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Every-other-month, we curate a selection of high-end, luxurious spa products, top-shelf beauty products, jewelry, apparel, home accessories and unique treasures from around the world. Only full size products with a value of $250+ per delivery.
Liz is the founder of My Subscription Addiction. She's been hooked on subscription boxes since 2011 thanks to Birchbox, and she now subscribes to over 100 boxes. Her favorites include POPSUGAR Must Have, FabFitFun, and any box that features natural beauty products!
Liz is the founder of My Subscription Addiction. She's been hooked on subscription boxes since 2011 thanks to Birchbox, and she now subscribes to over 100 boxes. Her favorites include POPSUGAR Must Have, FabFitFun, and any box that features natural beauty products!
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The fact that they listened to their customers makes me want to subscribe. Rachel Zoe needs to take note. Can’t wait for the spoiler to come out.
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Kristin
Im hoping the New Spoiler Item would be a 1951 XL clutch!! Omg that would so Amazing!! (SIGHS) ? I’m so glad they pulled out of the other one. They are saying our May box will have a RV over 350.00. I’m glad I didn’t cancel & held off.
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Lily
Wow, what excellent customer service! Well done, Luxor 🙂
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Kristin
?? I’m very impressed!! #ILoveLuxorBox #AwesomeCustomerService ??
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mimiretz
I thought the clutch was attractive, but not at all Spring-like and I certainly have no need or another black clutch. Didn’t even look at whether it was sold anywhere else — but after reading the comments am delighted they pulled it.
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Kitty
I’m still considering cancelling. I no longer trust their judgement!
I LOVED the January box and November box, but March was just “MEH”
I’ll wait a few days before cancelling. My account isn’t charged until the 13th
fingers crossed!
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MyMilkShake
Yeah, I loved Nov and Jan completely. Didn’t use anything from March (or like). So I cancelled (mine would have been charged a few weeks ago already).
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Breana
Well…I’m very glad they pulled it. When I saw the spoiler the first thing I thought was…”swapping that.” The last thing I need is another black clutch. Hope they replace it with something more “spring”. I love Luxor and and glad that they are listening to their customers.
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Tierney
Well, shoot. I hurried up and cancelled based on the spoiler (to avoid being charged for a box containing a Wal-Mart clutch) so I really hope I don’t end up loving the replacement item. I can’t re-sub at the new rate of $129, but kudos to Luxor for the quick response.
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Leah
If you email them today and explain it to them, they may resubscribe you. They have excellent customer service.
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Kim
I HAVE JUST RECEIVED AN EMAIL STATING THAT THEY HAVE PULLED THIS ITEM FROM THE MAY BOX!!!!!
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PattyK
Wow, I’m extremely impressed by Luxor’s response and customer service. I wasn’t one of the customer that emailed them, but they clearly heard and responded with lightening fast speed. This is a company that cares and wants satisfied customers. I’m staying with Luxor and am especially looking forward to another Mary Jurek item 🙂
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Nyx
I’m really confused by this.. the one at Walmart even uses the exact same photos as the Valencia collection on the Gresso website where the clutch is still priced at $70. It appears to be the exact same clutch in every way. I’m not sure who to be mad at.. Gresso.. Luxor.. Walmart..??? Me????
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Amanda
I just emailed them expressing my disappointment. .. thus is awful. I have already been charged. Do they usually release the big item in the box? So this would be the most valuable thing they send?
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hKC
They sent an email out that this are pulling this item from the box and will post a new spoiler. The heard loud and clear how disappointing this item was.
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Amanda
And I just saw the other posts below about them pulling this item. I’m impressed!
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SarahB
I actually thought about signing up this month sense I had a little extra cash. Nope nope nope. Black for spring? *runs away without looking back* if this is the hero item I still don’t think the other items in the box would justify getting it at that price point!
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Kim
They have the best customer service ever! I get the Rachel Zoe Box of Style and Luxor. And too many to mention. Luxor is still my favorite.
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Em
They just posted on Facebook that the clutch is PULLED from May and they will replace it with something else.
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Tamara Bass
I was just coming here to post this! I’m so impressed by how they’re handling this.
This is what they wrote:
Thank you all for your emails about our May Box Spoiler with the Gresso Miami Black Valencia Clutch. We understand your concern and we apologize for any confusion on this item.
We are working direct with Gresso Miami and we were assured that they have changed the quality, craftsmanship and packaging of their clutches and that the Valencia clutch we are featuring is their NEW updated version that is now a retail of $70.
With that said, we have still decided to pull this product and NOT feature it in our May boxes. We have an amazing product to replace it with and will have a new spoiler for you soon. The May box will have a retail value of OVER $350.
We thank you for understanding and we can’t wait to share our new spoiler with you!
Best wishes,
The Luxor Box Team
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Kim
They have the best customer service ever!
I QUIT POPSUGAR BECAUSE OF THE TERRIBLE CUSTOMER SERVICE!
Luxor customer service never sleeps!!!!
Nyx
Whew! So happy to hear this as I’ve already been charged. This is amazingly responsive of them!
Jennifer
Super excited about the spoilers. New to subscription boxes and was between this and the Rachel Zoe style box. I wasn’t thrilled with the spoilers so I am leaning towards Luxor box.
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Stephanie O
Oh my goodness! You all are correct—-I finally subscribe to Luxor and my second box has a Walmart clutch….
And there is no canceling the May box…I know these boxes are always a gamble, but this is totally out of character from previous Luxor boxes..
Sigh…
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Julie
I am curious what Luxor actually says about this. Possibly they will change the clutch if they hear the feedback.
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Kim Dellinger
They have good customer service.
They should respond quickly to this. Especially if a lot of us gather together and question about the Walmart part.
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Em
They already pulled it. That was really fast! It’s on their FB page
Tierney
Cancelled my account. I hadn’t heard of Gresso and when I looked up this clutch on-line, I saw it at Sears for $33. Based on another comment, it’s also at Wal-Mart for $28! Nope. I’ll pass, thank you. I’ll put my $125 towards something I actually want – which certainly won’t be a black clutch since IT’S SPRING!!! I’m actually quite shocked that Luxor would put this item in their box. Won’t this be their 1-year anniversary, too? Was the first box last May? If so, you’d think they’d put together a special box. Instead, I think they’ll be seeing a lot of cancellations.
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Jennifer
I am going to email Luxor about the Walmart thing. Maybe if enough of us do they will do something.
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Kim
Looks like the emails worked!
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Christina
Just Googled this item and it’s sold at Walmart for $28.74 and Overstock for $28.99. WTH? This is NOT a luxury item Luxor Box if I can get this item at Walmart! Hope the other items in the May box are going to make up for this!!!
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Jennifer
So glad I am missing this box. It seems like a lot of repeats. The only box that I have really liked/enjoyed was their first May 2015 box and the Holiday LE Box. The others are repeats and at $129.00 that new subscribers are paying is to high for the products being offered. So disappointed with the last box and the Valentine’s box. I did order a petite box this time, I am sure it will only have 2 items in it but that is ok.
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Em
Hate the black for spring. Hate!
Really? Cuz I’m sure there is no Luxor subscriber who needs another black bag.
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Tamara Bass
This very clutch if available at Walmart (!!) for $28.74.
I also find it to be… aesthetically unappealing.
I am beyond bummed about this. I desperately hope the rest of the box is way waaaaay better than this since I was already charged for it.
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Tierney
You were already charged? I didn’t think we’d be charged until the end of the month! I cancelled, but I’d better double-check and make sure they didn’t already charge me, too.
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Tamara Bass
I believe it’s based on when in the billing cycle you signed up. I don’t think I was aware of that at the time.
Annie
OMG! You’re not kidding!! I’m speechless.
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Tamara Bass
Me too! Just horrified overall.
nana
Wow! That’s amazing! Walmart items! And the list price for this is $38. not $70.
I’ve never been too tempted by Luxor, but now it’s just ick.
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Jrare
Ugh! That is so disappointing!
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Our reviewers research, test, and recommend the best subscriptions and products independently; click to learn more about our editorial guidelines. We may receive commissions on purchases made through links on our site.
Please do not enter your email address in the Name field or in the comment content. Your email address will not be published. Required fields are marked *. Remember to post with kindness and respect. Comments with offensive language, cruelness to others, etc will not be approved. See our full comment policy here.