Golden Tote Review – April 2014

Because of all of Liz’s amazing reviews for Golden Tote, I decided to take the plunge and purchase my very first tote this month. I chose the $149 tote and added a couple of additional pieces. It’s April 25th, I have still NOT received my tote.

When I started seeing April Golden Tote items being added to the swap site and Liz posted her first review, I checked my account on April 20th it said that my order was delivered on April 14th at 4:39p! At first I was concerned that someone may have stolen it, but I have so many packages delivered to my home in addition, I confirmed that my husband was home all day so I was almost certain that wasn’t the case. I immediately emailed Golden Tote on April 20th and called (left a voicemail), asking if the delivery confirmation on my account was a mistake. I emailed and left another voicemail with their customer service on April 21st, 22nd and 23rd until I finally received an email with a very short response from Rosemary stating that production of the Woo Fringe Dress was held back and sorry for the inconvenience, which was on April 23rd- 4 days later! As an FYI, no one ever answered the phone and I called during normal working hours, so I wouldn’t waste your time calling.

The lack of communication and the four day later response time from Golden Tote’s customer service is unacceptable. If I was sent a notice stating my order was delayed because of production around April 14th (when my shipping label was created) I would be much more understanding. As a first time Golden Tote Customer I am very disappointed in this whole experience. Reading some of the other comments about not receiving the bonus items and only the ones that were chosen is unacceptable. I’m busy, we all are, so when I have to spend time out of the day to figure out what’s going on with a $220 order that was supposedly already delivered, is unacceptable.

By the timeI receive my items, which is still a mystery, they will be putting up Spoilers on Facebook for the May tote, when some of us are still waiting on our April tote (or based on comments below, the rest of their April tote). Based on my experience with Golden Tote so far, I think they have a lot of opportunity for improvement.

I got the lace top in white. Love it! Can always add an extra cani to my collection too. Not sure how I feel about the puella sweater though. It just looks weird to me!

Had to email them this:
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Hi there,

I received the $149 tote I bought today in the mail and upon opening it I saw I was ONLY shipped the two items I picked out and the lace top/tank bonus gift. I am missing all my other surprise items! Has this happened to anyone else? What can I do to correct this mishap? Hope to hear from you soon.

-Alexandria
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..Hopefully they have good customer service. First time I have bought a tote too. :/

OK so I bought the $149 tote and ONLY received the two items i picked out and the lace top….I am missing all my other surprise items! Has this happened to anyone before?? I sent them an email and a facebook message but was just wondering if this has happened to anyone and if it was resolved. I love the items I got but if they don’t send me other items definitely NOT worth the $149 i paid!

I love my tote! I got it today. I did the $49 tote and picked the navy zebra top because it was just too cute. I also couldn’t afford the $149 tote this month. If I had I would have scooped up that aqua maxi and the sailboat sweater. I expected to get the Woo top because I had already read that if you got the zebra top (which is very soft by the way) or a dress you got one extra item which I was fine with. This was my first tote so I wasn’t really sure what I would get to choose from so had requested a cardigan. They actually read my comment on my order and sent me a cardigan which I love! Super soft and lightweight. Its coral and gradually fades to light gray. It was a nice surprise too for me since I had been thinking the last few days I would just get the Woo top. After reading your review that the lace does not stretch this was probably a good thing I didn’t get it as I still have a little baby belly I am working off right now. The zebra top also fit my chest which is great as Im a little busty and I hate finding cute tops but then the buttons pull across the chest. Anyways as you can tell I love this service and Im planning on ordering again next month. It definitely beats taking a toddler into a store 🙂

I love the dresses you got! And the denim jacket looks like it would be cute over the teal maxi dress too! I may have to treat myself and try this one out sometime 🙂

I LOVE your tote! I got the maxi dress you got only in rust so i can’t wait to see it! I am hoping I love it as much as I love the green one…second guessing my color choice right now…lol! I also got the open back dress too. I really love the lace shirt and am really hoping I got one! I also got a $49 tote like a week later cause I just loved this months options so much so I got a cute little emerald tank! They are both on the way and I really can’t wait to see what my surprise items are!

I bought a $149 tote and the $49 tote but I didn’t receive any extras in my $49 tote, it ONLY had the dress that I selected. My $149 had the 2 items that I selected, 4 extras and the lace top. I sent them a message through their website on Wednesday but I still haven’t received a response from them. April has definitely been a disappointment for subscription boxes for me. 🙁 Although, everything in my $149 tote was AMAZING!

Your tote looks amazing! I got the $49 tote with a Macroflower dress that is very cute and fully lined. It is a little longer than I expected, but not in a bad way. (I was worried it would be too short. Have to remember that their models are on the tall side and wear a smaller size than me.) Got the lace raglan and a black camisole. Very happy with my tote yet again.

LOVE your entire tote!

If I get that black and white maxi as one of my surprise items I’ll be over the moon! Everything else in my bag could be a complete disaster and I would still be happy. *fingers crossed*

I love your surprise items!

Did you order at two different times? Or did they send each tote separately?

Cute Tote!
I LOVE the dot maxi, they were sold out of it so I skipped the GT this month.

I haven’t seen the for maxi on any trade/swap groups either

Last month was my first Golden Tote. I loved one item, had to give the other two away. Nothing popped out for me to purchase this month and your times would not work for me. Happy I saved the money but love getting surprise clothes!

What a great bag! I wanted the polka dot maxi, but was too late! I emailed GT and asked to see if they had any more of the bonus shirts for this month, so hopefully I get one in my bag! Did you get expedited shipping? I still have another week until mine gets here! 🙁

Did everyone get the black lace top? I bought a $49 tote with the Breezy dress (which I love) and added the zebra print shirt (love zebras.) If everyone got the top, then I think I’m missing an item?

For that Lumiere High-Low Floral Blouse, you can tie a wide ribbon in the back connecting the straps (kind of like those convertible bras with the hook for a racerback) which would pull the top higher in the back. Plus it’d be a cute look.