? The mascara and EL eye serum wasn’t in the box and they weren’t listed in the info booklet either. Also for the people who were saying they didn’t like that we’re getting the same perfume, don’t worry. It’s not the exact same scent. It’s the Omnia Coral as opposed to Omnia Paraiba. The nail polishes also is one out of ten colors.
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Our reviewers research, test, and recommend the best subscriptions and products independently; click to learn more about our editorial guidelines. We may receive commissions on purchases made through links on our site.
Please do not enter your email address in the Name field or in the comment content. Your email address will not be published. Required fields are marked *. Remember to post with kindness and respect. Comments with offensive language, cruelness to others, etc will not be approved. See our full comment policy here.