***FYI to all who purchased the Gilt City deal***
I hadn’t received a shipping notice and their FAQs said they ship priority mail by the 7th of each month, so I contacted customer service. It took almost a week for a reply. I was upset by what I was told. Here is the exact response:
Hi Erin,
Thanks for reaching out to us.
You’ve asked a great question – and yes, our boxes do ship out by the 7th of each month.
It looks like you subscribed through our Gilt City deal and unfortunately, we still do not yet have the finalized order info for each subscription yet from Gilty City and we’ve since mailed out the October boxes. All of the Gilt City subscriptions will begin in November (again, mailed no later than the 7th) and should take 2-3 business days to reach your address.
Hope this helps!
Thanks!
Kristina Thayer
Owner
Flicker Box
(928) 863-0773
Chicago, IL 60660
[email protected]
http://www.myflickerbox.com
First off, I shouldn’t have had to reach out to get this info. This is the company’s responsibility to push out important details, like not getting your subscription for over 8 weeks after you initially paid. Second, it’s incredibly unprofessional to not honor a deal using a third party seller like Gilt, Rue La La, Groupon, and then leave those who paid hanging. They certainly seemed to have all of my subscription info when they charged me shipping through their own site. What I’m sure this means is they haven’t been paid their cut by Gilt yet. And I couldn’t care less about that. Transparency and proactive communication are very important to me when subscribing to a new company. This sub has failed on both accounts so far. It left me feeling like if I hadn’t asked, I might never have received anything period. I’m contacting Gilt for a possible refund because this is unacceptable to me. At some point between Sep 26 and today, Oct 13 someone could have contacted me about this little detail. It was a good deal and seemed too good to be true; for me, it was.
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