Yeah, they really dropped the ball about as hard as a company could. The whole situation was an utter mess and I’ve yet to even get an apology. I talk to customer service via email because I’m usually up at night and let me tell you, my last email I received from Allure they literally couldn’t even put one sentence together.
I had asked a bit more in the email but the part they addressed, ” Since I was charged for the June box in May, if I decide to stick around roughly when can I expect to be charged again?” A reasonable question.
This was the reply “You would not be charged again July box. ”
So… is CS attempting to tell me I won’t be charged for July? Just how disorganized are they? When I have some time during the day I’ll either call them or do a chat to confirm this, I don’t want to go into July thinking it will be free when, knowing Allure, it won’t be.
On the bright side for you though, if they don’t change their system you’ll probably get the next great box if you resub then. Instead of it being first come first serve older accounts that weren’t active were apparently bumped to the top of the list. If you read the comments of the Allure post you can find out all about it.
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