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Oui Please Vol 1.3 Shipping Updates

Liz Cadman
ByLiz CadmanMay 6, 2015 | 150 comments

Oui Please - A Breath of Provence - Cover

A few readers asked me to find out the status of the Vol 1.3 Oui Please boxes (regarding shipping). I reached out to Oui Please and got this response:

Vol 1.3 is ready to ship, the shipping is in process, due to sensitive and fragile items in the boxes we want make sure that Oui Please subscribers receive their box without any damages during the transportation. The Safety of each packages it's our priority.
Each Fedex tracking number will be activate very soon and you will be able to track your package as well.
So hopefully we'll get tracking info soon - and now I'm curious about these fragile items! Any guesses?
Liz Cadman
Liz Cadman
Liz is the founder of My Subscription Addiction. She's been hooked on subscription boxes since 2011 thanks to Birchbox, and she now subscribes to over 100 boxes. Her favorites include POPSUGAR Must Have, FabFitFun, and any box that features natural beauty products!

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150 comments

Nicole

The code “ouiescape” works for 20% off of your annual subscription. I just tried it and it worked!

🙂
Nicole

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Brittany

Just for informational purposes, I contacted them about the size of the ring, this is the response I received: Thank you for reaching Oui Please Team. The way ring is meant to be worn on the very top section of your finger. This is very trendy in France! We apologize for the confusion and we hope you enjoy! Merci!

And they responded within a day too!

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Brooke

I wish there were more fashion/home items and less beauty, but I’m otherwise happy with my box. I got:

1. Tassia Canellis way ring – $60 (fits my pinky, and matches my taste well)
2. La Fare Foot cream – $15
3. La Fare shampoo – $25
4. Coeur de Cigale Shower Gel – $25
5. Oliv radiance elixir – $50
6. Oliv beauty oil – $35
7. Panier de sens hand cream – $15
8. Liquid Marseille Soap – $?
9. rose et marius soap – $15
10. Plantes et. parfums sachet- $15
11. Honey candy – $15
12. Sothy’s lipstick in Beige St. Germain– $?

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Blessedmommi

Ok,

So both my parcels just arrived. The driver just left it at the door and took off, I’m a little peeved that such expensive items were left unattended.

Anyways, I’ve only opened up one so far and my value is extremely low $280 and I received a empty envelope that was suppose to have a jewelry item in it. I wrote Oui please so I’ll see what they say. I’m now opening up my second box and I’ll update on whether or not this one has issues too.

I’ve have great CS from Oui Please in the past I’m hoping I’ll continue this time around too. I really want to love this sub. So I really hope they continue to listen and rectify their customers concerns.

Off to open my other goodies.

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somanyboxessolittletime

look in the shredded paper. tiny (apparently)

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Blessedmommi

Ok so my second parcel was still low but not as much. It has a value of $310. But it was also missing a item as the envelope was empty. I contacted customer support so hopefully they will get back.

This months box seems really beauty oriented which is fine. I’m looking forward to the next parcel and I hope it more fashion and home centered. This is still one of my fave subs. I do understand the complaints of everyone and I agree it would have benefited everyone if they had communicated with everyone by email regarding the delays, and shipping progress, hopefully this event has been a learning experience for them and they can better assist us all in the future!
I hope everyone gets there parcels soon and loves them!

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G.

I’ve thought the envelope was empty before too. The jewelry is small and gets caught in the bottom crevice. Look carefully.

I personally, am GLAD I don’t have to sign for the box. I would never receive it. I’m not home.

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Blessedmommi

Hi G!

I prefer to sign, as I’ve had packages stolen in the past. So I didn’t mind when they required a signature, I guess this time they didn’t.

Regarding the envelope:
I ripped it open, it was a completely empty envelope 🙁 . I assumed it was a small peice of sorts but there was nothing inside. I wrote them. So I’ll see what they say. I’m not as excited with this box. I loved the last two boxes. This one was just a little miss for me. I’m excited for the next one though!!

Jerilynn

I got my 1.3 box today. On the whole i am happy but I am glad that I only paid $86 for it with the yearly sub. My box was similar to others.

1. Tassia Canellis wave ring – $60 and way to small for my finger which is average. I will try to exchange
2. La Fare Foot cream – $15
3.La Fare shampoo – $25
4. Coeur de Cigale Body lotion – $25
5.Oliv radiance elixir – $50
6. Oliv beauty oil – $35
7.Panier de sens handcream – $15
8. rose et marius soap – $15
9. Plantes et. parfums sachet- $15
10. Honey candy – $15
11. Sothys nail polish – $15 -20 estimate
12. Sothy’s lipstick – $20-25 estimate.
I estimate it at between $300-310. I am not really worried about the retail value since I got a lot, but more that the primary piece of jewelry was made for a child. I am going to contact them and see if I can exchange. I would like to know if anyone else has that problem with the rings. I think rings are always hard because they are the one piece of jewelry which is generally sized. It is probably best if they stick to earrings, bracelets, necklaces and maybe pins.

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Bree

Jerilynn, I received the chain ring and I measured the inner circumference which is 2″. Apparently, French women have teeny-tiny fingers! I wear a size 5 or 6 and this tiny chain ring is waaaaay too small for me.

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gina

is anyone still waiting on tracking info? I have emailed OP but still no response 🙁

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anna

Yes, me. I emailed them once and send 2 messages on Fb, no answer, no tracking…

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Rhubarb

No response to numerous emails here. Tracking number still shows that it was created on the 1st of May for shipping on 6 May. Very bad customer service when no one will respond to your emails.

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suzym

Same with me. May 1st tracking label created for shipping on May 5th. It says completed on my account. I emailed Thursday and no response. This is my first box of a yearly sub.

Cara

My 1.3 arrived this morning.

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Cara

My 1.3 box arrived today. If anyone is looking for Tassia Canellis earrings, I’ve got them on the swap site! (I don’t have pierced ears.)

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Anne

My old tracking number says initiated but that’s it….kind of concerned even though they said they would send an email with a new tracking number. Guess I will wait until Monday and then email again if I don’t see any movement with the tracking number they provided on May 1. Disappointed with Mother’s Day box which had less than the expected value of $270. My items only added up to a retail of $223 with the highest value item $50 for the myriam k hair product. Very disappointed and I will be complaining because the value wasn’t there considering some people got clutches or two pieces of jewelry plus a wallet. Most of my items were makeup, soaps and hair products. Not what I was expecting…

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Bekki

Mine too. I emailed them and they said they would send me another item. So we’ll see how that goes.

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Anon

Here’s hoping it’s not another small scrub soap or sachet :\

anna

I still have no tracking number. I even registered on FedEx today, nothing there… I also wrote to Ouiplease yesterday and today asking for tracking number, no answer yet.
Hmm…

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Greta

Me too!! No tracking. No response. I’ve been patient and so far, but that is waning.

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suzym

Me, too.

Rochelle

On MUT, there are comments that fedex tracking numbers indicate that their boxes have been picked up/ shipped and have real delivery dates! Mine still hasn’t moved though.

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Courtney

My FedEx tracking finally updated. It says it was picked up yesterday and then today it said it was out for delivery.

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Sheryl

Yay! Box was picked up yesterday and is moving with an estimated delivery of Tuesday. This was using the same Fed Ex number that they previously provided me.

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Stephanie

Yeah, my tracking # has action! 5/14/15 4:52 pm Picked up IRVING, TX, estimated delivery Tuesday 5/19. I can’t wait to see what my 6 lb package has inside 🙂
I hope everyone else receives good news as well!

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Mary

Good news! I just received a status update from FedEx that my OuiPlease package has been picked up. Estimated delivery is Monday, 5/18.

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jocelyn

My tracking says it will be delivered tomorrow. I only live 10 miles from FedEx in Irving, Texas and last time it seemed like I got mine before most other people. I almost called my credit card company yesterday for a refund. Hope the box was worth the wait.

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suzym

That is good news!

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Adele

My tracking number now says it was picked up and estimated delivery is Tuesday. This is my first box besides Mother’s Day. Hope it’s good!

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Lauren

My tracking number for 1.3 just activated, says I should have the box Wednesday, May 20th.

I do hope Oui Please will send SOME email to their subscribers directly explaining why the “April” boxes aren’t arriving until more than halfway through the following month, even if I do know some of the reason.

I really think they do an exceptional job getting authentically French, quality items in to the boxes but that doesn’t absolve them of not communicating with their customers when there are shipping delays.

That said, I can’t wait to tear into this box when it arrives!

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Kristin

My tracking number has finally gone live as well and says my box will arrive by Tuesday! Yay!! I loved the last (my first) box and can’t wait to see what is in this one!

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Kathleen

Finally, movement! According to FedEx, my Oui Please Vol. 1.3 has been picked up, is currently in Irving, TX, and should be delivered tomorrow (I am about three hours away from Irving). Hope returns!

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Bish

Mine is active now as well, delivery Tuesday. You might be the first person to see this Unicorn of a box in person, spoilers please!

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Rochelle

I purchased a full year subscription and paid in full up-front a couple of months ago. April is supposed to be my first box, so I’m feeling pretty anxious at this point. I emailed Oui Please yesterday and this was their response:

Bonjour Rochelle,

Thank you for reaching Oui Please Team We apologize for the delay in shipping. We can assure you that you will receive a Vol 1.3 Parcel. Our products were being held by U.S. Customs. Our products were released this morning. They will be delivered shortly. You should receive a tracking number by the end of this week. Again we apologize and hope you enjoy your Vol1.3 Parcel. Merci!

Oui Please Team.

What bothers me is that they are only promising a tracking number by the end of this week, not actual shipping of my box. On May 1, I received a tracking number already for my box that they are now saying has items that were just released from customs…so clearly the first tracking number was never even close to being shipped.
After reading Liz’s reviews I was so excited to finally sign up for this box- Now after all of this, I’m so worried & I hope everything is ok with Oui Please and hope my first box is amazing like the boxes I’ve seen Liz get!

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Anon

I am jealous of those who have gotten the prompt responses. I have emailed about issues with the Mother’s Day boxes for myself and for a gifted box with low values (around $200 when they promised a value of double the box cost). Their 1.1 and 1.2 had random values for the boxes and box envy was a result; this is me wanting what I was told I would be purchasing. And now with no resolution to that, I asked for a full refund for my annual sub. No reply still. They’re also not answering on FB today.

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Bekki

I was in the same situation. Re-emailed today and asked if they were going to fix the Mother’s Day box, or if I should initiate a charge back through my credit card, and surprise surprise, I got an email back immediately saying they would send something out to raise the value of the box.

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Jerilynn

I’m still willing to cut these guys some slack. They are new to the sub business and I bet don’t have a PR person to handle matters just like Frenchbox. Plus Oui Please does a really amazing box! Most of these companies (but not all) seem to be trying to do the right thing. What I couldn’t forgive is a well established company like PopSugar sending out that awful CFDA or whatever box for $200. I now understand that after numerous complaints they are willing to take it back if nothing in the box has been used.

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Elle

I mean sure. But FOUR different excuses?!
– they were updating their systems
Then
– we are packing fragile items
Then
-oh some people had their packages lost
Then
-wellllll stuff is locked up in customs

I’m disappointed in popsugar for sure but at least items were sent out and not four different lies. Maybe because I paid for a year but it’s tough to give slack with all their smoke…

Just my two cents

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TR

Ok, I went back and read comments and emails, and I think I’ve got it.

1. They flat out lied about parcels being lost. They (1.3) were never shipped. Unless they had something being shipped to them lost, there is no other way to interpret this.
2. The story about their system being down was likely another lie. They were stalling. Unless by system they meant them as a company, and in that case I’d say they’re still down.
3. They were packing fragile items was probaldly another lie. They were stalling. Or maybe some of the items are fragile, and they were packing those, but it was still a stall since they still didn’t have the rest of the box to pack.
4. Stuff being in customs may be true, may be false. Not enough information yet. But they did say that we would have new tracking numbers by the end of the week- not boxes would be shipped by the end of the week.
5. They are refusing to email subscribers en masse to tell them what is going on. I have absolutely NO idea why. Neither does anyone else.
6. In the middle of box time, they sold another box. This box has shipped to some people, but not others. Inside the box were some items they said were for 1.3, and some items from past boxes- aka items they had in stock because they were selling them in their website.

So, now that I’ve listed the facts (as I see them), I have three theories.
1) They (incorrectly) think it is better to stall and smoke screen subscribers while they are desperately trying to get the box out, with good reasons for the delay, and do intend and will get the box out. OR
2) They didn’t handle their money well/it cost them more than they expected to get the first two boxes out, so they didn’t have enough funds to buy what they needed for the third box, so they sold some extra boxes to get some cash, ordered late, and are desperately trying to cover themselves for being in the weeds, but fully intend to follow through and get the boxes out, and will do so. OR
3) They decided at some point to walk away. They sold what stock they had in the Mother’s Day box, but didn’t send them all out because they ran out of stock. Now they are sending out messages as needed to try to delay people from filing with their cc until after the deadline, so they have to return as little money as possible. Posts are automatically updating from past work, not actively being posted by a person. Responses to inquiries are designed to delay cc filing at all cost.

This will be my first ouiplease box. I am super excited to get it. That’s all any one of us wants- to be their customer.

Kim

I just cancelled my subscription and disputed with my cc company because in four days they would be billing for my next box. My window of opportunity was closing on a dispute since they billed for this box almost 60 days ago.

I am sad. I loved the last box but I just can’t take a $150 chance. If they can smooth out their issues then I’d be happy to re-subscribe.

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Rochelle

Has anyone heard of anyone who received the April box or has received tracking that has really shipped yet? I purchased (and paid for) a whole year and April was supposed to be my first box… I’m getting concerned at this point since they have a lot of my money & I’m not sure how long after paying for the whole year I can actually get my money back from my credit card company. They have been replying on Facebook that some people have lost parcels and to contact them directly for a replacement…but it looks like they really haven’t shipped any of them out yet? I’m waiting for an email response and getting anxious!

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suzym

I also paid for a year subscription and April was to be my first box. I ordered and received the Mother’s Day box, but am getting very concerned about this sub at this point.

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Regan

I don’t get Oui Please and have only been following this loosely but I do deal with customs on a daily basis. I work on global clinical trials shipping experimental refrigerated medication all over the world. There is seriously nothing harder to get somewhere and the longest I have ever had something sit in customs is 2 weeks. And those items were traveling to Belarus and South Africa by way of Dubai. There is no way they have had stuff sitting in French or Ameircan customs this long unless it was coming into California by way of boat when the ports were on strike last month.

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Nikii

I did get a message from them this morning that the package went through customs and they would be shipping by the end of the week… I have been communicating with them and they honestly have been prompt and informative. For me the big thing is that they have been contradictory on facebook, which is really weird. But through emails they have been prompt and answered all my questions.
I also honestly don’t care when the package comes, as long as it comes before the beginning of June as I am moving.
I told them this and wanted to know if I needed to give them my new address or what.
To be perfectly honest, I am not sure when any of my quarterly or bi monthly boxes are supposed to come (except Rachel Zoe, because when I bought it, it said it would ship 1st of July.) So until I saw these messages, I never even realized it was running late.
I just recently added both Oui and Rachel Zoe, so both of these will be first time boxes and I am VERY excited.
Especially as my past three boxes (April Sample Society, Fab Fit Fun and now CFDA have all been major disappointments)

Oh well. Hope this helps clear up shipping issues for anyone. And I do hope it does ship soon as I am very excited and also very much in need of a good sub box, to relift my spirits haha…
xo

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Wendy

Thank you for posting this. I paid for an annual back in Dec, and have been saving these messages. I recently disputed some charges totalling $20+ for treat.com for closing their doors and I have about 35 cards unused. Real paper cards. Chase wanted detailed communication and snapshots of my accounts before they closed. Luckily I had a dispuge with them because they messed up a bunch of my Christmas cards. I cannot imagine disputing almost $400 on this one.

Amy

That is not encouraging….

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Rachel

For what it’s worth, they have emailed me back twice, both times promptly. They said the products are still in customs.

I’m not sure what was up with the stories about boxes being lost, needing to package carefully, or their system being shut down for updates. But I am willing to believe stuff is stuck in shipping. Whether that is because they didn’t have enough money to order everything when they needed to and decided to do the Mother’s Day box to get some cash by filling them with stock items they had already bought for their shop and 1.3, and then ordered the rest late, or are just are genuinely having a difficult time getting the products into the U.S., I don’t know.

I hear the people who are doing charge backs, but I just so want this box that I’m holding out. And if the customs story is true just think, if these products are so difficult for a big company to get into the company imagine how hard it would be for us to get them in!

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