POPSUGAR Must Have October 2014 Shipping Updates

I understand that there was a screw up. They probably regret it more than we do. But I find it pretty interesting that the bloggers and youtubers all seemed to have received their boxes. This is what pisses me off. Because they chose to get them their boxes. They obviously did not chose to double charge people and all the other mess, but they made sure their bloggers had the box. Also, those individuals on Facebook that are complaining about double charges and now occurring bank fees – can you afford this box? I understand the little luxuries but get birchbox not this box.

I finally got an email that says my box has shipped with a tracking number showing it has left CA and will be to my house on Oct.30. I am glad it FINALLY shipped. I am a little disappointed it will not be here in enough time to use the Halloween stickers, but fingers crossed next month will run A LOT smoother. I hope they plan on sending us a FABULOUS box to help make up for this months delay.

My box arrived today without any notice or even a response to my email requesting a chargeback. I don’t have time to open up the package yet to check over the items.

I’m curious if that means Liz received hers today. I noticed that I usually receive my box around the same time that others do in western PA.

I had cancelled in Aug. and in reviewing my cc charges, I saw that I was charged on Oct. 5. Went into my account and sure enough, it was active again with no shipping address in their system. I also did not receive the delay email. So disappointed as I had planned to re-sub but was taking a break from all sub boxes for a while. Not sure about re-subbing.

Popsugar is my favorite sub box, but I cancelled. I will come back once they get everything sorted out, but for now its too unstable. Still no october box and never got any emails. hopefully it will just appear on my doorstep this week 🙂

I wrote a note on the Facebook wall for PopSugar tonight. They responded immediately. I asked a question about why I did not get any communication from them. She insisted I did receive it and copied the note in her response. I did not. I have received no communication at all from PopSugar. However, they found a way to take my prepaid subscription money from me in early Oct during their system issues. Yet, they cannot seem to send me a box. My note was not rude on Facebook. I believe the tone of their response to me was rude. I am sure something catastrophic has happened over there. However, they need to remember that they should keep the customers happy or informed. I am worried and quite unhappy with the tone they are taking with their subscribers.

I don’t think I received the email, but my box arrived today. I think it’s a great box, and I’ll enjoying using everything!

I did not get this email, but I arrived home yesterday to find my PSMH box on my door step! That was a pleasant surprise 🙂

So, according to PS, they have not received any of my emails (the 5 emails that I sent in response to their “billing error” emails).

Today they decided to respond to the last email I sent, literally within hours of me sending it…I asked them what was the “billing” issue that they kept sending me emails (threatening to cancel my account) about. They sent me this hugely long response about a bunch of other stuff, BUT DID NOT TELL ME WHAT MY BILLING ISSUE WAS. They said that the “billing error” email was sent to everyone – which we all know it wasn’t.

I sent them a response, asking (again) what the billing issue was and what I needed to do to fix it. They responded in minutes by saying “as long as everything is updated you’ll be receiving your October box.” Seriously, again, they did not answer what the issue is/was, nor did they say when they would try to charge my card, or when mine would be shipped.

I just don’t get it. My account is the same as it always was (for 2 years), all of my information converted to the new system (I can see my card, my address, etc), so nothing is “wrong.” Does anyone else think that this new system overhaul just really screwed everything up? Why are they being so evasive and rude to us?

Hi Ladies. I haven’t heard anything about my box- no e-mail, no shipment. So, I just went into my account and my shipping address was completely blank so I entered it. After I did that, the status changed to “shipment pending”. Just a heads up, check your address info! (go to Subscriptions and click on Manage Shipping)

Hoping PopSugar is reading these comments – – it’s not just the shipping delays, but from the spoilers the box looks cheap and targeted at a very youthful demographic. A teeny-bopper box (nail stickers, holiday socks, candles) does not line up with a higher-end box with a higher price point in a competitive market. So… I’m anxious to see what they do next month to FIX THE PROBLEM.

They’ll have to come out strong in November or their user base is gone. Most of us are either about to cancel or would cancel if we could get the site to work. By luck, they will probably keep their subscribers into November. WOW US. Send things that your target demographic will enjoy – hint: not nail stickers. October looks like a box from a grandparent in another state that doesn’t know a kid very well for Christmas. Your demographic loves jewelry, accessories, rare finds, high end brands we recognize and admire, lush make up goods, and did I mention jewelry and accessories? Remember how much everyone liked the Kendra Scott earrings?

Do that again. Or we’re gone. Seriously.

I guess I am one of the lucky ones – I was oblivious to this whole debacle. My box showed up on Wednesday without any notice. I hope you guys get yours soon and love it as much as I do!!!!!!! The candle smells DEVINE!

They didn’t 🙁 I just started in August, but I was reoccurring. I have yet to receive tracking info or anything. Honestly I love the box, but I’m going to cancel until they figure this out.

I am signed up for popsugar on a recurring status and I received my box already. I know a lot of people sign up every month and cancel every month to use a coupon code every time. I hope they at least got all the ones out of those that don’t beat the system.

I think this whole situation might get a little uglier! I just checked my bank account and lo and behold, there is a new PopSugar charge for next month’s box. I know A LOT of people are going to be upset that they are being charged for the November box before the October box has arrived.

I am rolling with it because, well, doo-doo happens, and I think it smacked PopSugar in the face this month. Does anyone know what the delay is for? Missing product? Problems w/ the new site?

Thanks for posting the update, I used the Rue La La deal for Sept and got a gift sub from my ex for Oct. and was wondering when the boxes were shipping. They should look at Birchbox’s customer service, the best! You actual can call and get a live person and speak with them, leave a VM and they will call you back as well as, follow up with an email regarding your phone conversation.
Maybe hire a customer service team to handle calls and emails. I find it strange they have no phone number. I did track down a live person in their tech department who took my info and passed it on to another person and she called me back but it was like finding a needle in a haystack to get a live person, that was a couple of years ago. Heck I live near SF I can be on the Customer Service team and handle the complaints. I hope all the kinks get handled on their end and they don’t lose a lot of loyal customers.

This is my favorite subscription I’m OK with waiting just as long as I get it. Now, if my Fit Fab Fun would finally arrive I’ll be a happy girl. That one is later than this and i have not seen anything about that one. I guess some boxes were not shipped per an email I just got from them and mine was in that batch. Is anyone else still waiting on that box too?

Really?! It seems like my long post went Poof. So here is another one. I know that a lot of people are mad because they should have from the beginning said that some people may not get their box in time. But to me it seems like they were trying there hardest to get all the boxes out. when they realized that they couldn’t do that… that they sent out an email. Some people are already getting their boxes. On a good month, I am still one of the last people to get my box. If they had sent an email out to everyone that there might be some shipping delay with some boxes. Well, there would have a ton of emails asking if it was their box.. people screaming and yelling. But this happens from time to time… In fact… just about every sub box I have had, at one point in time had an issue with shipping and waited to say something. Hoping that they could get caught up. Hell, I wont get Sept. Nina Quarterly box till Nov. If there is an issue with you not getting a reply with email. Keep emailing them. They probably have 1000’s to go through. Hell, I am still waiting for FFF to respond to my emails and it has been almost 2 weeks. It took Golden Tote about two weeks to answer an email I sent them. It happens with a lot of boxes. They are over loaded. Keep sending out emails but understand that they are having some trouble. If their mailing system is blindly sending out emails… it could also causing problems with incoming emails. They tried something new and it went very wrong for them. The people that got Sept box. Well there is a couple reasons that might have happened. if you used that sale the had for I think it was $24.99… or something like that. It was only for the Sept box. I noticed that a lot of people overlooked that. Also, if you had the “waiting list” marked when you ordered. you told them that you would like the sept box over the oct if they had any left. Then again… It could be like what SS did this month. They made a mistake and sent out some of last months boxes. Which was nice for those people because that eye cream was a awesome value. Popsugar seems like a good box. I like my FFF better. But I like Popsugar because it is not all make up and face creams. I have sent them a couple of emails outlining what I think their issues are and what they can do to improve and grow. They take some of those emails and give them to the right department to look over. Understand that they thought this would be something awesome, that everyone would love the change. If they had any idea that it would cause this mess, do you think that they would have done it. Send them your ideas and concerns. Help them recover from this. I would hate to seem them go under because of this month.

Well, they just send me ANOTHER billing issue email. It doesn’t have my name on it and says nothing specific. This after they sent me one a couple weeks ago saying they would cancel my account in 5 days if I didn’t correct the (as yet named) billing issue.

This is pretty insane, as I’ve emailed them regarding this 4 times now, and they’re not responding – I never got the “delay” email, and my account doesn’t say “pending.”

I’m glad for all of you that are getting your boxes! I just think this is so weird and arbitrary, with some getting boxes, some not being charged, and everyone being ignored, LOL!

My feeling is that their “new” system is shooting out random emails at folks. I can’t believe all the marketing emails I’ve received in the last week from them, but zero responses to 4 emails from me.

My box came today! No e-mails, no indication on the website, just a bright pink package waiting for me at home. So there’s hope for the patient. I hope they don’t end up losing too much business from all this – while it’s justified (they could have handled all this a lot better!) I don’t think they deserve to go under.

No email for me either….not in junk mail, but I checked my account and it says “pending”. Bummer.

What I think is lame about all of this is that they were waiting until their deadline to say “hey, we need more time this month, sorry!” They had to have known for quite some time that they will be shipping at least SOME of the boxes out past their 15th of the month guaranteed time frame. I don’t understand the unwillingness on Popsugar’s part to be forthcoming and upfront with their customers from the get go.

I received mine this morning (I’m in New York) so it seems like at least some people must be getting theirs close to on time.

I got the email, which I guess means I’m waiting another 7-8 days before they send my box. Add on the 10 days it takes to get to me, and it’s going to be November before I get the October box. I canceled my account, but from what I’m reading on Facebook that doesn’t matter if it’s after the 1st. In my opinion, if they violate their terms (sending it out by the 15th) then I should be out of the contract (buying this month). That’s how it typically works. I don’t buy the “this was unexpected” line. Please, it’s only now occurring to Popsugar that the boxes will be late? They definitely realized this 2 weeks ago when they weren’t sending out boxes at the usual time.

I got my box yesterday, and it was SEPTEMBER!?!?!?! What the HECK!?! Of course I can’t find a phone number to call and that drives me insane! Why would they have sent me September again???