Here is my email chain from BB, their excuse is rather lame but I’m glad they allowed me to switch to the “surprise” box with one sample choice.
Mar 30, 12:50 PM
Hi Patti,
Thanks so much for being back in touch.
I’ve confirmed your reservation for the Briogeo Don’t Despair, Repair! Deep Conditioning Mask in your April Birchbox, and you’re all set! The rest of your samples will be based on your Beauty Profile.
Choosing a sample or box comes at no additional cost. Please note, if we’re unable to bill you for your monthly or yearly subscription with our first attempt, we won’t be able to guarantee your choice. Click here to make sure that your billing information is up to date. As long as we are able to bill your account with our first attempt on April 1st, your box will ship by April 10th.
If you have any other questions or concerns, please don’t hesitate to reply to this email and I’d be happy to help.
Have a great day!
Best Wishes,
Check out our exclusive Beauty Deals and Birchbox Man Steals and save on your favorite products! Discounts will automatically apply at checkout.
If you’re in Canada, shop 30% off here! Our Canada Shop will remain open through April 30, 2016.
Mar 30, 12:42 PM
May I please have the Briogeo Don’t Despair, Repair! Deep Conditioning Mask, if that’s out already, the rms beauty™ the ultimate makeup remover wipes. Thanks!
Sent: Wednesday, March 30, 2016 11:29 AM
Subject: Sample Choice/Curated Box
Mar 30, 12:29 PM
Hi Patti,
Thanks so much for being in touch. I’d be happy to assist you with this today! 🙂
We keep a small reserve of the monthly curated boxes for sale in our shop, to allow non-subscribers to get a piece of the action, too! I apologize for any confusion or disappointment with this.
Our team currently has a small reserve of the following options available:
•Au Naturale Mini Face Palette
•rms beauty™ the ultimate makeup remover wipes
•Briogeo Don’t Despair, Repair! Deep Conditioning Mask
Let me know if you’re interested and I’ll add to you to the reservation list. If you don’t make a choice, your April box will be filled with samples tailored to your Beauty Profile.
Supplies are very limited, so please let me know as soon as you can—the poll will be closing on March 31st at 11:59 PM E.T.
Looking forward to hearing from you!
Have a great day!
Best Wishes,
Check out our exclusive Beauty Deals and Birchbox Man Steals and save on your favorite products! Discounts will automatically apply at checkout.
If you’re in Canada, shop 30% off here! Our Canada Shop will remain open through April 30, 2016.
Mar 30, 12:23 PM
Hello, This month I chose the curated box. Something I rarely do. I was disappointed to then find out that you are selling April’s curated box. I don’t think that’s fair to the subscribers and Aces that had first pick. Can I cancel the curated box and choose a sample and get four surprise samples and just buy the curated box on my own?
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