I’ve been with Allure for over a year now without any drops or cancellations. Each and every time I view my account online it says active, yet all of my profile questions are blank. So I carefully fill them in again and hit save. I sign out, log back in and the fields will be blank again. Other than broken bronzer compact, spilled shower oil, or substituted product, I’ve never really had a reason to call the dreaded customer service dept because my boxes keep arriving without any billing errors (knocking on wood here)! ?
Now let’s talk about these past 2 boxes! July was a total snoozefest and August looks to be that, plus a repeat of the eye serum from June? Really?! I left Julep after they began repeating products from previous boxes, but I was with them for a little over a year too, so maybe it’s a sign?! (BTW, Julep is a great box too for those of you who want full size makeup or skincare. They aren’t just a nail polish box.) The eye serum thing really ticks me off though. Is it just a matter of overstocked product they need to unload before it expires? If so, then I question Allure’s willingness to care about this concern. And if they do care they should have the capacity to know that repeating an item in a box 3 months from the previous box it was featured, is just enough to make me consider my subscription for the first time ever!! It can’t be that difficult to keep track of and not “penalize” people who subscribe to Allure EVERY month (not here and there or every now and then).
Allure I’m talking to you: yours is considered one of the best boxes out there by many, including me. But…the same eye serum from the June box is now going to be featured in the August box? That’s not cool, Allure. If you need to unload the product due to overstock, I get it, but do it as “something special just for you type deal” not as one of the featured items. Come on, ALLURE…for crying out loud! You already know the items that will be featured for each month, however planned in advance they may be. Any deviations to a person’s box for whatever reason are hopefully already being noted in their files and this is key when keeping an accurate database. Therefore…when the months come up when you know you’re including an item from a previous month (past xx month’s, preferably 18-24), how about offering a substitution for that item instead to those particular customers who have already received it? If you’re keeping accurate records of your customers and have decent customer relationship software, that information would be at your fingertips. If not, I suggest an upgrade! Otherwise, keep on making us happy and feeling pretty!
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