French Box Update – They Will Send 2 New Products

I received my replacement items today. When a box advertises good from France I assume they are MADE in France. The replacement shower gel is a Lanvin product that a) I can buy here and b) is made in America

Am I wrong in my thinking?

Comment

The two replacement items are revealed!! http://getfrenchbox.com/shop/february-replacement-products/?utm_source=FrenchBox&utm_campaign=9adf3868b2-feb-box-tracking&utm_medium=email&utm_term=0_09abd6da1c-9adf3868b2-264459433&mc_cid=9adf3868b2&mc_eid=f055987417

Did anyone receive the 2 replacement products or receive shipping notification yet? They are supposed to mail them out this week…

I got an email regarding the future for those who have prepaid for a year.

This is a difficult situation partly because of the immediacy of the internet and the transparency that French Box is trying to achieve.

It sounds like they are trying to fix the Feb boxes and reassessing what needs to be done in the future to provide what the subscribers are looking for and be sustainable. It will be interesting to see what happens over the next 6 weeks.

I was going to give them one more month to make up for their bad selections, but I don’t have to worry about that now, auto pay subscriptions are cancelled. I’ll watch out for the reviews of the next iteration of FB and see what happens.

I am still in shock about the difference in Jan. and Feb. boxes was night and day, except the nail polish in Jan. box.

I am also wondering what replacement items they will send and what direction they will take with the next box, pricing, etc.

I do enjoy reading fellow readers’ opinions. I am another foreigner here, of Asian origin, and it is a bit sad to see people picking on others’ writings. Maybe people mean no harm, but it is hard to read between lines. This is a nice place that we can share information and opinions and I hope we can keep it that way 🙂

Not sure whose “counsel” they’ve sought but from this response my vote is no one not directly vested in the company’s bottom line. Replacement items to be sent 6 weeks from now do not make things right. And legally they can’t force a subscriber to accept this so called solution. They knowingly sent unsafe items, not one but two of them (and they’d have a pretty difficult time proving a lack of knowledge in the legal sense). For those not satisfied with the proposed resolution, such as it is, I would recommend disputing the charges with your respective credit cards due to receiving a product not as advertised. It’s your right and your choice. I found their response to be wholly lacking in accountability (indicating to me they have sought some legal advice from some source evidenced by the lack I’d anything approaching an admission). As I posted before, whether and how a company recovers from being caught engaging in questionable product sourcing is largely up to them in how the respond. Saying they’ll send some products more than a month from now isn’t the way to go. found the response to be rather patronizing, devoid of accountability, and in short, meaningless. My comments are not formal legal advice though I am an attorney; my intent is only to help fellow consumers who are dissatisfied with the product they received and the response to that unhappiness by the company that caused it.

I appreciate them doing something to rectify the situation for subscribers. However, I also see a notice coming very soon to subscribers saying they are increasing their box price in the near future since they told us they can’t sustain quality at $24 a month. I don’t feel good about giving this company the money I’ve given them, let alone more money.

It’s nice that they are trying to redeem themselves and make February’s box “right”. But, Feb’s box should have never been what it was in the first place. I think what angers us all so much about the Feb box is that is was just so BLATANTLY bad. It’s like they pooped in really cute pink box and wrapped it up in a pretty bow and said, “Here you go! Enjoy!” (sorry for the vivid imagery, but that’s the best way I could describe how overtly terrible it was).

If they couldn’t sustain their business model at $24 a month, they should have just said that to begin with (rather than sending junk) and let their customers know they were going to have to raise prices, or do every other month, once a quarter, etc.

Instead, I think we all feel a bit insulted and, in turn, they’ve really broken trust in a big way.

I didn’t get a response after writing asking for a refund..their response was not quick enough. I have disputed it with my credit card company..I don’t think there will be an issue given their PSA announcements. It would be nice if they know the value of the products..they know what they are. They should just tell us now what they are..because their are people teetering on the edge of canceling and there are trust issues here. Again, they should just come out and say what they are.

I think that for them to give everyone complete refunds would ruin the company. I will see what the two replacements are. My bigger concern with that serum is that it was made in China. They advertise items from France.
It maybe that they have bitten off more than they can chew. Try the World is a great concept but they can’t deliver either.
As to Mikael Cohen — there are a fair amount of Mikael Cohens from France and I could find no evidence of them being related to French Box in any way. It reminds me of people on no fly lists who have nothing to do with terrorism but just share the same name.
The other boxes were great and I don’t believe this was intentional fraud on their part. Naive perhaps but I will see what they send me

I have the feeling that they cancelled everybody in order to increase the price of the box and maybe only one box every 2 months or so… Just saying !

I have an annual sub that started feb. What a bad start. I’m thinking I want my money back. I can’t trust what they send, and waiting another 6 weeks for a box tells me they were going to go fully on the cheap again but now that they got caught out they have to have extra time to put together a box. It’s just not saying to me “good company.” More like “we were fully intending to source cheap products but you complained so now we need a new game plan.” I don’t buy the whole small company just starting out stuff. They knew they were buying on the cheap the whole time.

It is good that they are doing something. However, I would have preferred a full refund as I had requested in an email (that received no response). I have concerns about the bath beads – I simply do not trust the ingredients list posted by French Box as they did not say who the manufacturer was. In addition, the nail stickers were also out-of-date – which, being stickers is perhaps not a health risk, but still.

I think this is fair and I am sure they will do everything they can to give us wonderful box Next time. I will for sure not dispute any charges, if everyone is doing that, it will just kill Frenchbox. I will give them chance and I want them to be around. All the boxes before February were great.

I think this sounds like a fair solution. They are sending 2 products as replacements with an expected value of more than the $24 (or $14 for anyone who used a coupon code) that subscribers originally paid for the entire terrible box. I certainly don’t think most people would be happy with a 2 item box but technically paying $24 and getting $35 worth of products is a good value. If I were a subscriber I would be happy with this although, I guess, it’ll really depend on what the products ARE.

I’m agreeing with Ellbee, those items were completley unacceptable.

I think they should have mentioned the dollar store bath hearts and the dollar store “French” nail file, which while not expired, certainly aren’t acceptable items to send paying subscribers, in my opinion.

Gotta say that’s a pretty impressive letter. I’m not a subscriber, so I won’t see the end result, but I hope they follow through for you guys!

I think it sounds fair and like they are making a good faith attempt to fix this. Will be curious to see what happens next. I hope they can figure this out.