I Emailed Beauty DNA yesterday and asked them why they would match me with the Hydroxatone, an infomercial brand. I also asked if signing up at a “reduced rate” put me into a different category. I definitely mentioned that I frequent MSA and therefore see the feedback posted by many of their subscribers. I received this response within 4 hours of my Email which is pretty good for any customer service.
“Dear Claudia,
Thank you very much for your feedback regarding the Hydroxatone – AM/PM Anti-Wrinkle Complex. We do hope that after you use the product, you will feel that it was a good match for you.
Please know that the process we use for matching product to our subscribers, does not take into consideration if they were a subscriber from our website or joined through a promotion.
Our algorithm only analyzes your Beauty profile and previous products- it does not know anything else about a subscriber when making product matches.
I also want to make you aware that if this product is available The Bonus Product is not a product match. It is a bonus we are adding to each Rue La La promotional subscriber’s box at our fulfillment center and the product has nothing to do with the match process.
We hope that upon receiving your next match you will email us again and share your thoughts.
Should you decide that to wish to purchase this product, on your Meet Your Match booklet, on the bottom right hand side you will see you can purchase this product at Kohl’s. With each product match you will receive a booklet that will provide information about the product, how to use and where to purchase it
Thank you for joining BeautyDNA and we look forward to hearing from you often.
We value your feedback and we hope the next match exceeds your expectations.
All the best,
The BeautyDNA Team
Customer Care
BeautyDNA”
Please do not enter your email address in the Name field or in the comment content. Your email address will not be published. Required fields are marked *. Remember to post with kindness and respect. Comments with offensive language, cruelness to others, etc will not be approved. See our full comment policy here.