MSA + Kloverbox Beach House Box Shipping Update #2

Hi everyone!

So I have a few comments about this box, lots of praise and a hint of criticism.

First off let me just say that I Love Liz’s taste and will buy any box she is ever involved with. I loved the smell of the body scrub, the pillow is cute and arrived just in time for my trip and the tote was lovely, my sister has claimed it as her own she uses it everyday!! my little ones love the pillow for naps 🙂

I was hoping for more home items but I really enjoyed the items I got. The hand soap was given to my dad, we go through a lot of it so it’s always nice to have -the scent is crisp and fresh, it isn’t one we currently have either,so that a win. I love tatcha products,I do wish the product wasn’t such a small sample but I will eventually use it.
The sunscreen I haven’t tried yet but again it will eventually get used 🙂

Now to my small criticisms:

my box was lost in transit, I never received tracking information – all my emails went unanswered for about a week. When I did get a response it was days after the box arrived and the email claimed that my box arrived 3 days earlier than the actual delivery date.

I also emailed with a small concern as the straps on my tote arrived defective -the threads were completely unraveling, it’s been almost 3 weeks and no one has even responded to the email.

the customer serivce associated with kloverbox is seriously subpar. I also thought the presentation of the box was lacking. There’s was no packing material or tissue paper, items literally arrived tossed in the box, luckily nothing was breakable– my soap leaked a bit but not enough to cause any real damage.

However it’s The lack of communication and no tracking number that have really ruined the overall experience for me.

I’m so thankful that it arrived the night before my trip so I was able to take the pillow and tote with me, but the fact that kloverbox believed my box arrived 3 days earlier is worrisome because had they related that information to me earlier I would have thought my box stolen, which has happened in the past.

Unless Liz is associated with Kloverbox and does another Colab I doubt I will ever order from them again. I expect a company to respond to their customers and Kloverbox has continually ignored me. That alone turns me off.

Overall I loved the box, I think Liz did a great job, and while everything wasn’t perfect I’m still happy I was able to experience another mystery surprise designed by Liz! I really hope you continue to create boxes Liz because I will def continue to buy them!!

Thank you again! .

FYI,for those who love beach boxes, check out the Adrift Gift beach boxes. They’re $40 per month with a subscription and each month you can see what will be included and you can skip if you don’t want it. I saw this box mentioned on hellosubscription, and I like the July box Adrift is offering. Hand towel, candle, matches, sunglasses, and soap.

Liz, Will you be reviewing this box soon?

I think my favorite items so far have turned out to be the scrub (which is almost gone), the bag (which is gorgeous!), and the pillow (which I was able to swap for 2 more of) because my kids each wanted their own. 🙂 Love it!

Liz I just want to say I loved the box, can’t wait for you to do another one !

Has anyone with a late box received the credit yet?

I had the same issues with shipping being late & no one ever contacted me to make it up or give me the $10 discount or whatever ppl got. Also my sunscreen was damaged & Kloverbox never responded about a replacement. I honestly wonder how much of this whole thing was due to Kloverbox & Liz is being professional & not pointing the finger. The box itself didn’t seem to fit the description of home & lifestyle, as well as beauty, since 3 of 6 items were beauty ones. Like other ppl have said, I was hoping for a beachy scented candle or decor items, not more sun screen & tote bags, both of which seem to get sent out way too frequently in sub boxes. Also hand soap isn’t an exciting item to get. The pillow was cute but tiny & didn’t fit my decor & I wasn’t about to redecorate or buy more stuff just to ‘go’ with that. The tiny moisturizer was frustrating as well- I could never afford the full size product, so even if I like it, what’s the point? Overall, just really disappointed in this whole process and frustrated that it was not addressed in an article or anything on this site, after all the negative feedback. Also frustrated with Kloverbox never getting back to me or offering to amend for the shipping delay & damaged product. Never purchasing anything from them again after this experience.

Liz – any help for Laura, YHaak and myself? The issues have been lingering much too long now. We really need to address this…PLEASE. Anything you can do would be greatly appreciated. Thanks!

Wow, the lack of responses and service with this Kloverbox box is troubling to say the least. I would have loved to try them out with a subscription, not so much anymore.

I’m not sure I’ll get a response, but I thought I try again. I still have not received my box. I’ve been trying to get a tracking number about two weeks ago. No response, until Liz contacted me.

Once Kelly responded, she said it was delivered. I have no box and checked with my postal and my building for the box.

I proceed to ask her since she is the shipper, can she call the USPS to help locate it or at least help me file a claim. Nothing for a week after multiple emails.

Finally she writes back and says she can’t help me and to file a claim myself. I don’t have a tracking number, invoice, dates, etc. If I could, I would.

I’m have been patiently waiting, but I’m getting no help.

At this point, I might have to call my cc company to help resolve it? Which I don’t want to do. I would still like to have this box.

Anyone else with this issue?

Does anyone know how to contact Kloverbox’s customer service? My box arrived with some kind of gritty goop in it… Possibly spilled out scrub that turned brown for whatever reason? Mine was in tact, but it was all over my products. I tried e-mailing the address that the order confirmation came from and tried using the Contact us form on their website to no avail.

I do not have a box or tracking number. I leave for vacation tomorrow and I was looking forward to enjoying the scrub in the outside shower, and the sunscreen. The tote would be awesome too. Although I am disappointed I did not get to enjoy the “surprise”, I would still like the box.
Is there anyway to track it? If it is lost or was never sent is it possible to get a refund?

Still no box or tracking number for me. I just don’t know if the box is actually coming. I’ve emailed Kloverbox twice with no response

I have just finally had a chance to open my box. It has been sitting on my desk for close to a week but I have been travelling and finally have time to sit down and enjoy opening my box. I had seen the spoilers and was excited to get home and check it out.

I love the curation. It is a great box for me. This was the first time I had spent $100 on a box & it was a win.

I don’t know if anyone is still reading this thread, but I never got my box and I want a refund. Yeah, I understand the whole “No Refunds”
just because you weren’t happy with what was in the box…but when you pay $100 and get nothing, that’s another story.

I think I’m done.

Still no box or even a tracking number. I emailed both Kloverbox and Liz last week and haven’t gotten a response from either. Just some basic communication would be helpful. It’s frustrating to have already had the box spoiled for me while trying to find out what is going on, but it’s even more frustrating to still be completely in the dark about this still. I understand uncontrollable issues came up. A delay wouldn’t be an issue as long as I had some idea what is going on. Can I please find out where my box is or just get a refund so my money is no longer tied up with this mess?

So just how long am I supposed to wait for my box? Should I just ask for a refund at this point?

I ordered this as birthday present for myself and thought I would get it in plenty of time–My birthday is tomorrow. The label was created June 18th.

Hi Liz and all my fellow no box loners 😉 I just received a notice from USPS stating my beach house box is in Lynnwood WA and out for delivery today yeah it did state that it was held for a delay though so I’m keeping my fingers crossed that all will be intact when I open it 😉 I’ll keep you posted 😉 so excited it is finally going to be arriving though OPEN OPEN OPEN

If anyone didn’t get the $20 off card and wants to use it, I will happily give you my code. As stated below, the sale is better than the card. But, if you want to use it and compare it against the sale prices, l won’t mind. If you respond to this post with your email, I’ll email the code ASAP.

Corrine, since you haven’t received your box, I think you should get first dibs. Otherwise, anyone is welcome to it.

is anyone else still waiting for their box?? I’m just worried I might be the only loner left ;( thank you

Not sure if anyone is still reading these comments, but to anyone who already got her box, were your products sealed? I finally got my box, but it arrived kind of beat up. I wouldn’t normally care, but my sunscreen box was open, the foil seal on my scrub was open, and both my soap and Tatcha didn’t have any type of seal. I’m kind of concerned about using products that aren’t sealed since it seems somewhat unsanitary. Just want to know if it was the same for everyone or if I should be concerned that someone was messing around with mine 🙁

I received my box yesterday and I am very pleased with it. I received the tote bag in the Antler (taupe) color. I know some people are upset about the bag being available for much cheaper now that its on sale than it was at original price but I’m not upset because the quality (although a nice, pretty tote) never warranted the $110 price tag anyway. The sale price is more fitting in my opinion considering it’s not a designer bag and it’s not real leather accents. lt’s larger than I would use for everyday use but still a good bag for travel. I’m planning to “break it in” on my 4th of July trip home to my parents! I like that it’s a durable canvas. I’m lucky that the color of the throw pillow matches the aqua color of my comforter set perfectly so it’s serving as another accent pillow on my bed. The scrub smells wonderful and I’m happy the sunscreen is a spray (which I prefer) unlike the other sunscreens I’ve received in other beauty boxes. I’m also happy to get to try another product from Tatcha. I received the rice powder enzyme sample in another box and have been using it sparingly since this brand is so expensive and a luxury I would not splurge on for a full size. The hand soap is needed but I’m not overly excited about the “sea salt” scent. However, I totally get why they selected it. I will be using everything in this box and the value is well over the cost so it was worth it for me. I hope the extreme negativity from some doesn’t discourage Kloverbox from offering special edition boxes for the rest of us in the future.

Well, I guess I am in the minority, but I LOVE this box!!! I trust Liz’s curation, and was so excited to see she was partnering up to curate a box. Any time I see Liz partner with a company to do a box, I will be first in line. Her taste is amazing. I love every item in my box, and will use everything (sitting here looking at my pillow now that matches the blanket that came in a previous box!). Liz, great job! I now curating a box is hard work, but I can honestly say I love this box MORE than my Oui Please 1.3 box!! And MUCH better communication!

Liz,

For some reason my box came with no paperwork. Just the card. The card said I was to receive a $20 gift card to Thursday Friday which I wanted to use but there was no card in the box. This gift card is set to expire on June 30th. I’ve emailed kloverbox and have yet to hear back. I hope you can help me before it expires. This has been a difficult situation and honestly I don’t know what to think or feel about it. I think right now I just need to try to resolve the kinks and let it settle. The pillow is comfy! It is helping me recoop from just getting out of the hospital.

Still no box here in Washington ;( and still no idea where it might be now I’m getting frustrated!! I hope there will still be some left for private purchase cuz I really don’t want to miss out on this one! If anyone has any info plz let me know thank you Corrine

Just got my box, Love It! Thanks and great job!