It looks like this company runs buy one get one box free promo quite often. I ordered Paris box and got free Holiday box. For BOGO, I thought the value was not so bad. I cannot remember the shipping issues, so I think they were shipped within reasonable time.
Then I emailed customer service to cancel because I felt their regular price seemed too high for what we get. They offered me 30% discount for my next box in February which was the Venice box. I got excited, so I decided to give one more box. They charged my CC on 2/5 or 2/6 and I never received shipping notification. I contacted customer service and they said my box will ship at the end of Feb. and it looks like it just got shipped. Taking a month to receive a box (not here yet as of today).
I saw more negative reviews than positive, so I decided to check out their FB and some unboxing videos on YouTube. Since they ship the box every other month, they run the same box for 2 month, I think. They sent out Rome box in the past and the content of the boxes are similar to Venice box. I was not expecting “Venice” and was going to be ok with “Italy”… but hope their products are fresh, not left over from their past Rome box.
Customer Service reply did take a few days. Sometimes they avoid the exact question I have asked. I have asked the variation of Venice box and they avoided the answer to that.
I love the concept of this box, but I think I am leaning towards cancellation after reviewing my Venice box due to the shipping issue, value and poor customer service.
I just wanted to share my experience here. Hope this will help someone.
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