Birchbox Beta Upgraded Subscriptions – Check Your Account!

Where are these boxes you keep saying are coming? Not impressed

So I signed up for the upgrade to Birchbox Plus, but I already have a yearly subscription. April was my first box and I picked the Mad Men curated one and didn’t get the upgrade, so I emailed them and found out the upgrade is not available to people with yearly subscriptions, which seems like BS but whatever saves me $20. I was not happy that I was already charged for it, but they’ve issued a refund. Below is their response:

“Hi Sara,

Thanks for getting in touch. I’m happy to help!

After further looking into your account, I see that the Order #109173284 was placed for the Upgraded Subscription. However, at this time we do not offer this upgrade for our yearly subscribers. It looks like there was a glitch in our system where you were able to make this purchase and I’m so sorry for the confusion!

To confirm, I have gone ahead and refunded you the $20.00 for the purchase. Please allow 3-5 business days for this to reflect in your account, depending on your bank.

We hope to soon have the upgrade available for all our subscribers and appreciate your patience as this happens!”

I was disappointed about not being able to choose one of the Mad Men curated boxes this month. I sent Birchbox an email to ask why and received an answer designed to put me off. Below is my response. Hopefully they will take my concerns into consideration.

As an ACE and someone who’s taking a chance on Birchbox by spending an extra $20 for two products I may not even want/like/need, I feel like Birchbox should have handled this in a completely different manner. Birchbox’s response that they are simply “unable to honor guest editor box selections for this type of subscription” is simply a restatement of my question, and therefore, more of a way to put me off rather than providing me with a legitimate answer to my question.
> I have to admit that I’m getting nervous about paying $30/month for two full size products (one of which might be nail polish) and samples. For the same $30, there are several subscription boxes that would send me 5-7 full size items.
> I don’t understand Birchbox’s thinking is on this. I feel like I’ve gone out on a limb with this “upgraded” subscription and so far, the only thing I’ve received is downgrades: I’ve spent three times the money for a box that I didn’t get to select; as far as I know, I didn’t receive any Birchbox points when I upgraded my subscription (over a year, this will represent an additional $240); and the points for the full size reviews are the same as the points for the sample reviews.
> For the same amount of money, I could have purchased two additional annual women’s subscriptions or one men’s – all which would have come with Birchbox points.
> So far, so disappointed. I expected more from Birchbox. The launch of a new subscription box should generate excitement and anticipation, not anxiety and an overall feeling of let down. $30/month may not seem like a lot to some, but over a year, this adds up to $360 and for that amount of money, I expect A LOT MORE than what I’ve seen from this “new” subscription so far.
> I do not need a response to this email, unless Birchbox has additional INFORMATION to provide regarding the details of this new subscription/upgrade. For the record, I don’t even know that I would have chosen one of the two Mad Men boxes. I just wanted the same option as everyone else, and after spending several hundred dollars on Birchbox.com, I feel like I’ve earned it.
> Just consider this email early feedback on the launch of the new subscription box. Birchbox does so many things right, I’m surprised they’ve handled this launch the way they have. I don’t know if the intent was to create an aura of mystery, but the ABSOLUTE and TOTAL LACK of COMMUNICATION with your initial subscribers has not had the desired effect.
Thank you.
Sincerely,

I followed up with an email asking if the reason the curated boxes weren’t available on the upgraded subscriptions was simply because those subscribers would be receiving a completely different box designed to accommodate more/larger products. This would actually make sense. If this is the case, a simple explanation would have sufficed.

I also emailed Birchbox separately with the question about the value of the two full-size products. I’d assumed it was $50 just for those two products alone, NOT FOR THE ENTIRE BOX. Sure hope I read this correctly! I’ll let you know what I find out.

I have been a subscriber for over two years and I got the pop up. I did pass on it however, because $20 is actually a lot to add on. I like Birchbox because it is so affordable and I can add on plus items when I want to. A $20 risk for two items I may not like is not something for me.

Like others, the last few months I haven’t been overly impressed….but decided to give this one last try and upgraded to the $30 box. REALLY hoping to not get nail polish as I love square hue and that’s all the nail polish I need!

I got the pop-up but couldn’t risk getting nail polish. since I reship my subscriptions to where I really live, Saudi Arabia lol. Talk about addiction..

no link for me and im yearly subscriber. ive been disappointed in birchbox the last few times though my march box looks decent. shipping is very slow though. overall i would probably pass though since like others i def. do not need any more nail polish.

I decided to give it a try. I added a $10.50 caldrea soap and a mystery sample pack to my monthly box and the $20 upgrade. Used code takeoff10 so my total was only $30. Figured this made is more worthwhile to give it a try as I will get 2 bonus samples and another item I already wanted for the $30. If I’m not impressed I will downgrade to just the $10 box next month.

I have found BB to quite disappointing for the last 5 months or so. Hopefully for those who choose to try out there new type of box that what they would get would be to their tastes.

Do you get triple the points? That would be worth it! 🙂

I was eligible but passed – if nail polish wasn’t one of the options I would have signed up for it. But I literally cannot take any more polish!

I took the bait. I wonder if we’ll still be able to choose the monthly curated box for the five samples. I’ve really liked almost every one of those boxes so I’d hate to lose out on that!

I could not be tempted less. This is just not for me. I initially signed up for BB in hopes of getting skin products. Nail products are not something I covet. I agree with another commenter, though, that if BB offered a deluxe subscription for women that was similar in cost and content to the men’s box, then I’d be interested in that.

I totally went for it right away! I’d actually prefer to get more body and hair items than nail stuff since I love my julep subscription, but I love BB and couldn’t pass up the chance to be one of the first to try it out! I got the message on my monthly account but not on my annual account. Can’t wait to see what they have in store!

When u first heard about this I got super excited! Lol, I’m a makeup junkie and currently don’t have any beauty boxes but 2 Birchboxes & ipsy. So I’ve been checking my account all day to see if I got the offer and nothing. Then I saw this post about Firefox and immediately download it on my phone & after about 5 minutes on the site it popped up! (I also had to click request desktop site in settings on my Phone.) Thanks so much for the info! Can’t wait for the first box!

My pop-up showed like 4 minutes from my login, while I was checking some products in the boutique. I’m not going to join, I receive my luxury makeup from LMDB and I get my nails done so I would actually appreciate an option to eliminate nail products as the ones I receive end up in the salon I visit.

Ima have to pass because it specifically says nail polish. I’m really picky, and I don’t like any of the brands I’ve sampled in the past from BB. I also would be worried that the full size product would be a hand cream or something that I would never cash in points for.

I’d rather put that $20 a month towards my JCP credit card that I use at Sephora.com.

Ehhhh. I’ll wait and see how it turns out for everyone else first. $20 is a steal for two full size products…IF you like what is sent to you. I’d prefer to spend the $20 – or my points! – on something I know I’ll use, or like other commenters have said, a BB Man subscription.

I went for it. I ended up getting the hair trio free gift with $35 purchase, the sample pack, and the thank you key chain or whatever all for free with just this $20 add on so it was worth it to me for a month since all of that will equal way more than I spent. As for people saying you will get two nail polishes, I highly doubt that. One yes, two in a month no. And some of their beauty items are really high quality with the minimum full size being about $15 a pop. I figure its a good gamble that I will get at least $30 of full size items PLUS the normal 5 birchbox samples. Worth a shot! Can’t wait to see what everyone gets including Liz! For those of you who arnt trying it I totally applaud you for waiting but after canceling Ipsy this was just too easy ;p

Passed, for an extra $20 a month I’d have to get the men’s box for my hubby.

I love BB andI am intrigued by this, although I’m on a yearly sub right now so I didn’t get the pop up. At any rate I’m in the camp that would love a lifestyle item…candles, scarves, note cards, jewelry etc. I’m not sure I’m sold in two full sized items, would hate to have then be reflective of things I already get too much of in BB like body wash and lotion. I’ll keep my eyes on this though, if they knock it out of the park I’ll be on board.

I use BB as a makeup savings account. I cannot justify paying $30 a month, especially if the points stay the same and with all the other boxes that include full sized products. This is just another way to throw myself back into beauty overload.

$20 extra dollars for two random beauty and nail products? Like what do they mean by nail products, I don’t think it’s worth it.

I passed on it. For $20, I could atleast buy one full size makeup item that I know I want a month. I am not crazy about the brands on Birchbox so I didn’t think it was worth it. Maybe I will change my mind when I see what the boxes look like.

I am not eligible, not sure I will do it for reasons others have described.