I complained about their shipping costs earlier this summer. At the time they were running a sale on both Happy Mail and Messy Box kits, but the shipping costs disproportionately favored Messy Box orders. If you ordered just MB, shipping was free. If you ordered just HM the shipping was stupid expensive. If you ordered one of each, shipping was somewhere in the middle. They responded that the free shipping was an issue which had been resolved (sure enough, MB shipping costs skyrocketed). They said shipping charges are based on weight, dimensions, destination, and dollar amount of the order, and that because all kits vary in size, they cannot guarantee costs.
I think this answer is bogus. All kits I’ve ever received from them (both MB and HM) have always had the same dimensions. I’m sure the weights vary, but not by much. Furthermore, this rationale would make it impossible to calculate shipping for “mystery kits” at the time of purchase. Unless, I suppose, the kits are all the same and not really much of a “mystery.” My final point is that they charge $2.25 for shipping ONE SINGLE CARD! How can they justify that cost when I know I’m going to send that card to a friend for a mere 49 cents?!
Anyway, I hope they respond better to you. Let us know! Maybe they’ll check out the forum and realize, no matter how good their offer is, people won’t buy when shipping doubles the cost of the order!
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