$50 Off POPSUGAR Must Have Neiman Marcus Box!

All –

Discover card, MasterCard and Citi Rewind all offer price protection. I am going to take a picture of the coupon (still works today!!) and submit a claim … at least worth a shot?? Here’s more info http://www.nerdwallet.com/blog/credit-card-benefits/purchase-protection-refund-price-drop/

Well my experience has been less than luxurious or “holiday” feeling!! My NM box arrived today and half my items are damaged. My Missoni candle is shattered inside the box and tissue so please everyone inspect yours before gifting or swapping! The glass fell out all over when I unwrapped it. :(. My mirrored box is scratched and chipped with a panel sticking out and off the box. The cocoa tin is all dented on one side, the box the frame came in is all dented, dirty and scratched up ( I was too mad to look any further before leaving to pick up my kids!) Even the big NM box is ripped apart in3 places on the lid and corners so I can’t even use it. This is really unacceptable for an online purchase of any type especially $250 and associated with NM. What kind of company fills orders like this? It certainly was no fun after opening the $88 candle first and get a pile of glass shards falling all over the place then having to inspect everything else for the damages and take photos immediately. I knew when seeing the ripped up black box that something wasn’t right. I’m so disappointed and upset. If they don’t take care of it quickly, I think I’m just going to contact amex to handle it. I’m done with psmh now. 🙁 sorry to vent here !!

I went to NM and saw and handled the items. myself. I know people are unhappy about the kind of items that are in this years box, as they are the same type as many other subscription boxes, but there is a significant difference. It is quality. Every item is top notch and high end. For example, one may find spending $100.00 on a frame excessive but many people do, especially for wedding gifts, and that holds true for the other items in the boxes. The retail value is there, they are true prices for typical high end products that NM sells.

I have been a loyal Neiman Marcus customer for more than 25 years and I should see this coming. But missing out last years’, I bought it the first day. I emailed Popsugar and I got the generic response that some people posted. Well I just have to console myself that I am only out $27 more since I live in Texas and NM charges taxes and Popsugar does not. I, too am disappointed in this box, with the RB of Mc? blue clutch, the nov box blue wallet and another blue? Blue is at the bottom of my color spectrum. I do not buy any thing in blue except jeans and things for Sunny, one of my dogs. He is golden in color and wears a blue collar, and have a blue winter coat and blue rain coat. sigh… I am waiting on spoilers before I take another $100 bet.

Related to swap. I notice that Swing Design Mia Glass Storage Box has been flagged as a non subscription box item, and therefore not showing up when I do a general search, or Popsugar listing. Is there’s a way to un-flag?

I wonder if I did a ” return to sender” on the LE box if they would refund me once they receive it? I’m almost tempted to purchase the box on Neiman Marcus with the $50 discount and try it. $50 bucks is $50 bucks.

Just got an email from Quarterly that shows the cardamom coffe scrub for your box and the Nude face oil for Nina Garcia’s box. Is the body scrub in your second box as well? Looking forward to getting the November box!

Last year the box sold out on the first day. I wonder if NM and PS thought it would be a non-issue. I can understand why people are upset because $50.00 is a lot of money. The timing is unfortunate because the discount is probably part of a Veteran Day sale. It seems a lot is going wrong with PS lately and this adds to it.

I emailed PS today asking for either a) a $50 refund or b) a $50 credit toward my next purchase of a limited or special edition box, and this is the response I got (basically the same canned response I’ve gotten in response to all other CS issues I’ve had with them):

Thank you for reaching out and expressing your concerns. Unfortunately, we’re unable to apply the discount as this promotion is made specifically for purchases made in Neiman Marcus stores and on their website. We truly apologize for any inconvenience this has caused. We value you as a loyal Must Have subscriber and appreciate your long term relationship with PopSugar. We hope you will continue to give us the opportunity to improve our product and another chance to wow you.

Just got an email for $100 holiday boxes. I have a lot of trouble saying no to popsugar!

I sort of feel bad for Popsugar, as they probably never thought about the consequences of letting their box be sold directly by NM. The information was out there fairly early (at least on makeup chat boards) about this box being sold at the NM stores. But of course, Popsugar didn’t advertise that on their website so I’m guessing the majority of people bought directly from PS.

This is the time of year when retailers will generally have big promos and sales (Veteran’s Day, black Friday, etc.) so I’m not really surprised about the NM discount. For Popsugar, the timing of it all is very unfortunate. . . but as other people have pointed out, they should have considered a scenario such as this. I’m guessing the margins on this box are very small & that’s why they can’t give a discount, but this is a PR disaster for Popsugar and they’re losing loyal customers.

If I had purchased the box for $250, I’m sure I’d also be upset because $50 is a lot of money. I think Popsugar will need to adjust their strategy and improve customer service if they want to be successful. On a positive note, I think the regular November box looks great and I’ll enjoy everything in it. Maybe they just need to focus their energies on making the monthly box the best one out there. It seems like they might have too many irons in the fire . . .

To everyone who did NOT purchase this $250 box and who is being critical of those of who did, please understand that we have a right to feel disappointed, or even angry, over the contents of this box. We also have a right to express our dissatisfaction here (assuming Liz approves our comments, obviously) or elsewhere. We did not give PS our $250 just because we wanted something to complain about. We gave it because we expected to receive appropriate value for our money, and that didn’t happen.

While PS has draconian refund policies, there is no reason why they could not have honored the wishes of their customers and cancelled the orders before they were shipped. If PS truly believes this box is exceptional, then they would not have had any problems selling the cancelled boxes to other customers.

What do you expect when you buy these surprise mystery boxes?! It’s like gambling. You can’t ask for your money back if you lose!

Popsuar and NM should have come to a pricing agreement. It would be the like all the exclusions on the Bed, Bath and Beyond coupon. My issue is that I was unaware that the box would be sold retail. A bonus for the boxes bought blind would have been nice (like a NM gift card). Why would you buy in advance if you pick it up in store? I feel like a sucker. All the problems in October, now this. Ugh. Don’t like!!

Off topic, but there is an unboxing video for the November box up on Youtube. Has anyone received their box yet?

I read some of the comments on their Facebook page, I don’t understand why people are taking things out on Popsugar just b/c NM offered a discount. Its akin to buying an expensive necklace from a designers website, who also sells jewelry on NM, then going to the designers facebook page to demand a $50 refund just b/c NM is offering a coupon for their entire online store.

Thank God for their f’d up website! I went in to check my order status and my NM box order was never received. I went ahead and canceled my subscription. Until they understand customer loyalty and service I won’t be purchasing this box.

in all fairness, this is a neiman marcus coupon code that applies to all full price items in their store and on their website. this is not a popsugar coupon code.

Very disappointed. I don’t have anything new to add beyond what others have said, but the entire experience with this box will make me question whether to buy anything from Pop Sugar again.

I would be so sad and frustrated if I purchased this box..first the spoilers come out and they are awful, then this?! Yikes! I’m not sure what is going on with PSMH but it is not looking good!! I usually have pretty spot on gut feelings and I really feel this company is going under quick. And I’m pretty sure it’s no one’s fault but their own!

It’s really disappointing considering this WAS one of the best sub boxes out there. 🙁

Just… WOW…Talk about rubbing salt into a wound… can’t believe that PS wouldn’t offer some “relief” from their end since they were basically the ones fielding the complaints.
What a disappointment…

Well, this was one very expensive (and very stupid) mistake for me. It’s also one I will not be repeating. I have cancelled my monthly PS sub, and I will not longer purchase any LE boxes until full spoilers are posted. I hope others who are disappointed will do the same. The only way to make sure PS hears us it close our wallets until they get their act together.

This box still feels like a rip-off at $200. NM is going to have a hard time getting rid of these boxes, and I wouldn’t be surprised to see the price go down more once this promotion is over.

I have to say, as a first time LE popsugar subscriber, I was sick to my stomach when I saw the spoiler of the entire box contents. I couldn’t be more disappointed if it was a box of cereal. This has really made me consider whether I wish to subscribe to PSMH monthly moving forward. And definitely doubtful about future LE boxes from anyone.
I’ve emailed PSMH customer support (knowing i have a 0.1% change of getting a reply, asking for a full re-fund. Wish me luck).

I cancelled my PS box, which makes me so sad because it was my favorite. I AM SUPER excited for Liz’ box, since I missed out on the last one. I LOVE supporting someone who has been a customer and is now a curator.

For all those thinking that Popsugar didn’t have anything to do with this, think a minute. They collaborated with Neiman Marcus to put the box together. They could have said this box with stay this price no matter what. Instead they (PSMH) actually undermined themselves and us by not doing this. They didn’t stand up for their customer base and therefore screwed us and now are screwing themselves cause we are peeved at them. Please excuse my wording, but this has really made me very upset at PS.