Building the #MSA01 Box – JustFab

Has anyone had trouble canceling Just Fab? Originally, I had no problems using my offer and even ordered jeans and jewelry for my daughter in addition to boots. She loved all the items for the price we paid. They even exchanged the original boots for a different size, without any problems. But now, I’ve tried to cancel twice today and they hung up on me on my first call after I tried to cancel and on the second call they told me their system is down and both times are pretty evasive. So I can’t get them to let me cancel. I’ve read some reviews complaining about not being able to cancel so I’m feeling worried about this now… Unfortunately, the only way to cancel is by phone. Anyone have any insight or experience with how to actually get them to let you cancel?

I ordered my boots on October 7th and received a “Your order will be processed shortly” email. I haven’t heard a thing since. It’s been eight days and you’d think I’d get a shipping confirmation of some sort. Anyone else having any complications?

Just an FYI to folks – even though the cards state 75% off plus free shipping (with no minimum stated), the site was still trying to charge me shipping on my $9.99 order. I had to call their customer service to get them to manually remove the $4.95 shipping. It was a little bit of hassle, but make sure to call if you run into this problem, too.

I tried to redeem my code and it wouldn’t let me. I called and spoke with customer service and they were entirely unhelpful. I cancelled the order. If they are so difficult when trying to get a customer, I can’t imagine they will be helpful if I ever have any troubles.

I’m pretty disappointed. I just tried to use my code on a pair of boots and it told me that the “code has already been redeemed”. :/ What do I do??

With my coupon code and a credit for signing up, I got a fabulous pair of boots (and they go perfectly with the scarf I got in the box) and a necklace for under $5.00!!! Thank you so much for such a fabulous deal!!!!

My code didn’t work. It said it had already been redeemed and the company refused to issue me a new code to use online. They said I would have to call to place an order and explain the situation. However, I had already swapped the code to someone when we found out it wasn’t working. The situation created quite a hassle for me and the poor person I swapped it to. 🙁 Bummer!

Hi, I’m confused with my account & I hope someone can help. I signed up yesterday with the MSA quarterly box coupon and bought a pair of boots plus more…and it was october obviously. Today I received an email telling me to pick a pair of boots from my boutique or “skip”, but if I skip I think I’m still charged the $39.95 but get the credit in my account? I already bought a pair of boots in October (yesterday) and am not sure I will continue until I get my order and see if I’d like to continue. I assumed the next month of the ‘subscription’ wouldn’t be until November and I would have time to cancel. I’m so upset!
Has this happened to everyone?

I got my boots and I love them. I went with Karuna, its a military style black boot with a really cute zipper detail. I was fully planning on having to exchange them (online shoe orders rarely work out for me. I am super picky about fit & style)….but these worked out great and fit true to size. I am definitely keeping these and may get another pair of shoes next month. I am impressed with this sub.

Does anyone have a coupon code they aren’t planning on using? I’d be interested in trying!

Oops. Missed signing up for this box. How do we sign up for the next one.? I wish I had ordered because those boots are cute.

I’m an existing Just Fab VIP member (have been for a few years). The code didn’t work for me since it wouldn’t be my first purchase. Just FYI.

Anyone know how easy it is to cancel? I’m hesitant to use my coupon cause it looks like it takes a phone call, there is no Web link to cancel.

Thanks for the reminder! I went with the “Lovesome” handbag in black because I have been looking for a new bag for work. I almost went with that Ingrid dress but, put it on my wishlist because its handwash only and I don’t know if I want to keep up with a special care item. I’m hoping they add more styles for flat ankle boots…my Fall wardrobe really needs some!

I like that dress. Sometimes I feel like you have to scour their site to find a dress suitable for the over-35 crowd, of which I am a part — too many short and skimpy things — and/or heels in a reasonable (i.e., not 5 inches) height. But when I *do* find things I like on their site (so far shoes and bags, for me), I find the quality to be good, especially for the price.

I just ordered those same cute boots in black, a pair of black skinny jeans on clearance, three pairs of earrings (all for my teen daughter), received a free 1 year subscription to Eating Well Magazine (a $20 value) …all for $29.89 after the MSA box coupon! What a great deal on top of an already awesome box ! Thank you Liz!

I ordered the same boots as you and I got them last week. I really love them! Thanks for the great deal.

I just used my coupon over the weekend and ordered the Sammy in brown! I thought it would be fun and versatile with the fold-down option – almost like getting 2 styles for the price of 1.

Hey Liz,

Just wanted to let you know that the Just Fab coupon is only good for U.S. customers. Since I am in Canada I can’t use it. I am not complaining, just wanted to give you a heads up in case you were planning to sneak another coupon in to your next box.