Facebook PixelPOPSUGAR Must Have CFDA Full Spoilers! | MSA
My Subscription Addiction
My Subscription Addiction
Our reviewers research, test, and recommend the best subscriptions and products independently; click to learn more about our editorial guidelines. We may receive commissions on purchases made through links on our site.

POPSUGAR Must Have CFDA Full Spoilers!

Liz Cadman
ByLiz CadmanMay 13, 2015 | 394 comments

POPSUGAR April Boxes Have Sold Out!

UPDATE: Many readers have reported that they are able to return the box (as long as none of the items are used) for a refund.

Thank you Jacklyn for sharing these spoiler pictures with us for the Limited Edition CFDA POPSUGAR Must Have box:

csda-1 csda-2

And thanks Lesley for giving us the item breakdown:

maiyet poison dart earrings 395.00
anna sui lipstick $30 colors vary
marc by marc jacobs logo bangle $80
milly nail polish set $36 3 colors
the woman I wanted to be by Diane von Furstenberg $28.
apolis+claire v. market bag $68.00 burlap with leather straps merci beau coup on front

What do you think of the spoilers? I'm not sure what I was expecting since they've never done a box like this before, but this isn't exactly what I was imagining/hoping for. I'll hold off on judgment until I have it in my hands!

Liz Cadman
Liz Cadman
Liz is the founder of My Subscription Addiction. She's been hooked on subscription boxes since 2011 thanks to Birchbox, and she now subscribes to over 100 boxes. Her favorites include POPSUGAR Must Have, FabFitFun, and any box that features natural beauty products!

Join the Conversation

Please do not enter your email address in the Name field or in the comment content. Your email address will not be published. Required fields are marked *. Remember to post with kindness and respect. Comments with offensive language, cruelness to others, etc will not be approved. See our full comment policy here.

394 comments

Liz

Does anyone know how long it takes to get in the swap site? I’d like to swap for the earrings if possible. I have the Missoni candle and Clare V clutch from the Neiman Marcus box among other things. Thanks so much.

Reply ButtonReply
Like This CommentLike

Anne

To Liz with the Missoni candle and Clare v clutch…I would be interested…I have the Earrings up for swap.

Reply ButtonReply
Like This CommentLike

Anne

[email protected] to Liz with the candle (which one) and clare v clutch…

Like This CommentLike

Kristin

I guess I’m going to be in a very small minority – now that I have the box in hand I think I’m keeping it.

I really like the earrings and having tried them on understand why they are brass w/ gold plating rather than all gold – the shape would make them uncomfortably heavy if all gold. I received the silver w/ rose gold bracelet and though I do not buy pieces so label prominent it is very well made and I really like it layered with another rose gold bracelet I have. The bag is very cute and will get used for going to the farmers market. The lipstick is cool looking and unique – if I don’t decide to keep it it would make a great gift – I think I got the shade shown in the book. I don’t get any beauty specific subs so am not overloaded with nail polish – this Milly set with go nicely with the Zoya one from Rachel Zoe. The only thing I don’t care for is the book so that is up on swaps.

I figure even if I only value the earrings at $295 and leave out the book the total still adds to over $500 so I’m not mad about it. The box isn’t exactly what I expected and I definitely understand those who are unhappy enough to return it but I’m just happy enough to keep it. 🙂

Reply ButtonReply
Like This CommentLike

Jaye

Agreed! I, too, must be in the minority. I was trying to reserve judgment until I had the items in my hot little hands. Now that I received the box, I am keeping it. I think most of the items are quality pieces. I am surprised at how much I like the bag. I also received the silver/rose gold Marc Jacobs bracelet. While I would have preferred a gold one, it does seem like a substantial piece. The book was definitely a misstep, but I’m generally not a fan of books in PS unless it is a cookbook. Overall, I’m okay with the gamble I took and I’m keeping it.

Reply ButtonReply
Like This CommentLike

Jennifer

Sent mine back!!!!

Reply ButtonReply
Like This CommentLike

I had commented on this how I liked everything in my box but the book but in my head I was thinking I had paid $100 for but I forgot this damn box was so much more. Grrr….so upset now, this is definitely not worth what was paid for it. I want to chuck the damn book in the canal behind my house now.

Reply ButtonReply
Like This CommentLike

Sarah Y.

Hi guys! I bought this and was super bummed after I saw this post a few days before I actually got my box. Someone from Instagram told me to email them and ask for a refund. I e-mailed them today just to say that the stuff I got wasn’t for me and ask if there’s anyway I can get a refund. They actually replied the same day and send me a return label! As long as you don’t use any of the products inside and mail it back before May 27. So e-mail them as soon as you’re sure you want to get a refund. Good luck!

Reply ButtonReply
Like This CommentLike

Lin

I got my box today. I didn’t even open it. I slapped the return label on it and sent it back on its merry way.

Reply ButtonReply
Like This CommentLike

So I got my CFDA Pop Sugar box today. At first when opening the package and the card it was immediate disappointment, until I started looking closely at the items and trying them. First off, the book…I could definitely do without that. I felt as if that were a disappointment and that was the first thing I saw. The earrings, I love them. Great quality, great packaging…I have them in right now. The lipstick, honestly I NEVER even wear lipstick. I have put it on 3 times today. I would have started wearing lipstick years ago if anything else felt and looked like this Anna Sui lipstick, and I love the color. At first glance I thought oh heck no, I would never wear that, will gift it….but I tried it and I am in love with it…it was a keeper. The bracelet….great quality and beautiful craftsmanship-very pleased. The tote, again, fantastic quality and a great bag I will keep in my car for the grocery store. It is strong, sturdy, cute and the size of a grocery bag so I know I will get a lot of use out of it. Leather handles and again, great craftsmanship. The only thing I have not tried yet is the nail polish. I will try it tonight and see how I feel about it. Again, like the lipstick I like simplicity and typically use a neutral shade or go without nail polish but I will give these a try. I can give them to my son’s girlfriend if I don’t like them. Overall, after trying and feeling and seeing the quality of the items I am pleased. Maybe the book will surprise me 🙂 For what I felt upon first glance, well that was changed once I got to really see and hold what I received. I was expecting more items in the box given how much I paid for it. However given the price tag on the items in it I can see why there isn’t really more in the box. It had a bit of an empty feel upon opening. Again, I could definitely skip the book. I am not a fan of books in a subscription box only because everyone is different as for what they enjoy reading. I will keep my mind open though and give this one a go!

Reply ButtonReply
Like This CommentLike

Cay

Just mailed my box back this morning unopened. Now, let’s just hope PSMH issues refunds in a timely manner.

Reply ButtonReply
Like This CommentLike

Kelly

I’m so happy I sent Cfda PS Must NOT Have box back just now, never opened, just added label and HELLO fedex dropoff!!!

Reply ButtonReply
Like This CommentLike

Janet

What bothers me the most about this box is that most of the value comes from earrings – something that some subscribers can’t even make use of. My first PS box was last August and I was really happy that even though they said they don’t customize boxes they did that time by substituting a necklace for the earrings for those of us who said we don’t have pierced ears (I actually do but they are so sensitive that even most hypoallergenic earrings irritate me). I’m really surprised that they weren’t willing to do a similar customization for a $195 box that they did for a $40 box!

Reply ButtonReply
Like This CommentLike

Taylor

So I was disappointed as well about the value! I emailed them and they offered a full refund if received by the 27th. But I am in love with the bag and earrings (even though I would never spend more then $50 on them) so I think that I am going to keep it and re-gift or swap items. I received the charcoal and gold MJ bracelet if anyone wants to swap for something fun from another box (or purchase).

Plus we all have to remember that half of the proceeds went to Charity so on top of the items you did something good 🙂

Reply ButtonReply
Like This CommentLike

marta

when are we expected to receive the box? Thanks

Reply ButtonReply
Like This CommentLike

Nicole

I contacted them yesterday regarding a refund – no response. I emailed them again this morning and tried to sound a bit more snippy, informing them that I expected to hear back today. I got this in response:

“Thank you for your feedback. In this case, we are offering a one-time exception for customers to return complete and unused boxes for a full refund. The refund will be issued if the box is received by the 27th of May.

We have attached a complimentary prepaid return label to send the box back to us. Please let us know if there is anything else we can address or assist with.

Best, POPSUGAR Support”

Thank goodness I can return mine!

Reply ButtonReply
Like This CommentLike

Katie

I wrote to them on Tuesday and still haven’t heard back. I’m getting frustrated!

Reply ButtonReply
Like This CommentLike

BoxingMex

hello just wanted to share this response i received from popsugar regarding the cfda box:

Hi Betty,

Thank you for your feedback. In this case, we are offering the option for customers to return complete and unused boxes for a full refund. The refund will be issued if the box is received by the 27th of May.

We have attached a complimentary prepaid return label to send the box back to us. Please let us know if there is anything else we can address or assist with.

Best,

POPSUGAR Support

so if there is anyone who ordered this box and felt short changed shoot an email over to popsugar. remember that returns must be received by may 27, 2015.
good luck. good night

Reply ButtonReply
Like This CommentLike

Claudia

I also received an Email and a pre-paid label from PSMH for the cfda box but there was no mention of a “return by” date. My package isn’t supposed to arrive until 5/21 but in the meantime it has gone off the radar. When I check the shipping label I’m told it is still in CA and the info hasn’t updated since 5/9. I’m starting to worry that I won’t even have a box to return, forget returning by the 27th. There has been so much debate/bad press about this box I can imagine the fight I’d have in my attempts to be reimbursed. I never have this problem with inexpensive subs!? Why is that? They generally show up on time …

Reply ButtonReply
Like This CommentLike

Margary

Thank you Lesley for return info!

Reply ButtonReply
Like This CommentLike

L

I really don’t think it’s fair to compare this box to the NM box from 2014, in terms of people requesting a refund. That box had a lot of items in it with inflated values, but the values were fairly even across the box, with the high value item being the clutch from the spoiler. I get that there are issues with NM discounting the boxes, but all of the items in that box were usable and legitimate items, even though some prices were inflated. Missoni is not going out of business; the Clare V item is one that they’re known for; Chantecaille makes high end makeup (vs Milly), etc.

When I saw the NM box l didn’t go “oh how awful” like I did with this one. I instead thought “some of these items seem like something you’d give a rich older relative,” but isn’t that kind of what you’d buy at NM anyway? Anyway, just my thoughts.

Reply ButtonReply
Like This CommentLike

Yogamom67

Hi! As one of the few individuals who was nuts enough to actually buy both the $500 Mother’s Day Fancy Box and the PopSugar CFDA Box, I thought I’d share what was in the Fancy Box.

Rima Bracelet by Dannijo $130.
This is actually the Gold Dannijo Rima bracelet with rose Swarovski crystals. Measures 7.5″ long. It is currently on sale on PoshMark.com for $70:
https://poshmark.com/listing/519567a9b33e736e3501d744

Sovanna Earring by Senhoa $85
http://fancy.com/things/346266685705029311/Sovanna-Earring-by-Senhoa

The Big Book of Chic – Assouline Books $75
On sale for $45.50 at Barnes & Noble.
http://www.assouline.com/the-big-book-of-chic.html

Loess Wrap Clutch $160
http://www.buskandbask.com/shop/loess-wrap-clutch-case

Apothecary Noir Diffuser // AquaSugar $148
http://fancy.com/things/883903755655839880/Apothecary-Noir-Diffuser-/-AquaSuga

Hello Darling Stationery by RIFLE PAPER Co. $22
https://riflepaperco.com/hello-darling-stationery/

I had good reasons for purchasing both boxes, but wow! Not what I expected. I’d be interested to hear how everyone thinks this box stacks up next to the PopSugar box, considering I paid $500. Using Fancy’s numbers, the total value of the box is $620. However, once you take into account what some of the items are actually selling for online right now, the value of the box is $530, and that’s using the value of $148 for the diffuser. The chance that ANYBODY would actually pay $148 for that diffuser is seriously nil, so – feel free to respond with an offer if I’m wrong, but – we all know that’s not going to happen… so you see my point.

While the quality of the products I did receive was nice, I honestly was expecting the overall value of the box to be SO much higher, especially since I was forking over $500!!! And the presentation was completely absent – just a few pieces of tissue paper and items in bubble wrap. The bracelet didn’t even have a tag or card with it (although it turned out to be one of my favorite items). I could have spent $250 and just purchased the three items I liked, which would have been a much smarter thing to have done.

Obviously, I am still figuring out these sub boxes and I have a long way to go. I got the April crazies and so far, I am 1 for 5 on the LE boxes – everyone I purchased the Birchbox Limited Edition Lovely Box for has positively LOVED it!

Reply ButtonReply
Like This CommentLike

Mailbox Junkie

I am pretty sure they are only offering returns due to the breach of contract they found themselves in due to the pricing debacle. I mean, legally they had no choice. If it was just personal taste they would have held the ‘sorry you dont like it’. I am not holding it against them. They are the pioneers of the lifestyle box and everyone including Rachel Zoe has gotten to learn from their errors.
I am just sad like I think we all are that this box wasnt what was promised or implied by this collaboration.

Reply ButtonReply
Like This CommentLike

meg

It’s just too bad that PSMH never seems to learn from their errors. Or sees what other companies – Birchbox – are doing right.

Reply ButtonReply
Like This CommentLike

Jenn

I’m curious what they will do with this flood of returned boxes… do you think they will show up heavily discounted on Rue La La or HauteLook? Even at a $100 price point, I think it is way too much to ask considering the studs are awfully generic and unless you were a huge fan of DVF’s life, the book seemed a miss for most people as well.

(If they were to include a book, I would think it would be a book on personal fashion from a stylist perhaps… that would’ve hit the nail on the head.)

Reply ButtonReply
Like This CommentLike

LadyK927

I have to say, I am little bit peeved that PSMH is offering a refund for the CFDA box but they did not do the same for the NM box, which also an absolute utter disappointment to 95% of people.

Reply ButtonReply
Like This CommentLike

Nancy M.

I am happy that those who wish to receive a refund now have the option to do so, but I do agree with you about PS not doing the same for the NM box which actually cost more, and THEN offered it at a discount after hearing the unhappy comments… Now we just have to get the OuiPlease Box back on track…

Reply ButtonReply
Like This CommentLike

somanyboxessolittletime

what do you mean they offered it at a discount? I bought 2 NMs and they never offered anything. NM themselves discounted it before I even received mine and they said “oh well”

Like This CommentLike

PA Anna

I think PopSugar deserves credit to listening to its subscribers even if it is to avoid the fiasco of chargebacks. They could had chosen to fight the chargebacks.

Another thing that should be acknowledge is that they stayed positive (maybe somewhat condescending) in their communication with their subscribers. There were no threats of cancelling subscriptions or personal attacks in their emails because people expressed their dissatisfaction with their boxes. I’ve complained about and praised about boxes that I received, will buy for 4-5 months and then stop and then buy a couple boxes. I never gave any thought about them wondering about my actions. They understand that this is the nature of the subscription box business.

Reply ButtonReply
Like This CommentLike

WendyW

I see what you did here 🙂

Reply ButtonReply
Like This CommentLike

PA Anna

I don’t know if I crossed the line from being subtle to being obnoxious 🙂

Like This CommentLike

Brandy

I’m glad Popsugar is doing returns on this one. However, given their horrible stance before people started disputing the charges (“sorry, our FAQ says no refunds, no returns. You’re crap out of luck people. We’ll try to do better next time.”), I think consumers had Popsugar over a barrel on this one.

Popsugar knew they didn’t have a leg to stand on with any credit card disputes. They did not deliver on what was promised to consumers. Period. They are only accepting returns because they have no other choice. With so many credit card disputes (that they would lose) and the fees associated with those disputes, Popsugar had to do something to stop the bleeding. So, accepting returns is for their benefit, not ours. I think that stinks and says a lot about their ethics as a company.

Also, I have purchased every LE box Popsugar has started them. But, I am probably going to pass on the Summer box after this CFDA thing. When they started manipulating the retail value with Maiyet, that just felt very shady. Especially because Maiyet changed the earrings back to the real price of $295 after a day. I am guessing Popsugar put the pressure on Maiyet and they changed the price to $395 so Popsugar could avoid credit card disputes. However, I am also guessing, that after some thought Maiyet realized this hurts their business and reputation, so they put the price back to the real price of $295. This “doctoring of the books” makes me feel very icky about purchasing the summer box.

Reply ButtonReply
Like This CommentLike

Amy

I was wondering whether the CFDA debacle would have a chilling effect on upcoming purchases of LE boxes and new or renewing subscribers. I was surprised that so many people commenting are very excited about the summer LE box in spite of PS’s questionable motives for sending out such a wildly overvalued and misrepresented box.

Reply ButtonReply
Like This CommentLike

Me

Don’t the LE boxed usually sell out within minutes/hours? Cuz I just checked and the summer box is still available. Looks like this really affected them. Though, I’m sure they will sell out eventually.

Like This CommentLike

DianeER

I was planning to buy the Summer LE but after being burned by the CFDA disaster (both the “curation” and the initial PSMH response, although them later offering a refund was a welcomed surprise), I cancelled my monthly membership and won’t be buying the Summer box.

Like This CommentLike

somanyboxessolittletime

I couldn’t have said this better myself. I completely agree that at $50-75 per credit card dispute + the fact that they need to maintain a certain credit – credit dispute ration to keep with the banks, they had their hands forced. I reached out to Maiyet and commended them for honoring the pricing they had originally on their site – and wished them well for their business. I do hope this brand gets some positive PR for this fiasco. They were really grateful for the comments.

Reply ButtonReply
Like This CommentLike

I’m definitely heartbroken ……

Reply ButtonReply
Like This CommentLike

somanyboxessolittletime

me too. wish this was a $100 box.

Reply ButtonReply
Like This CommentLike

Kristin

Is anyone actually planning on keeping their box? I don’t think I’ve seen anyone say that yet…

Reply ButtonReply
Like This CommentLike

Joy

I must be in the minority because I think the stuff is cute. I love the earrings and the lipstick- what an adorable tube design. Reminds me of a pineapple. I would not have paid $200, but I would have shelled out $100 easy.

Reply ButtonReply
Like This CommentLike

somanyboxessolittletime

That’s the point. It’s a GREAT $100 box. I like the stuff. It’s not a decent $200 box.

Reply ButtonReply
Like This CommentLike

Julia

I just read on Ramblings of a Suburban Mom that Popsugar is offering full refunds on this box, due to a discrepancy in the value. You might want to follow up on this.

Reply ButtonReply
Like This CommentLike